Thats ecactly what I tried to do and it started changing the controls back, saying those keys were reserved...
Oh, and they are sending out a stock email with a long list of "answers to common questions" I sent them a couple of emails one saying I couldn't log in despite having my account active, and another telling them that it had resolved itself and to ignore the previous email. I get the same response for both emails. (I.e. 2 of the same email were sent to me.)
Greetings,
We understand that there are still some problems and confusion with a
number of player accounts as well as in-game technical issues. This
email, while a form response, was specifically written to address the
major issues and to direct you to the appropriate places to help you
solve your problems. Please read through it to find the section that
addresses your issue. We understand some account and in-game issues are
quite specific (or even unique) in nature and will require us to look
into them individually. PLEASE DO NOT REPLY TO THIS EMAIL IF THAT IS THE
CASE. REPLIES TO THIS EMAIL WILL NOT BE ANSWERED.
If you are having an account or billing issue, please direct your query
to the account departments. That email address is
account@ageofconan.com<mailto:account@ageofconan.com>.
If you are having a technical issue, whether in client set-up or in game
problem, please direct your query to the tech department. That email
address is
tech@ageofconan.com <mailto:tech@ageofconan.com>.
ACCOUNT ISSUES
*If your account issue dates back to the period between the 14^th of may
and the 19^th * of May and is in regards to Early Access, please note
that Early Access was closed on the 14^th and if you didn’t specifically
purchase the 5.00 USD/EUR pass, then your account was not eligible and
thus would remain inactive until the main launch on May 20 (or May 23^rd
for European players). This includes many Authentication Error issues.
*If you did purchase your EA pass but your account froze*, it means that
your payment was denied and requires resubmission. That is done
automatically for you and your account will auto-unfreeze but in the
case that the payment continued to fail, get back to us using the
account email address listed above.
*For those that purchased the EA pass and were never able to utilize the
pre-launch playtime because of technical issues*, we will compensate
your account. In this instance, please create a new ticket with the
subject header COMPENSATION FOR LOST EA.
*If your account suddenly froze or was canceled on or after May 20^th *,
it is because the pre-order has ended and the retail key is required to
continue playing. To upgrade your account with the retail key, you need
to first log into your account at
https://register.ageofconan.com/account<imap://geoffh@localhost:143/fetch%3EUID%3E/INBOX%3E72353> and enter
your Funcom account information. From your account page, select the
fourth option, Add card/Create account. Enter your game key in the box
and click validate. Once you have done that you will be prompted to
either create a new account with the key or attach it to a pre-existing
account. Select correct option and then choose which account to attach
it to. At that point you will be all set.
*If you are receiving an error about your username and password being
invalid,* please check your account and make sure that you are using the
correct password. Even with only one account, you can have two
passwords- one for the registration site and one for the game log in.
Make sure you are using your AoC log in password when logging into the game.
*If you are unable to create an account with your pre-order key*, and it
is after May 20^th , you need to wait for your retail copy. Pre-order
keys ceased to be viable account creation keys once the game went to
wide launch. You will first need to register your retail key. At that
point, you will be able to add your pre-paid key.
*If your /claim is not working*, please make sure your retail key is
registered. You cannot utilize the /claim function until your account
has been upgraded with the retail key.
If you have any other account questions, please check out this forum post:
http://support.ageofconan.com/category.php?id=35TECHNICAL ISSUES
*If you are receiving an error while patching, like ERROR 105*, please
create a new ticket with the subject header ERROR 105 and include your
patcher.log file form the AoC folder. We have QA personnel standing by
to assist.
If you are receiving an Authentication Error, it is more than likely the
result of one of the aforementioned account issues. If your account was
not enabled for play, then that error will appear. However, for those
instances when a closed account was not the culprit, check the following
link for a list of the possible causes and their corresponding fixes:
http://forums.ageofconan.com/showthread.php?t=14651Also, you can troubleshoot many of your technical issues using the
following link:
http://support.ageofconan.com/category.php?id=8PLAYER POLICIES
We understand that some players may not be familiar with Funcom’s in
game policies. A comprehensive list can be found here:
http://support.ageofconan.com/category.php?id=7GAME DESIGN QUESTIONS
If you are looking for information on Age Of Conan classes, races or
other general design question, please visit this link:
http://support.ageofconan.com/category.php?id=30AND FOR EVERYTHING ELSE…
We have created a knowledge database for all of the miscellaneous
questions you may have regarding Age Of Conan. You may access this
database form here:
http://support.ageofconan.comWe also offer help on our forums, where the Community Team will be glad
to assist you:
http://support.ageofconan.com/category.php?id=31We understand there will be some of you that did not have your question
answered by this email and for that we apologize. We are extremely happy
at the level of enthusiasm we have encountered but that has led to some
difficulties in us being able to help all of our customers in a timely
manner. We assure you this is only a temporary issue and we appreciate
your patience as we attempt to help everyone who has an issue, as soon
as possible.
Thank you from the Funcom Customer Support Team