In my experience our Macs require a LOT more janitoring for basic shit like printing than our windows machines. On the windows side we spend most of our time troubleshooting bad engineering software that runs poorly on any OS it supports. Our mac users typically have their printers and drive mappings stop working, or their time machines conk out, or Outlook is fucked up, or any number of really basic office things that don't work.
The Surface Book is way not worth the asking price IMO for the hardware you get. We've had a lot of them come through where I work and they're built really well (even though the first one we had bricked itself when we detached the screen) but it was awfully salty for what you got.
Apple now makes phones that bend and cables that don't.
I have the top of the line Surface book. It's fucking amazing good. I use it literally every day.
I thought it was great hardware, it just seemed really overpriced.
"The world is populated in the main by people who should not exist." - George Bernard Shaw
For your average non-enterprise user, network shared print queue mappings and drive mappings are not something that will ever come up.
Using samba to connect to SMB shares is flaky as hell, I hear the linux guys around campus here bitching about it all the time. Also, I have people have issues with mapped drives disappearing on Windows machines in an entirely windows shop.
'Reality' is the only word in the language that should always be used in quotes.
Seconding the ridiculousness of print management. It took me 45 minutes last week to figure out how to change the default of a network printer from duplex to single-sided because there weren't any settings for it in the main printer management section.
It's really not intuitive on Mac for large enterprise printers unless somehow CUPS magically detects all the various attachments and duplexers and shit and everyone is just doing it wrong.
You need the software for the specific printer, the user needs to know the specific model of printer to select that software, then you need to know all of the attachments and finishers to use them because it doesn't seem to be able to detect it.
And somehow the keychain is even shittier than Windows Credential manager for domain printers.
"The world is populated in the main by people who should not exist." - George Bernard Shaw
CUPS really wants someone on the backend to configure things to work right. That's what we had to do with the Macs at the design firm. My report was in charge of print services and learned CUPs from our Mac consultant. He had things working great on large format printers as well as a Xerox document workstation with Finisher, Duplexer, Additional tray and hole punch.
Not that the Mac users ever got it working right themselves because they kept trying to manually change settings on the printer when we told them not to.
The past cannot be changed. The future is yet within your power.