Complaints, gripes, kvetches...

[Kageru]

Solo Nightmare Belial today on my Barbarian.

Didn't work up a sweat phase 1 and 2.

Phase 3 I have the whirlwind out of green-shit thing happening and Bel down to 75% and the lag-meter goes red and I stand there with an animation and no damage happening. Mouse over the red and I'm at 1400 ping.

3 minutes later I die. I wasn't the only one as General Chat had the same complaints about lag spike.

gg always online SP game.

... I thought the always online was only for authentication. Does that mean an SP game is actually hosted on the US servers?

(edit)

Never-mind, didn't take too long to find a thread (well, many threads) on the blizzard forums explaining that SP diablo would be played with 300-500ms lag for me. Which looks like fun when I read about all these one hit kill mobs and AoE attacks. Apparently lot's of Aussies returning it as "unfit for purpose" and I can see why.

[Ironwood]

 

[Merusk]

I wish I could get to inferno, I am having super problems dying now in nightmare.  Maybe it's just me but it sure seems like the enemies have way too many hps in nightmare.  I have an 88.5 dps bow and it feels like carple tunnel is setting in from all the button mashing that I have been having to do killing some of the named critters.

What act? I had an 76dps item at the beginning of Act2 but about halfway through I needed to find an upgrade. Gemmed I was able to hit 96dps and things got easier.   Now that I'm in Act 3 I'm finding that's slowing down as well and the AH shows me that the top-end weaps are 145dps.  So, time to grind or buy again.

Also, just hold down the mouse buttons you don't have to clickfest as it's just as fast on autofire.  Unless you mean your protective and escape buttons, in which case, ow.

[Maledict]

I wouldn't bother looking forward to inferno. I did, and actually it just shows off some of the most outrageous design flaws in the game. Nothing like kiting a mob round a tree for 10 minutes to kill it to farm golds to buy upgrades from the AH.

That's the core of what the Diablo series has always been about after all!

 

[LK]

I couldn't resist. It sums up my complaint with the entire foundation of the experience.



Also, Korean Offices raided.

[Tebonas]

So, here is my answer. As I thought, no Money back. But I'm heartened they Invested in servers instead of spellcheckers and are reusing answers for different customers to recycle (since I'm Not Brett)


--- Quote

   Greetings Brett
  
   First off i wish to apologise for the delay in the replying, as you are aware we are working on some technical and logistical issues effecting our diablo community right now.
  
   I can very much understand your frustration and i would like to assure you that we are taking the situation very serious, we are have updated both software and hardware and will continue to do so, however the additional hardware needs to be delivered to us and needs to be installed and set up, this i am afraid  takes a little time as the high end servers we use are not something you just go and buy in a store as i am sure you can understand. :)
  
   The simple truth is that the demand for the game was way beyond any predictions, the game had sold out almost everywhere in numbers that may have been expected in the first 6 months, not the first 6 days,
  
   The servers are not broken however, i thought i would point this out, they are simply at capacity, that is why we are pushing to get the additional hardware installed and set up just as soon as it arrives. :)
  
   Regarding your request for a refund, i am afraid hat this is will not be possible as diablo is covered by a 3 day digital refund policy,
  
   Regards,
   Pierre P.
   European Customer SupportTeam
   Blizzard Europe

[Ironwood]

Again, I'm gonna go with Horseshit.

[El Gallo]

Been at inferno a while now and just find it harder and harder to find reasons to log in.  Flipping shit over and over at the AH seems to be the only way to gear for later inferno acts in anything approaching a reasonable amount of time.  But if I thought looking at a pricing spreadsheet was compelling gameplay, I'd play EVE.  

Didn't have much time to game today, and I decided to spend it doing the WoW Darkmoon dailies for the nth time rather than do yet another inferno butcher run to get shit gear to sell to a vendor that might just pay my repair costs from dying to bullshit. I'm pretty sure the WoW dailies will be more engaging and rewarding.  Of course, I can't tell for sure because the WoW servers are unreachable for some reason.  So I decided to bitch here instead.

[Merusk]

Escalate it, Teb.  Report it to whatever authorities the EU has to cover this kind of thing.  I'd chuckle to see the same thing happen in the EU that just happened in S. Korea.

  Of course, I can't tell for sure because the WoW servers are unreachable for some reason.  So I decided to bitch here instead.

I was in the middle of doing the same thing when they crashed on me, too.   The MoP beta was up but not the normal servers. Hooray.   Now off to the lawn.

[LK]

My friend got a refund on his digital purchase of Diablo III. He also cannot use that Battle.net account to repurchase Diablo III. This has pissed him off.

[kildorn]

My friend got a refund on his digital purchase of Diablo III. He also cannot use that Battle.net account to repurchase Diablo III. This has pissed him off.

That.. seems entirely logical to me?

[LK]

To me as well, but he couldn't be convinced that such policies make sense. I guess my point is that my friend is an idiot.

[Ratman_tf]

To me as well, but he couldn't be convinced that such policies make sense. I guess my point is that my friend is an idiot.

Maybe he wants his money back for now, but wants to retain the option of getting back into D3 when/if Bilzzard gets their act together.

[Jeff Kelly]

Well I got basically the same reply as Tebonas did, down to the nice and inconsiderate little detail of being addressed with a wrong name. According to them I'm several Michaels since they keep adressing me not only by using the wrong name but also by using the plural form. Unfortunately I'm not even one Michael let alone several of them.

This could be easily seen by the fact that the ticketing system included my full name in the mail right at the start. That's quality customers service.

Basically their return policy is 72 hours if you activated an account or 14 days if you didn't so they apologize for my inconvenience but ensure me that they are working hard on fixing those issues.

So I'm totally imagining not being able to log into the game for the fifth day in a row.

[Tannhauser]

Five days?  That's fucking crazyballs. 

Remember folks, they didn't expect this much success!  It's not as if D3 is a AAA title that some have waited 11 years for and is a sequel to one of the most legendary PC games of all time!  No sir, just a little indie title only hipsters have heard of. 

[Ironwood]

It's not even that.  I GET the cost analysis of overdoing it and coming up short.

But I simply don't fucking believe that they didn't have a plan for quickly ramping up servers.  That's either an utter fucking lie or it's a group of assholes in charge that make my gran look stunningly competant.

And she's dead.

[Soulflame]

Does that stop her from being competent?

[Margalis]

Complain to the BBB. Seriously.

[Ratman_tf]

It's not even that.  I GET the cost analysis of overdoing it and coming up short.

But I simply don't fucking believe that they didn't have a plan for quickly ramping up servers.  That's either an utter fucking lie or it's a group of assholes in charge that make my gran look stunningly competant.

And she's dead.

/agree. With WoW it was understandable that no one foresaw the popluarity that it would accrue.

D3, there's no excuse.

[LK]

Complain to the BBB. Seriously.

As if gamers check with the BBB.

[Margalis]

It doesn't matter if gamers check. If enough people complain to the BBB and they make a public proclamation that gives Blizzard a PR black eye and lights a fire under their ass to improve things, offer refunds, etc.

[Ratman_tf]

It doesn't matter if gamers check. If enough people complain to the BBB and they make a public proclamation that gives Blizzard a PR black eye and lights a fire under their ass to improve things, offer refunds, etc.

Has your buying choices ever been influenced by a BBB report? Hell, does anyone even pay attention to the BBB when they're not contemplating reporting something?

[ezrast]

I use it before giving billing info to potentially skeevy websites; in my (limited) experience legit businesses don't let their BBB rating tank. Blizzard has an A+ rating, is BBB accredited, and is giving instructions on how to get a refund to people who complain (you can see others' complaints and their resolutions here).

[Ironwood]

Quick question :  Can our US friends buy gems and patterns ?  Is it just the Euros that can't ?

[Trippy]

Can't buy Gems. Not sure about "patterns". Do you mean Pages & Recipes? If so, it doesn't appear that we can buy those either (I only spot checked some of the items).

[Ingmar]

Commodities auctions are still disabled everywhere.

[Merusk]

Yeah, anything that isn't a weapon or armor can't be traded on the AH.  I was trying to find out if it was reasonable to destroy rather than vendor blues now found you can't get the essences in search results.    I suppose that's one way to try and force people to use the jewelcrafter.  My stash is filling up with shit gems but it doesn't make sense to upgrade due to costs.  I guess I'm supposed to vendor them.

[calapine]

Yeah, anything that isn't a weapon or armor can't be traded on the AH.  I was trying to find out if it was reasonable to destroy rather than vendor blues now found you can't get the essences in search results.    I suppose that's one way to try and force people to use the jewelcrafter.  My stash is filling up with shit gems but it doesn't make sense to upgrade due to costs.  I guess I'm supposed to vendor them.

Last time the commodity AH was up it was far better to vendor blues than to sell the essences*. And I am not quite sure, but I think to recall reading that gem-upgrading costs will be fixed.

Edit:

*To back that up with numbers, "Subtles Essences" were selling for 26 gold each.

[Ceryse]

Wow, all these issues. Glad I didn't buy D3 (the AH and online-only raised one too many flags for me and what I want in my Diablo) despite the fact I still play D2 regularly. Didn't think it would be this bad, though.

[Ironwood]

I'm entirely sure there is nothing of a technical nature wrong with the commodities AH.

I suspect they shut it down because it made the game trivial.

[calapine]

Fine with me, as long as they dont mess with my plan to quit my job and earn my living by selling Diablo loot.

[Murgos]

Wow, all these issues. Glad I didn't buy D3 (the AH and online-only raised one too many flags for me and what I want in my Diablo) despite the fact I still play D2 regularly. Didn't think it would be this bad, though.

You're reading the headlines in the news paper, "EVERYTHING IS HORRIBLE, WE"RE ALL GOING TO DIE!!!"  Stop reading the headlines, turn off the talking heads and give the game a shot.  If you love D2 there is nothing here that's not at least as good (IMO) and generally better than it was there.

[Tebonas]

If you are Not European and are therefor unable to Play during Prime Times, that is.

[Murgos]

If you are Not European and are therefor unable to Play during Prime Times, that is.

Obviously.  No one cares about 3rd world problems, I'm surprised you ever felt the need to mention it.

[Jeff Kelly]

I'd just like to point out that EU players couldn't play the game AT ALL for the better part of last week.

That's not just a tempest in a teacup by doomsayers and talking heads.

They had huge problems all over the world and simply decided to fix them for US players first. Therefore I'm glad that the US playerbase is now OK and doesn't have any game breaking issues but "Ah, problems, we've dismissed that claim" seems to be a bit premature and also patronizing.

Since the two weeks around pentecost have bank holidays and are school holidays in most of Europe (and also memorial day wekend in the US) I expect the situation to continue to be bad at least until school starts again or Blizzard get's its head out of its collective arse and fixes issues for everyone else too and nut just for US players.