Our goal here at Trion is to deliver the highest quality games and a superior customer experience.
Recently, you had to wait through an exceptional delay during the processing of your request for support — a delay that did not and will not meet our high bar for responsiveness. For that, you have our sincere apologies.
This is not the experience that you should expect from Trion Worlds. To help make up for the delay, we have:
* Credited your account 30 days of play time. * Bestowed via in-game mail, to all your current and future characters, a full set of the special RIFT pre-order bonus weapon enchant runes that you may not have had previously.
No action is required on your end. These items and days of play time have already been added to your Trion Worlds account
Geez, all i lost was 30 plat for a couple weeks. Not that i'm about to complain. Is this the highest time compensation a company has ever given or what?