Exit survey

[Nebu]

I just received an exit survey from EA Mythic by email with the following questions. Thought you'd like to see what information they are gathering.

Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply.
__ Too many bugs
__ Too few other players online
__ Problems with customer service
__ My friends stopped playing Warhammer Online
__ Performance problems on my PC
__ Rewards and loot weren’t gratifying enough
__ Stopped playing MMO’s
__ Took too long to level
__ Started playing or went back to another massively multiplayer online game
__ Not enough time to play
__ Did not enjoy Player vs. Player (PvP) /Realm vs. Realm (RvR)
__ The game is not fun
__ The monthly subscription fee / not worth it
__ None of the above

You mentioned that you didn’t find Warhammer Online to be a fun play experience. What aspect of Warhammer Online did you LEAST enjoy?
Please select one response only.
__ Tome of Knowledge
__ Crafting
__ Realm versus realm and PvP experiences
__ Overarching story
__ Public Quests
__ Careers
__ Quests
__ Other

How would you describe your general play style in MMORPGs?
Please select one response only.
__ Primarily a solo PvE player – quests, monsters and story
__ Primarily a PvP/RvR player – battlegrounds, player killing
__ Enjoy both PvE and PvP/RvR

You mentioned that you experienced performance problems on your PC while playing Warhammer Online. How would you best characterize these problems?
Please select all that apply.
__ Low frame rate
__ Crashes
__ Graphical problems
__ Audio Problems
__ “Hitchy” and erratic frame rate
__ Long load and exit times
__ Other – Please specify

You mentioned that you started playing or went back to another massively multiplayer online game. What game did you start playing or go back to?
Please select all that apply.

__  Pick your generic MMO here

What makes that game experience better/different than Warhammer?
Please be as specific as possible.

Comments:  (I wrote: Level 1-20 was wonderful.  Fun and balanced fights, rapid advancement, and fast queue times.  After level 20 the crushign grind and the ambiguity of RvR objectives killed the game for me. )

When you played Warhammer Online, how did you primarily play?

Please select one response only.
__ Solo
__ Solo RvR
__ Public Quests with an informal group
__ Public quests with a group you joined
__ Joined and played in a Guild
__ Scenario RvR
__ Joined a warband to crush my enemies

On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed?
Please select one response only.
 1 - Would Not Consider
 2 - Might Not Consider
 3 - Undecided
 4 - Might Consider
 5 - Would Consider

What additional features/changes to Warhammer Online: Age of Reckoning would influence you most to logging back in?
Please select one response only.
__ Better items and character customization
__ Better zones, creatures and quests
__ More spells and combat animations
__ More player races, armies and careers
__ Additional RvR systems and options
__ Nothing can be added or changed that would influence me to log back in

What was the main reason you started playing Warhammer Online?
Please select one response only.
__ I am a fan of Warhammer
__ I try every new MMO
__ My friends recommended the game
__ Read a good review
__ I am a fan of Dark Age of Camelot
__ Other – Please specify

What did you like most about the game? Select up to 3.
Please select up to 3.
__ Items and Loot
__ Socializing with other players in the game
__ Realm vs. Realm
__ Questing
__ Building and customizing my character
__ Crafting
__ Assisting other characters
__ Exploring
__ Playing with friends
__ Being immersed in the Warhammer universe
__ Other – Please specify

Were you already playing MMO’s before Warhammer Online: Age of Reckoning?
Please select one response only.
__ No, this is the first time I have ever played a massively multiplayer online game
__ Yes, I have played other massively multiplayer online games before Warhammer that required a subscription
__ Yes, I have played other massively multiplayer online games before Warhammer that did NOT require a subscription

How many other MMO’s did you subscribe to while playing Warhammer Online?
Please select one response only.
__ 0
__ 1
__ 2
__ 3 or more

Have you ever subscribed to any of the following MMO games?
Please select all that apply.

__ Insert all MMO names in a list here

Please indicate which of the following you would consider as your first, second and third gaming platforms.
Please select one response for each ranking.

List of platforms...

How many hours a week do you typically spend playing games (PC, Console, Handheld, etc.)?
Please select one response only.
__ Less than 3 hours/week
__ Between 3-5 hours/week
__ Between 6-9 hours/week
__ More than 10 hours/week
__ I am not sure

How old are you?
Please select one response only.

___ Age ranges...

What is your Gender?

Please select one response only.

___ You get the picture...

 

[schild]

FUN

Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply.
_x_ Too many bugs
_x_ Too few other players online
__ Problems with customer service
__ My friends stopped playing Warhammer Online
__ Performance problems on my PC
_x_ Rewards and loot weren’t gratifying enough
__ Stopped playing MMO’s
_x_ Took too long to level
__ Started playing or went back to another massively multiplayer online game
__ Not enough time to play
__ Did not enjoy Player vs. Player (PvP) /Realm vs. Realm (RvR)
_x_ The game is not fun
_x_ The monthly subscription fee / not worth it
__ None of the above

You mentioned that you didn’t find Warhammer Online to be a fun play experience. What aspect of Warhammer Online did you LEAST enjoy?
Please select one response only.
__ Tome of Knowledge
__ Crafting
__ Realm versus realm and PvP experiences
__ Overarching story
__ Public Quests
__ Careers
_x_ Quests
_x_ Other - Anything involving PvE

How would you describe your general play style in MMORPGs?
Please select one response only.
__ Primarily a solo PvE player – quests, monsters and story
__ Primarily a PvP/RvR player – battlegrounds, player killing
_x_ Enjoy both PvE and PvP/RvR

When you played Warhammer Online, how did you primarily play?

Please select one response only.
__ Solo
__ Solo RvR
__ Public Quests with an informal group
__ Public quests with a group you joined
_x_ Joined and played in a Guild
__ Scenario RvR
__ Joined a warband to crush my enemies

On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed?
Please select one response only.
1 - Would Not Consider
 2 - Might Not Consider
 3 - Undecided
 4 - Might Consider
 5 - Would Consider

What additional features/changes to Warhammer Online: Age of Reckoning would influence you most to logging back in?
Please select one response only.
__ Better items and character customization
__ Better zones, creatures and quests
__ More spells and combat animations
__ More player races, armies and careers
__ Additional RvR systems and options
_x_ Nothing can be added or changed that would influence me to log back in

Comments: Holy shit. This section misses the fucking point. "Additional RvR systems and options" is like, wow. Just wow. WOW.

What was the main reason you started playing Warhammer Online?
Please select one response only.
_x_ I am a fan of Warhammer
_x_ I try every new MMO
__ My friends recommended the game
__ Read a good review
__ I am a fan of Dark Age of Camelot
__ Other – Please specify

What did you like most about the game? Select up to 3.
Please select up to 3.
__ Items and Loot
__ Socializing with other players in the game
_x_ Realm vs. Realm
__ Questing
__ Building and customizing my character
__ Crafting
__ Assisting other characters
__ Exploring
__ Playing with friends
__ Being immersed in the Warhammer universe
__ Other – Please specify

Comments: What a piss poor section. They don't even know what people are supposed to like about their game. I can "play with friends" in nearly any game. Missing the point in this survey. Heh, scenarios aren't even an option. They don't want feedback in this survey, they want validation.

[Sparky]

Where's "Not Starwarsy enough"?

And why didn't they send me one.

[Sjofn]

Yeah, the "what could we add?" part is sort of disturbing, because what they really need to do is make all the shit already there work better.

[Soln]

they should get the guy who wrote the exit survey to balance the game.  Good stuff.

[Fordel]

They don't want feedback in this survey, they want validation.

Pretty much this.


Mythic hasn't given a shit about doing the correct things to fix a game, they just want to be "Right". It's like they are re-living their DaoC time, but at an accelerated pace this go around. 

[BitWarrior]

I'm really surprised they did not include just a textarea to allow people to write down, in detail, what lead them to want to quit. Having been the administrator of a number of surveys just like this, that's where some of the more interesting tidbits come from when going over the numbers.

[Nebu]

I'm really surprised they did not include just a textarea to allow people to write down, in detail, what lead them to want to quit. Having been the administrator of a number of surveys just like this, that's where some of the more interesting tidbits come from when going over the numbers.

They did.  There was a comment box after this question:

What makes that game experience better/different than Warhammer?
Please be as specific as possible.

Though the wording of the question is terrible.

I wanted you all to see this as they don't seem to be asking questions with any sort of "fix" in mind.  It's just standard demographic BS with a little validation (as noted above) thrown in. 

[Arthur_Parker]

On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed?
Please select one response only.
 1 - Would Not Consider
 2 - Might Not Consider
 3 - Undecided
 4 - Might Consider
 5 - Would Consider

There's an old comment from Jessica Mulligan here about this.

Recovering players: Actually, Ola, Dave is right; experience has shown us that once a player unsubs and leaves the game completely, it is tough to get them back. 10% recovery is considered stellar; less than 5% is more likely.

It's an old comment and no doubt Blizzard improved on that, but it's nice to see a figure for why "there are no second chances".

[khaine]

On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed?
Please select one response only.
 1 - Would Not Consider
 2 - Might Not Consider
 3 - Undecided
 4 - Might Consider
 5 - Would Consider

There's an old comment from Jessica Mulligan here about this.

Recovering players: Actually, Ola, Dave is right; experience has shown us that once a player unsubs and leaves the game completely, it is tough to get them back. 10% recovery is considered stellar; less than 5% is more likely.

It's an old comment and no doubt Blizzard improved on that, but it's nice to see a figure for why "there are no second chances".

Hadn't really thought of this before , but I've tried most every mmorpg out there since UO (although didn't get into it until right as EQ beta was going) , and out of them all only EQ and WoW have I returned to for any length of time

DAOC/AO/Lineage2/WWIIOnline/LotRO/AoC/Vanguard were all ones I played for more than a month (leaving out the Auto Assault and Horizon types) , yet once I left "for good" I never returned other than some free come back and try promo

WoW and EQ though I returned back multiple times to

I dont forsee that happening with WAR though , and cannot really give a specific reason of why

[Numtini]

I filled it out and I can say with some certainty that it will give them absolutely no useful information at all because they were not asking the right things. I'd say the survey itself gave me a feeling that Mythic has so little clue what was wrong with their game that I am probably less likely to resubscribe because of the survey.

[WitchKiller]

They don't want feedback in this survey, they want validation.

  I think you nailed it, brohammer.  I had that exact same feeling a few questions into the survey.  I perceived the whole thing as being sanitized, like some underling had to go through and mitigate the opportunity for the surveyed parties to really go off on Mythic.  At least they let me make it clear to them that I would never return to their game.

[UnSub]

One big failures of the survey - and they should recognise it, since Mythic talk about it all the time - is not separating scenario PvP and RvR. Perhaps you quit because you really wanted to RvR but it didn't happen on your server. Perhaps you quit due to scenario grind. This survey won't give you any kind of answers that show that since it is just grouped up and called PvP.

And apparently you aren't allowed to like scenarios.

[raydeen]

Hadn't really thought of this before , but I've tried most every mmorpg out there since UO (although didn't get into it until right as EQ beta was going) , and out of them all only EQ and WoW have I returned to for any length of time

DAOC/AO/Lineage2/WWIIOnline/LotRO/AoC/Vanguard were all ones I played for more than a month (leaving out the Auto Assault and Horizon types) , yet once I left "for good" I never returned other than some free come back and try promo

WoW and EQ though I returned back multiple times to

I dont forsee that happening with WAR though , and cannot really give a specific reason of why

WoW and EQ have vibrant worlds where you feel like you're in a real place with a real life and existence. WAR has this to an extent but it's negated by the many bugs, poor game implementations and general lack of character of the virtual world and it's denizens. The world is too generic. Needs more Fippy Darkpaw.

Edited out the stuff that didn't pertain.

[khaine]

Hadn't really thought of this before , but I've tried most every mmorpg out there since UO (although didn't get into it until right as EQ beta was going) , and out of them all only EQ and WoW have I returned to for any length of time

DAOC/AO/Lineage2/WWIIOnline/LotRO/AoC/Vanguard were all ones I played for more than a month (leaving out the Auto Assault and Horizon types) , yet once I left "for good" I never returned other than some free come back and try promo

WoW and EQ though I returned back multiple times to

I dont forsee that happening with WAR though , and cannot really give a specific reason of why

WoW and EQ have vibrant worlds where you feel like you're in a real place with a real life and existence. WAR has this to an extent but it's negated by the many bugs, poor game implementations and general lack of character of the virtual world and it's denizens. The world is too generic. Needs more Fippy Darkpaw.

Edited out the stuff that didn't pertain.

This got me thinking further , I know they are limited to GW IP and that may hurt a bit in this question , but if you eliminate all player type mobs , in other words anything dark elf/goblin/human etc that share a same/similar model,

How many completely different mobs can you count running into throughout WAR ?

It was one of  the things that was a minus for me in LotRO , that I got tired of repeatedly killing boars/wolves/and orcs

I prefer PVP/RvR , but enjoy PVE on the side , and while doing it I would much prefer a wide variety of creatures ,

But killing the exact same looking Dark Elf npcs in Tier 4 PQ's and normal quests that I did in Tier 1 was another thing that WAR had going against it

[Bismallah]

"I know they are limited to GW IP"

To an extent they were but they also took some HUGE leaps from the GW IP too... there are no male Sorcs for instance for Dark Elves. There is no such thing as a Disciple of Khaine... just wouldnt happen, Hag Queen type character maybe? Witch Elves and Witch Hunters do not have stealth, if they wanted to put stealth on anything it should have been the Shadow Warrior and throw in a Shade class for Dark Elves so it's somewhat balanced. Steam tanks (stanks) are everywhere... Ogre models are good but their class characterization is all jacked up. An Ogre Butcher is a caster, not a dual wielding Bruiser. There are many more things that I have no idea GW signed off on, but whatever, its moot now.

[GoldenGoose]

Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply.

X You felt misled in that Mythic made wrote a few cheques which they failed miserably to cash, particularly pertaining to the prevelance of Open World 'RvR' and the possiblity of levelling your Character exclusively through it.
X You were under the impression Scenarios would be optional 'side-show' aspects to the game, not in fact, the whole game.
X You staunchly defended many decisions/announcements made by Mythic throughout the development process, and were often the only one to do so, against a tide of doomsday allegations and forum-dwelling drama queens, simply to be made to look like a bit of a tit in the end, since clearly - they were right.
X You believed Mythic when they said they had 'learned a lot from DAoC', but have yet to see any tangeable evidence to support this claim.
X You got a bit bored wandering round RvR 'Lakes' which may more aptly be described as 'deserts', with no sights or noise other than the squeaking of your clumsily animated Mount's saddle to keep you from falling into the gaping maw of isolation-induced insanity.
X You can't quite explain why you left, you just can't be arsed logging in any more. At all.

[murdoc]

Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply.

X You felt misled in that Mythic made wrote a few cheques which they failed miserably to cash, particularly pertaining to the prevelance of Open World 'RvR' and the possiblity of levelling your Character exclusively through it.
X You were under the impression Scenarios would be optional 'side-show' aspects to the game, not in fact, the whole game.
X You staunchly defended many decisions/announcements made by Mythic throughout the development process, and were often the only one to do so, against a tide of doomsday allegations and forum-dwelling drama queens, simply to be made to look like a bit of a tit in the end, since clearly - they were right.
X You believed Mythic when they said they had 'learned a lot from DAoC', but have yet to see any tangeable evidence to support this claim.
X You got a bit bored wandering round RvR 'Lakes' which may more aptly be described as 'deserts', with no sights or noise other than the squeaking of your clumsily animated Mount's saddle to keep you from falling into the gaping maw of isolation-induced insanity.
X You can't quite explain why you left, you just can't be arsed logging in any more. At all.

Damn, the new guy hit most of my reasons pretty much all in his first ever post.

[raydeen]

He shoots, he scores.

[Nebu]

Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply.

X You felt misled in that Mythic made wrote a few cheques which they failed miserably to cash, particularly pertaining to the prevelance of Open World 'RvR' and the possiblity of levelling your Character exclusively through it.
X You were under the impression Scenarios would be optional 'side-show' aspects to the game, not in fact, the whole game.
X You staunchly defended many decisions/announcements made by Mythic throughout the development process, and were often the only one to do so, against a tide of doomsday allegations and forum-dwelling drama queens, simply to be made to look like a bit of a tit in the end, since clearly - they were right.
X You believed Mythic when they said they had 'learned a lot from DAoC', but have yet to see any tangeable evidence to support this claim.
X You got a bit bored wandering round RvR 'Lakes' which may more aptly be described as 'deserts', with no sights or noise other than the squeaking of your clumsily animated Mount's saddle to keep you from falling into the gaping maw of isolation-induced insanity.
X You can't quite explain why you left, you just can't be arsed logging in any more. At all.

Damn.  Even the Russian judge gives this a 10.  Well done.

[schild]

X You can't quite explain why you left, you just can't be arsed logging in any more. At all.

Except I'm pretty sure everyone here is explaining why they left pretty clearly and concisely.

[Tarami]

X You can't quite explain why you left, you just can't be arsed logging in any more. At all.

Except I'm pretty sure everyone here is explaining why they left pretty clearly and concisely.

My emphasis.

[Lantyssa]

It's still a good list which made me laugh.  I laugh to mask the pain and my tears.

[GoldenGoose]

X You can't quite explain why you left, you just can't be arsed logging in any more. At all.

Except I'm pretty sure everyone here is explaining why they left pretty clearly and concisely.

You're right it doesn't belong in there, mostly because it implies a sense of apathy which does not accurately reflect the way I feel currently.

I feel a bit naffed off, having plucked my head from the Mythic ass-bubble within which I've been happily daydreaming for the past couple of years. But anger implies passion, which is more fitting, because in truth I glimpsed moments of greatness in this game, and I still don't think it's totally beyond redemption.

But I've been wrong before...

[Kail]

On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed?

I found this one very odd.  It's not "would you come back" or "how likely would you be to come back", but rather "how likely would you be to consider coming back."  Huh?  Like, seriously, if they somehow fixed every issue that someone had about the game, who seriously wouldn't even consider coming back?  And how indecisive would you have to be to tick "undecided" as an answer to "would you consider X"?  They're not asking you to make a choice to resub here, they're asking you if you're going to, at some magical point in the future, possibly be able to make a choice, or possibly not.  "Gwaaa, I'm not sure if I can commit to being indecisive or decisive... it's just so much pressure..."

[Rendakor]

Cancelled two accounts yesterday and still havent gotten to take the survey. Look at Mythic, keeping me from fun even now that i'm not paying them!

[Tmon]

Cancelled mine, didn't get a survey but a ten day come back to WoW thing from Blizzard just happened to show up within a few minutes.

[UnSub]

On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed?

I found this one very odd.  It's not "would you come back" or "how likely would you be to come back", but rather "how likely would you be to consider coming back."  Huh?  Like, seriously, if they somehow fixed every issue that someone had about the game, who seriously wouldn't even consider coming back?  And how indecisive would you have to be to tick "undecided" as an answer to "would you consider X"?  They're not asking you to make a choice to resub here, they're asking you if you're going to, at some magical point in the future, possibly be able to make a choice, or possibly not.  "Gwaaa, I'm not sure if I can commit to being indecisive or decisive... it's just so much pressure..."

There will be some people for whom WAR is dead, now and forever more.

Also, you could probably do some analysis and find out which items would see the most players return. I've have used a 0 to 10 scale myself though.

[KallDrexx]

If Mythic only released Imperator instead Mythic would be rolling in the dough 

[rk47]

Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point?

[khaine]

Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point?

1. The game's only been out one week , you can't expect things like Keep raids to work , give them 16 months first nub

2. My 486dx with and original voodoo runs it FINE , it's all your machines , I stayed in the zone even after the server crashed

3. You should only be level 2 , it's your fault you leveled high enough to raid after 2 months of the game , get outside some

4. It's Mythic , they've gotten everything else right always , MJ says so , its supposed to do that

5. Go the fuck back to WoW you stupid 2 year old, WoW crashed every 3 seconds for 7 years after launch

6. We don't need you here , my server is high/high with 1k queues at all times , so just leave

Did I miss any major ones ?


I think I covered all the usual responses I am seeing on the other boards atm , desperation mode seems to be incoming on the head in the sand crowd

[Fraeg]

*edit*    reading is hard

[rk47]

Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point?

1. The game's only been out one week , you can't expect things like Keep raids to work , give them 16 months first nub

2. My 486dx with and original voodoo runs it FINE , it's all your machines , I stayed in the zone even after the server crashed

3. You should only be level 2 , it's your fault you leveled high enough to raid after 2 months of the game , get outside some

4. It's Mythic , they've gotten everything else right always , MJ says so , its supposed to do that

5. Go the fuck back to WoW you stupid 2 year old, WoW crashed every 3 seconds for 7 years after launch

6. We don't need you here , my server is high/high with 1k queues at all times , so just leave

Did I miss any major ones ?


I think I covered all the usual responses I am seeing on the other boards atm , desperation mode seems to be incoming on the head in the sand crowd

yeah i get that shit all the time in general chat or forum.
Something like , give mythic more time (AND MOAR MONEY) to fulfill their promise.
I just rolled my eyes on that one.

Or...If you are sick of RVR, come raid Bastion with me. Or Bilerot. Or Bloodwrought! Awesome set loots man!
The game felt so pointless once you realized T4 cockblock is not casual friendly. Even if you had the time, you can't accomplish it on your own. You need 39 other like minded people with the same dedication.

[vex]

I got this survey today.  I guess they no longer want to hear about it taking too long to level or the population.

Why did you decide to stop playing Warhammer Online: Age of Reckoning?

Please select all that apply.
   
My friends stopped playing Warhammer Online
   
The monthly subscription fee / not worth it
   
Not enough time to play
   
Went back to playing another massively multiplayer online game that I was previously playing before Warhammer Online
   
Too many bugs
   
Performance problems on my PC
   
Started playing a NEW massively multiplayer online game that I had never played before
   
The game is not fun
   
Problems with customer service
   
Too busy playing new single player games
   
Stopped playing MMO’s
   
None of the above

[schild]

They should really have the balls to just put "Wrath of the Lich King" and "You disagree with the direction the game is going." >_<