I don't really object to the idea in theory, it's just that it seems like someone said "Hey, it's cheaper than hiring more GMs!"
More GM's doesn't fix the scripter problem. Tools that allow CSRs to identify illegal programs would be more valuable. If you contact the accused bot in-game, and they are able to respond every time, not much you can do to them. Unless of course you can identify what they are using.
Some of the top dog farmers can respond through the UO client using their cellphone. Program detects a GM, contacts farmer HQ, farmer commander replies via text message from his cellphone. If the GM starts asking random questions like "What color is this lantern" to catch the bot, they call farmer emergency center, and 12 year old Paktong rushes to station 32A and answers the question.
Usually goes like:
GM: Hello, are you there?
GM: Hello? Can you see my text Aaaa?
Aaaa: 99999999999999999oh hi
GM: You have quite a scheduled routine there. Very precise. You do this by hand?
Aaaa: i love mining! this cunts as reply yes ok? lol
GM: Can you tell me what color the lantern I am holding is?
Aaaa: pls wait i am phone call
Aaaa: Hello
GM: Can you tell me what color the lantern I am holding is?
Aaaa: Blue
Aaaa: Why am I in jail? I pay. You are harassing me. I demand to speak to a supervisor. Just let me play. You bother me all day even though I follow the rules and am always attended and able to respond to your questions. Let me speak to Larry. Show me where in the rules it says that I cannot play more than 23 hours a day. This is a scam I was promised to play in a friendly environment with access to the game at any time during my subscription period, provided I follow the rules. I will contact the BBB immediately about this ongoing harassment. I have <exaggerated number of accounts> and have been playing for <exaggerated number of years> including <alpha beta gamma friends & family stress test GenCon PlayerMeetupX I know random executive VP irl> how can you treat me like this! Maybe I will just tell my <extremely exaggerated number of friends> and <fabricated guildmates> to never play your MMO again.
GM: Thank you for replying.
Aaaa: Fuck you now put me back wage slave.
GM: Farewell.