In june he said in the first post-launch producer letter the PvP patch (very basic stuff, like pvp xp, that was supposed to be super-in at launch) was coming out in about 2 weeks. It was released today, 3 months later.
He was the game director. Or he was lying, or he was clueless.
The new guy was a forum mod and news CTRL-X/CTRL-V'er at the AO vault until 2004, when funcom hired him as a forum mod/community manager. He was named producer of Anarchy Online just one year ago in 2007. Now he's the overall director and producer of AoC.
Now that's not necessarily a bad thing. Jeffrey Kaplan was an uberguild leader before being pulled in as lead on WoW. It just seems like experience doesn't matter all that much.