How to get a refund from Steam if you live in the UK

[Vaiti]

For those of you who live in the UK



That is all. I'll have to check if that works in other countries. I have a feeling we have a law like that here in Finland as well.

[tgr]

We've got pretty much that exact law in Norway as well, at least when it comes to physical items bought via webshops. I assume it's the same for f.ex games bought via webshops as well, as I don't remember seeing anything specifically limiting what kind of goods we're talking about.

[apocrypha]

WTF. How did you manage to get them to respond on the same day that you submitted your ticket? My last dealings with them (and they will be my last dealings with them) they took 5-8 days to respond to my tickets each time.

[Tebonas]

We already told you. Its not them, its you.

[Prospero]

I think the longest I've ever had to wait for a response from Steam Support was 30 minutes.

[Jherad]

I was under the impression that distance selling regs didn't apply to computer software (and music) once 'unsealed'. I'm not sure how that would translate through games on Steam...

[Vaiti]

There is alot of debate on it. Some courts say it applies, some say it doesn't. Seems to be on a per case bases. The UK law cited here more often than not doesn't apply. However, the EU law equivalent does.

[Xuri]

So... how was Worms Reloaded? :P

[Pennilenko]

So... how was Worms Reloaded? :P

Clearly he thought it was rubbish.

[Vaiti]

Wasn't me. I actually don't mind Reloaded. 
The DLC train it got on was abit  as I just don't see how you can really have DLC in a worms game.