What's going right/wrong with launch...

[Amaron]

People that wait until the last minute get kicked in the teeth. Film at 11. 

I entered my code days ago.  There was no waiting until the last minute here.   They basically just didn't tell anyone and then cut everyone off all at once.   Almost nobody has entered their info early like you because of this and the results are what you'd expect.

[kildorn]

No, they announced "grace period to enter your code", I think, but what they meant was "grace period to enter code AND credit card."  It's stupid, because you should be able to play for 30 days w/o a CC, and the game should just stop letting you in once that expires in January.  And it's rated G so it's not like they need your CC to verify your age or whatever.

I have a feeling the real reason why they've done this was to confirm to the suits how many actual subscriptions they actually had, as a way to justify the more servers they added.  Riccitiello must be terrified that it'll be a flop like WAR, or something.

I'm fine with admitting it's my mistake. I thought the grace period was to input my code, and if they needed more the code entry page would have said "now do this, bitch"

I should have read the notices more carefully, but I'll still laugh about the idea that they are blocking access even though their system clearly knows that the account has game time remaining.

edit: All of the long form communication I see says "sign up for a sub", so it's entirely my own fault. I only read the headlines of "dude, activate your accounts", and did what I assumed was activating my account. My bad, but still kinda funny to me.

[Paelos]

People that wait until the last minute get kicked in the teeth. Film at 11. 

I entered my code days ago.  There was no waiting until the last minute here.   They basically just didn't tell anyone and then cut everyone off all at once.   Almost nobody has entered their info early like you because of this and the results are what you'd expect.

Almost nobody logged into their game when they got it and updated their accounts? Really?

[March]

No, they announced "grace period to enter your code", I think, but what they meant was "grace period to enter code AND credit card."  It's stupid, because you should be able to play for 30 days w/o a CC, and the game should just stop letting you in once that expires in January.  And it's rated G so it's not like they need your CC to verify your age or whatever.

I have a feeling the real reason why they've done this was to confirm to the suits how many actual subscriptions they actually had, as a way to justify the more servers they added.  Riccitiello must be terrified that it'll be a flop like WAR, or something.

I'm fine with admitting it's my mistake. I thought the grace period was to input my code, and if they needed more the code entry page would have said "now do this, bitch"

I should have read the notices more carefully, but I'll still laugh about the idea that they are blocking access even though their system clearly knows that the account has game time remaining.

edit: All of the long form communication I see says "sign up for a sub", so it's entirely my own fault. I only read the headlines of "dude, activate your accounts", and did what I assumed was activating my account. My bad, but still kinda funny to me.

No, you are exactly right.  When I dutifully entered my code yesterday, I only by happenstance noticed some vague wording to the effect: "might be a good idea to give us your subscription info."

In no way did I think that it was necessary, but since I was there I figured I'd save a trip and click on the camouflage grey icon that they definitely were not highlighting as IMPORTANT.

[Amaron]

Almost nobody logged into their game when they got it and updated their accounts? Really?

You don't have to "update" your account.   You have to ENTER credit card info.   Obviously a lot of old vets had the forethought to add CC info with nothing telling them to do so.   That's a pretty freaking small percentage of players though.

[kildorn]

People that wait until the last minute get kicked in the teeth. Film at 11.  

I entered my code days ago.  There was no waiting until the last minute here.   They basically just didn't tell anyone and then cut everyone off all at once.   Almost nobody has entered their info early like you because of this and the results are what you'd expect.

Almost nobody logged into their game when they got it and updated their accounts? Really?

? I think what we're saying is that we DID. I got my live code, logged in immediately and redeemed it. I've been chilling on my Digital Deluxe Segway for most of the week. However, when I entered said code, the site at no point said "Now enter your credit card information and pick a subscription plan"

I thought I had activated my account by entering the live code with it's 30 days of gameplay attached. Let's consider it a game time card and product code in one, in my mind. According to bioware, this is not true and I have 30 days of pre-paid game time on my account, but I am not able to log in as I have not selected a payment plan. I find this silly, but it IS documented.

[Paelos]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

I think the order was:

Pick your security questions!
Enter your key!
Enter you Subscriptions CC!
Download the client!

Anyway, they will figure it out. No big deal.

[Amaron]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

Maybe they added that by the time you got around to entering your code or something.   There was no such box on my page.   Talking to like 20 people in vent right now who don't remember such a box either so it must of been pretty hidden if it was there.

[luckton]

Pick your security questions!
Enter your key!
Enter you Subscriptions CC!
Download the client!

This was my experience as well.  I entered the key and then a new placard appeared that wanted me to subscribe, and I was like "Oh yeah, subscription based game...duh!"

[01101010]

I thought I had activated my account by entering the live code with it's 30 days of gameplay attached. Let's consider it a game time card and product code in one, in my mind. According to bioware, this is not true and I have 30 days of pre-paid game time on my account, but I am not able to log in as I have not selected a payment plan. I find this silly, but it IS documented.

This really is an issue. You drop in your game code and at no point does it automatically force you over to the sub page, which it should. We all have been around the block and know this is how it happens, I can't imagine what these MMO virgins are going through wondering why they see they have time but can't log in. Luckily, after I punched in my number 2 days before launch, I thought it odd that I didn't set up a reoccurring sub at that point.... 2 days later. Yesterday, I realized I should probably look into it and luckily got on the website to put in the info. Very strange to structure your pay-to-play game without funneling the masses through the process automatically. I'd put on my tin foil hat and suspect BW did it on purpose to shave a few play days off people's accounts but don't see how they'd profit off of it, so I just assume it is the same clownshoes operation that actually puts you into a queue to visit the god damn forums....

speaking of which, are those official forums going bye bye? I heard rumors. If so...  

[luckton]

speaking of which, are those official forums going bye bye? I heard rumors. If so...  

sinij, is that you?   

[VainEldritch]

 

 

Sometimes I wish there was a way to kick my own arse really hard...  

I connived an afternoon off work to play... thinking last night "all my registration is done, I'll put in my card details tomorrow...".

 
 

[Paelos]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

Maybe they added that by the time you got around to entering your code or something.   There was no such box on my page.   Talking to like 20 people in vent right now who don't remember such a box either so it must of been pretty hidden if it was there.

Well, I guess Luckton and I were the only ones in the galaxy 

[kildorn]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

I think the order was:

Pick your security questions!
Enter your key!
Enter you Subscriptions CC!
Download the client!

Anyway, they will figure it out. No big deal.

It may be a different method of redeeming the code, but I had no such page.

I hit redeem code, had one box to put in a code. When entered, it dumped me to a single page that said "activated DD code" and had no other text beyond a button that would return me to my account settings. At that point, I closed my browser because I was done there.

[Paelos]

There was a continue button on that page.

The account setting had the boxes.

[Amaron]

Well, I guess Luckton and I were the only ones in the galaxy 

I'm looking at the page right now.   The "button" or plaque or whatever you are talking about doesn't actually appear even now.  I've to scroll down about a page worth to see it.   So congrats for scrolling I guess?  Why are you being a dick about it?  Their method of doing this was clearly retarded and there's no reason to defend them.   I've no problem with them requiring CC info I just think they should of bothered to send me to the subscription page earlier.

[Viin]

Their twitter feed says the login page for their website has been turned off, has been for 3 hrs ... and no, I didn't put my CC info in when I redeemed my game code. It didn't ask me to.

[Lakov_Sanite]

Well, I guess Luckton and I were the only ones in the galaxy 

I'm looking at the page right now.   The "button" or plaque or whatever you are talking about doesn't actually appear even now.  I've to scroll down about a page worth to see it.   So congrats for scrolling I guess?  Why are you being a dick about it?  Their method of doing this was clearly retarded and there's no reason to defend them.   I've no problem with them requiring CC info I just think they should of bothered to send me to the subscription page earlier.

Hurt fanboys need to channel their passions somewhere when their old games no longer satisfy.

[Amaron]

Their twitter feed says the login page for their website has been turned off, has been for 3 hrs ...

They turned it on about 30 minutes after that message.    People have been getting in randomly.  About 30 minutes ago they seem to have throttled the queue further to at least let the account server not die.  Just got in a bit ago.

[Viin]

We'll see! I've been in "queue" for 10 mins now.

[Amaron]

We'll see! I've been in "queue" for 10 mins now.

Once you get through the queue and get to the page where you can click "subscription" open that in a new tab in case it blows up on you.

[Viin]

Yeah got in and it worked OK using PayPal - no issues - just took a min for the paypal transaction to finish.

[VainEldritch]

We'll see! I've been in "queue" for 10 mins now.

Was speaking to some friends on FB... some have been in the queue for 2-3 hours.

 

[VainEldritch]

Yeah got in and it worked OK using PayPal - no issues - just took a min for the paypal transaction to finish.

wtf... are you in EU?

[Lantyssa]

How are you people having these issues? I got on last night at 5PM and had zero problems with the site to enter in my info or my CC or my keys?

Probably because I entered my key a week ago.  I didn't know they needed my CC info.  Nor did the other million pre-order folks who already entered their codes.

So their websites are exploding.

[murdoc]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

I think the order was:

Pick your security questions!
Enter your key!
Enter you Subscriptions CC!
Download the client!

Anyway, they will figure it out. No big deal.

This is pretty much exactly how it looked to me.

Set up security questions
Enter game key
Enter subscription
Activate authenticator

Though, to be fair it didn't say you HAD to set up the last two steps and would let you continue without.

[Lantyssa]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

There wasn't, a week ago, when we entered our codes.

They didn't have the subscription option up until launch day.

[sam, an eggplant]

Shrug, I entered my key and CC info just now. I sat in the web queue for maybe 10 minutes. Such a non-issue.

[El Gallo]

I set up a paypal subscription 2 days ago and I've been in this queue for 2 hours.  They're just not ready for prime time.

[sam, an eggplant]

The website queue? Really?

Or did you mean a queue for your server?

[Merusk]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

There wasn't, a week ago, when we entered our codes.

They didn't have the subscription option up until launch day.

I set-up my code 2 days ago and there was a box then.  It's a failure of the system being turned on right when they allowed early sales if it wasn't there prior to official launch day.  Silly EA, you're so big your right hand never knows what the left is doing.

[Nevermore]

Hate to break this to you guys, but when you got done with the key, there was this box right below that which said "Enter your CC info here!"

There wasn't, a week ago, when we entered our codes.

They didn't have the subscription option up until launch day.

The sub option was definitely there by the 18th at least, since that's when I did mine.

So I guess all this explains why there's only 33 people in Nar Shaddaa right now.  I'd hate to be one of their web techs right now.  They must be hating life right now.  Merry Christmas! 

[luckton]

On the bright side: Think about all the experience they're getting that they can apply to launching Mass Effect Online 

[Paelos]

Well, I guess you can either take this as a learning experience to put in your CC info when you sign up for a game that has a subscription, or blame the company.

I can guess which most people will do.

[sam, an eggplant]

Are you guys really stuck in the website queue for hours? I waited under 15 minutes, input my code and CC#, and was good to go. I suppose I may have just been lucky, but given my karma, that just seems so unlikely.