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Topic: 360 Warranty Extended to a Year, Retroactive (Read 3291 times)
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Miasma
Terracotta Army
Posts: 5283
Stopgap Measure
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Link.Just in time for last-minute holiday shoppers, Microsoft has extended the Xbox 360's warranty from 90 days to one year, bringing it in line with the warranty lengths of rival game consoles from Sony and Nintendo.
The extension is retroactive, meaning that someone who bought an Xbox 360 in the United States or Canada and paid for repairs within the last year is eligible for reimbursement. In many other countries, a one-year warranty already is standard.
"Customer satisfaction is a central focus and priority for the Xbox 360 system," Jeff Bell, a marketing vice president at Microsoft, said in a statement Friday.
Microsoft also said reimbursement checks for repairs done in the last 12 months will be sent out automatically in about 10 weeks. Contact information for warranty questions is available on the Xbox support site.
Microsoft has been the target of an online petition--with 3,382 signatures as of Friday--calling for a retroactive warranty extension to one year. The petition claims that Xbox 360 systems frequently failed after the original 90-day warranty and that customers were unreasonably required to pay between $50 and $129 for repairs.
Nintendo's Wii comes with a standard one-year warranty, with a free 90-day extension if customers register their consoles on the company's Web site. Sony's PlayStation 3 comes with a one-year warranty.
Some credit cards, including American Express and Visa, extend the manufacturer's warranty if a product is bought using that card. I just got one as a belated house warming present so that's timely.
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Fabricated
Moderator
Posts: 8978
~Living the Dream~
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Microsoft: Check it out! We're adequate!
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"The world is populated in the main by people who should not exist." - George Bernard Shaw
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Big Gulp
Terracotta Army
Posts: 3275
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Microsoft: Check it out! We're adequate!
Cool! I can send mine back and get my disc drive repaired now. |
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Strazos
Greetings from the Slave Coast
Posts: 15542
The World's Worst Game: Curry or Covid
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That's why you are supposed to abuse PRP plans - cash in on them when they're about to expire.
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Fear the Backstab!
"Plato said the virtuous man is at all times ready for a grammar snake attack." - we are lesion
"Hell is other people." -Sartre
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Morfiend
Terracotta Army
Posts: 6009
wants a greif tittle
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Target has a no questions asked 90 day warranty. I just keep turning my xbox in before 90 days are up and it refreshes my warranty.
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geldonyetich
Terracotta Army
Posts: 2337
The Anne Coulter of MMO punditry
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Might want to keep that little technique to yourself, as I'm sure Target would lose money if everybody did that.
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vex
Terracotta Army
Posts: 178
Smock, turban, latex gloves and rubber slippers.
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Wow, they just cashed the check for the extended warranty I purchased. I wonder how that will work.
vex
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