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f13.net General Forums => Lord of the Rings Online => Topic started by: rattran on January 24, 2011, 03:24:25 PM



Title: My account got Owned.
Post by: rattran on January 24, 2011, 03:24:25 PM
Got an email from turbine,
Quote
Greetings,

Your account has been identified as potentially being accessed by a third-party. Turbine has temporarily suspended your account to prevent any further access to your account. Your account was accessing our game from a location associated with account compromise activity. When Turbine discovered this, your account was suspended to prevent unauthorized activity. Please note that in no way has Turbine been compromised; in most cases, these compromises originate from players using the same username and password combination on a third-party website or another game that was compromised.

Not a password I use elsewhere, and I'm virus-free, so who knows. Anyone see any of my toons in-game doing anything odd recently? Account is banned until 2038 now, apparently. We'll see if I can get them to lift the ban.


Title: Re: My account got Owned.
Post by: Cheddar on January 24, 2011, 04:44:12 PM
Damn.  Happening a LOT lately.   :uhrr:


Title: Re: My account got Owned.
Post by: rattran on January 24, 2011, 04:50:10 PM
Looks like from my.lotro most of my toons logged in yesterday :( was not me.


Title: Re: My account got Owned.
Post by: Cheddar on January 24, 2011, 06:20:27 PM
Looks like from my.lotro most of my toons logged in yesterday :( was not me.

I will do what I can to help ya recover... thats a bitch.  :/


Title: Re: My account got Owned.
Post by: Yegolev on January 24, 2011, 08:01:42 PM
No assistance from Turbine?


Title: Re: My account got Owned.
Post by: rattran on January 24, 2011, 11:04:51 PM
I'm still waiting for my account to get unbanned.


Title: Re: My account got Owned.
Post by: rattran on January 25, 2011, 11:29:03 AM
Just to update, i found my battle.net account was also temp-banned due to too many login attempts. I'm confuzled


Title: Re: My account got Owned.
Post by: Sky on January 25, 2011, 12:14:30 PM
Have you been taking Ambien?


Title: Re: My account got Owned.
Post by: rattran on January 25, 2011, 12:38:24 PM
Nope, and neither machine has any infections, rootkits or nothing! I hadn't even gotten around to trying to unload my lotro account onto some poor shmoe.


Title: Re: My account got Owned.
Post by: rattran on January 26, 2011, 05:33:51 PM
All my gold, LI scrolls, and mithril flakes are gone :(


Title: Re: My account got Owned.
Post by: Kitsune on January 26, 2011, 10:35:03 PM
That is balls.  Do they have any mechanisms in place to recover the stuff from a hacked account?


Title: Re: My account got Owned.
Post by: rattran on January 27, 2011, 12:34:19 AM
The instructions said to open an in-game ticket on all affected toons, but warned me that items and gold may not be replaced. We'll see if they can track stuff back, they were the ones who informed me I'd been hacked, so you'd think they'd have some record. Kinda puts the last nail in the coffin of wanting to play.


Title: Re: My account got Owned.
Post by: Ingmar on January 27, 2011, 11:23:58 AM
Wow, I would have expected them to be able to restore the same way other games do, that sucks.


Title: Re: My account got Owned.
Post by: rattran on January 27, 2011, 11:47:08 AM
I was also impressed by
Quote
If a character was accessed, please open a new ticket on each affected character by going to the Main Menu in-game, then help, then new ticket. Your issue will then be investigated by our In-Game Support team. For the fastest response, please select "Cheating" and "Account Compromise" as the types.

If you cannot open a new ticket, please contact our In-Game Support team. Submit a request with the character names that were affected, the world they are on, and list the issue as a Hacked / Stolen Account Report. Your issue will then be investigated by our In-Game Support team. Please note that incorrect / misfiled requests may take significantly longer to address.

*Please note that if your current subscription plan is Free-to-Play, access to the In-Game Support team is limited. We recommend that you inquire with other players in the general chat channels and/or submit a Bug Report to our Quality Assurance department for review. Remember that bug reports do not receive a response unless additional information is required, and this is not an avenue for you to contact us for immediate assistance.

Free-to-Play players apparently don't even count as 3/5ths of a player.


Title: Re: My account got Owned.
Post by: Yegolev on January 27, 2011, 08:59:53 PM
From the results of this and other account hijackings, I'm not sure the paying customers get all five fifths.


Title: Re: My account got Owned.
Post by: Nebu on January 28, 2011, 08:28:34 AM
From the results of this and other account hijackings, I'm not sure the paying customers get all five fifths.

I had an account issue when I was paying my monthly sub and it took several days to even get a response from CS.  Their service, like many other MMOs, is terrible.


Title: Re: My account got Owned.
Post by: Ingmar on January 28, 2011, 08:57:43 PM
Perhaps an overlooked element in the dominance of That Other MMO.  This has me thinking I should change my LOTRO password to something more robust.


Title: Re: My account got Owned.
Post by: Rishathra on January 29, 2011, 04:10:27 PM
From the results of this and other account hijackings, I'm not sure the paying customers get all five fifths.

Looks like I just got hacked too, and even with a lifetime account it seems I have to wait until Monday to even contact Customer Service.  Unless there's actually a chance they respond to emails?


Title: Re: My account got Owned.
Post by: rattran on January 29, 2011, 06:44:56 PM
I'm lifetime, took about 3 days for the emails to be responded to. Still haven't gotten a reply to the loss of gold.


Title: Re: My account got Owned.
Post by: Redgiant on January 30, 2011, 02:47:27 PM
I'm sure it is no coincidence that their entire site is down. As in Turbine (LOTRO, DDO, Asherons).

There may be bigger issues like a major hack, anyone know more about what is really causing the site downtime?


Title: Re: My account got Owned.
Post by: Azazel on February 15, 2011, 10:47:06 PM
Wow. That's quite rough. Extraordinarily shitty customer service as well. Hope it works out. Any updates?


Title: Re: My account got Owned.
Post by: Tale on February 15, 2011, 11:40:27 PM
and I'm virus-free

Just to update, i found my battle.net account was also temp-banned due to too many login attempts. I'm confuzled

You've been attacked on two different companies' games at once. Do you use the same account name on both? If yes, then the person with your lotro details is just trying to see if you have a similar password there. If no, and the accounts have different names, then I think you've got a security breach at your end.

Things to look at: Which antivirus software is making you think you're "virus-free"? You probably want to find a trojan, not a virus. Who else has access to your computers? Do you play from different locations (i.e. work/home)? Do you have your passwords saved/written anywhere? Do you run a firewall? The answer could be somewhere in these questions.

There's also some new, unidentified virus/trojan that's making people's computers search Google for the Polish phrase "na pohybel janas". Search for it manually and you'll see the chatter. I'm wondering if that's related to something previously unseen.


Title: Re: My account got Owned.
Post by: Rokal on February 16, 2011, 02:26:29 PM
You might have also been using the same login information on game websites/forums (look at the Gawker mess). Best to use different usernames for different websites, and different passwords for every website you visit.


Title: Re: My account got Owned.
Post by: Ingmar on May 04, 2011, 04:16:22 PM
Perhaps an overlooked element in the dominance of That Other MMO.  This has me thinking I should change my LOTRO password to something more robust.
:oh_i_see: