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Title: "Payment Fraud" Post by: Hawkbit on May 01, 2010, 05:37:33 AM I'm guessing PlayNC just got hacked or has WARhammer like issues. I logged into my master PlayNC account last week to download the Guild Wars client for the 5th anniversary stuff. I had a small issue with remembering my character names, so I emailed support. I got an answer back a few days later, but then when I went to log in it says I can't because of 'payment fraud'. On a free game.... That I haven't played in over a year...
So then I find my master PlayNC account "has been permanently blocked" from me logging in. No access to any of the games on that account. Run a spybot/avg/superantispyware scan and it comes up dry. So I start searching online and find that there's a LOT of hits of people losing their accounts over the past few days for "payment fraud". Sadly, support on this has been non-responsive. It's been 48 hours now and I have no word from them of what is going on. Anyone hear of anything? Title: Re: "Payment Fraud" Post by: Lantyssa on May 01, 2010, 09:44:55 PM There was talk of this in the Aion thread, I think it was. I don't know the details nor the truth of it. My account has so far not been affected, thankfully.
Title: Re: "Payment Fraud" Post by: Modern Angel on May 02, 2010, 07:50:09 AM I logged in for the first time in ages and all my passwords were changed. I've no idea if this is related or not since it happened a week and a half ago. My GW toons were cleared out of cash with a couple more expensive pieces of armor gone. ANet has no mechanism in place to replace your shit which is database management from 1996.
Title: Re: "Payment Fraud" Post by: Merusk on May 02, 2010, 11:45:48 AM Hm.. I guess that explains why they haven't gotten back to me on my "I don't know my damn character's names..." ticket. Damnit, I should have just gone on to make a new account instead of upgrading my old one.
Title: Re: "Payment Fraud" Post by: ghost on July 26, 2010, 09:04:43 PM Gosh, if my account was hacked and I can't log into Aion that would be a travesty.
Title: Re: "Payment Fraud" Post by: Numtini on August 01, 2010, 02:27:03 PM They block your master account and all the associated accounts. Two hours on hold and a half hour of "discussion" to get it unlocked.
Title: Re: "Payment Fraud" Post by: Merusk on March 07, 2011, 06:55:15 AM Bleh, they finally got back to me on my character and I managed to get a Steam version with Trilogy installed so I could check it out after the talk in the GW2 thread. Now they've gone and locked my master account as well.
If this plays out so that I've got no recourse and just blew cash on this key they can stuff me buying GW2 up their ass. This is the new problem for all online games, time to take at least the authenticator step, guys. |