f13.net

There is no evidence on our side to show a Brute-Force attack against our account center. We realize this is a stressful experience for you; however, you will need to discuss this with an in-game CSR, if you have already and did not have the issue addressed satisfactorily you can contact dispute@warhammeronline.com; however, this can take several days and will not be responded to if your ticket is still under review.
 
With that said please keep discussion in the thread I have request, I appreciate your cooperation in keeping the discussions consolidated, thank you!
 
http://forums.warhammeronline.com/warhammer/board/message?board.id=p2psupport&thread.id=15810

 
James Nichols
Community Forums Manager

There is no evidence on my side showing I was compromised by a keylogger. I am tired of being treated like an idiot and I am also in the IT field as I have stated before. I have 13 years of professional experience in creating, administering and keeping networks secure. I changed my password frequently and am adamant about my security on my home network. It is easy to keep playing this blame game. I would rather simply get all my items and gold back so I can go ahead and leave you guys alone about this already. I am an honest player and have been a paying customer since launch on multiple accounts I even bought for my friends and paid for.   
 
 
Even now you guys sit here and act innocent about your uncompromised site when you can’t even bill people correctly. And I am a victim of that now too. You have no idea how frustrated I am. I know what it is like to be in your shoes as I have been in your situation. And you guys by far are doing a very bad job at looking like it is all secure on your end. especially when people in my own guild have over $2k charged to their accounts. And that is just 1 member! Added all up and we are in the $4k+ at least just from what I heard today. 
 
 
And then even if this does get all fixed and I decide I want to stay, and don’t be fooled it would not be because of Mythic or your efforts to make me happy, it would be for the sake of the fact I love playing with my friends in my guild,  Mythic won’t even offer me a free month, a cool mount, even a special item because your customer service sucks worse than anything I have ever seen in my 13 years of professional IT career.
 
And still here it is DAYS later and still no answer to the subject: What is Mythic going to do about all the hacked accounts?

CSR will not return items unless you can pay the gold to them for each item at vender price.
CSR will not take gold from the person who stole it so you can afford to buy stuff back.
CSR will not take any action against the person who hacked your account.
CSR did give me an option to pay for my items back as I aquired more gold.
I did not accept this as a solution and asked to be escalated higher.
CSR said I was at the highest tier of CSR.
I said so that is it that is my solution.
CSR responded that is all they could do.

So yeah after getting my refund from the last 15 times Mythic charged me they decided to charge me 15 times again TODAY!

One of my friends who hasn't played since november 08 got charged around $2000 it's left him with nothing he's having to borrow money to feed himself + alot of his bills are due in the next week or two.

A screw-up in EA’s Warhammer Online billing system has resulted in many players being charged upwards of 22 times for a one-month subscription, filling bank accounts with overdraft fees and the Warhammer forums with very angry players.

Bugs can be annoying, but when they make you pay up to 22 times the normal amount for a month's subscription, "annoying" isn't really the right word anymore.

Mythic quickly acknowledged the fiasco with a post on the game's community site.

It's because Mythic screwed up.

It's hard to describe the epicness of this fail, and EA are trying to reassure players that everything's going to be ok;

I can see it now... "We can't refund your money, but we will grant you a lifetime subscription!"

This is comedy gold.  Who says that it can't get better after the ship has already sunk?

We are investigating this right now.

Thanks Andy... make sure to unban my 2 terminated accounts for billing me 31 times.

Update - 2:10PM EST: Please note, we have changed the instructions below for players who have been billed multiple times. To assist us in providing the best possible service please contact your financial institution prior to contacting EA Billing Support as we can only assist with resolving additional fees after you have been reimbursed.

Not me.

(http://www.fohguild.org/forums/attachments/mmorpg-general-discussion/136989d1270830871-war-patch-1-3-3-wtf.jpg)

Here we go again.
http://www.securityfocus.com/archive/1/347457 (http://www.securityfocus.com/archive/1/347457)

One player reported being charged 333 times for a total of $4,991.77.
...
Mythic has not returned calls and had no comment when asked how this huge error occurred.

You might have made it a bit clearer that the above is from Dec 13 2003

Haha, and to think I was toying around with the idea of subbing for a month.

Are US credit cards devoid of that feature where the credit card company says "This shit ain't right.." and stops it? Cause, I've had my card company call me when I purchased 3 items in succession because of a cashier fuck up. I can't imagine they would let 10+ transactions from the same company that only re-occur every month.

EA ensures that WAR is profitable, no matter what.

UGO: Warhammer Online has had its ups and downs. What's your strategy around that game?

Muzyka: It's a really high quality MMO, and it's one of the highest-rated MMOs of all time. We are really proud of the team that did it. They did an amazing job delivering a really high-quality experience. It's been very successful; a lot of people have played it. Right now it's really profitable business unit within my group.

I guess their billing system had three star talent and five star drive.

So is this thing still going on? I keep hearing about people getting charged again. Thank god the card I used for WAR in 08 expired last year.

Yes that's right, 8AM EST Saturday Morning.  I was charged again on 04/09/10.
 
On 4/8, I was charged 63 times totaling just over $1,000.  Promptly called my bank, and conference call with Mythic.  Immediately cancelled all my accounts, and put stop payments to Mythic Entertainment. 
 
Upon waking up this morning, went to see if I had been credited my $1,001.07 plus overdraft and now stop payment fees (which I had not been).  And now I see, that even after all of this and my proactive approaches, I have been charged AGAIN!
 
I demand a response, and a solution to what clearly is a major problem and violation.  Not "I'm sorry, let me read this generalized statment to you, AGAIN" 
 
So yes, everyone check your bank accounts AGAIN, because clearly Mythic / EA has lost all control (if they ever had it to begin with)
 
See below for a single example of me being charged AGAIN.  I won't put them all, as it's pointless.
 
04/09/2010
CHECK CARD PURCHASE XXXXX3771 MYTHIC ENTERTAINMENT XXXXX0169 VA
$15.89
 
-$924.10

This is the worst thing any MMO has ever allowed to happen on it's watch. Careers need to be ruined over this shit.

Whats the betting certain executives are heading on a permanent buisness trip to RIO with large suitcases of cash?

  Should your financial institution refuse to refund any overdraft charges/fees based on your requests to do so, I implore you to contact our billing support team so that we may speak to them directly to request this courtesy for our mutual customer.

Zero?  According to one of the latest Mythic posts, refunds have already been processed they just haven't reached their destinations yet.  

Fake? http://www.youtube.com/watch?v=vsNlJhq6bjs&feature=email

Are US credit cards devoid of that feature where the credit card company says "This shit ain't right.." and stops it? Cause, I've had my card company call me when I purchased 3 items in succession because of a cashier fuck up. I can't imagine they would let 10+ transactions from the same company that only re-occur every month.

Nod. My company calls me whenever anything even slightly suspicios occues on my card.

Mythic also just made it to CNN (http://www.ireport.com/docs/DOC-430817), which is nice.

EA/Mythic Entertainment recently had a slight error in the billing of their popular MMO Warhammer online.

popular MMO Warhammer online.

Are US credit cards devoid of that feature where the credit card company says "This shit ain't right.." and stops it? Cause, I've had my card company call me when I purchased 3 items in succession because of a cashier fuck up. I can't imagine they would let 10+ transactions from the same company that only re-occur every month.

I guess their billing system had three star talent and five star drive.

despite the author being out around $900 due to the mistake. That's not a 'slight error'.

When I heard of this issue, I immediately canceled my account in order to try and avoid having this problem.  It seems as I was too late as I was charged 22 times later that day
 
This morning I checked my account and I was credited 21 times.  When I had cancled my account, it said that the next time they would charge my account would be April 18th, I believe.  While I can't remember for certain the exact date, I know it was some day a week to ten days later.
 
So my question is, why was I not credited for all 22 times?  I realize that this issue pales in comparison to those who have much more serious issues, but I would appreciate an explanation when you can.
 
Thanks!

It will be truly epic when Mythic sends out a "Welcome back to WAR - you're already subscribed for 3.5 years!" email.

So I'll have more info today once we hear back from our vendor. However, the short of it is that those impacted do not need to take any action while we resolve the issue.
 
The issue enlied in this occuring through our vendors services not our own, therefore we need their records in order to correct any mistakes. We do apologize for the delay in a resolution to this matter; however, it is a top priority for us to see it corrected.

One of my friends got hit 38 times for $32, and still  hasn't gotten a cent refunded, bank tells him to get bent.  Account is -$700.

(Bank is Chase if anyone cares)

Okay, so I need a red to come help me - all of the erroneous charges have NOT been refunded (we received a partial refund) to my bank account and my bank won't reverse the bank fees until all of these charges are refunded. My automatic draft for my mortgage payment comes out tomorrow (04/15) and I don't have enough to cover it without the fees being reversed.
 
Not only will we miss a mortgage payment, we're going to be assessed late fees, and the credit rating is going to take a hit. To add insult to injury, it's a 20+ minute wait on a long-distance call before I can speak to your support department (currently on hold now). I need this issue escalated ASAP as I can't afford the late fees and my mortgage holder wasn't at all sympathetic today when I explained that this issue was supposed to have been resolved by now. Their position is that it's not their fault that there's not enough funds to cover the automatic draft. I'd appreciate someone contacting me immediately.

Did he not have any luck with the bank's fraud department?

I live in the stone age, I didn't even know you could use your debit card like this.

It's not truly a debit card, it's a Visa check card.  Actual debit cards still are only good at the ATM as far as I know.

My mistake, but, who uses pure debit card anymore then?  I don't even think my bank offers them.

I didn't come across any banks in Canada with the entire visa/debit thing, but its default down here in the US

Conversely, I found the whole check card thing confusing when I was in the States.. not to mention that I had to find the right KIND of ATM in order to take money out??  Messed up..

Virtually every store here accepts direct payment from bank cards, while when I was in Chicago and San Fransisco, I had to use credit card to buy things if I didn't have the cash on me.

Community Team Edit - Clarified that only players effected by the billing error would receive token rewards.

clarification


I thought Hickman was let go in the last round of layoffs?

For something of this magnitude anything short of lifetime subs to all mythic games forever just doesn't cut it.

Wouldn't that be like rubbing salt in the wound?