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f13.net General Forums => Hellgate: London => Topic started by: Falconeer on November 14, 2007, 04:33:25 AM



Title: "Official" list of priorities and fixes
Post by: Falconeer on November 14, 2007, 04:33:25 AM
As published on the official forums by one of the devs (can't remember the name, can't access it now and copypasted the list from somewhere else).

Quote

    1) Item trading…
    Linked items is a high priority. Auction is a lot of work, so right now bugs and easier fixes are delaying this feature.

    2) Landscape Variety
    A very high priority for ongoing work. We understand everyone’s desire to shake up the settings. You won’t have to wait long.

    3) Uniques
    Fixed in testing here

    4) We should have the ability to auto set the map to be on.
    The map going away on death is a known bug that isn’t that high a priority, frankly, but the map should stay up/down while zoning. It works for me on my dev build. I’ll look into it.

    5) Chat box
    Many chat improvements coming shortly, and many more on the medium term list.

    6) Inspecting others gear…
    Again, not a high priority (sorry) but on the agenda

    7) dropping items
    Dropping items causes a lot of performance issues, so its worrisome. Why do you want to do this?

    8) Make it easier for players who arent in parties to find each other!
    Ideally we want to have a “warp to”-type button accessible from chat or buddy and guild lists. It would only work for players in a town. Its proving to be technically tricky, but we’re working on it.

    9) A shared portion of the stash
    Pretty high priority. In our first big content patch, I hope.

    10) I’ve fallen through an environment object several times and it has placed me back at the beginning of the zone.
    Off-hand I can’t remember where we are on this. I’ll track it down.

    11) Run/sprint speed…
    I actually like it the way it is, but I’ll bring it up to the team

    Thanks!


Satisfying?


Title: Re: "Official" list of priorities and fixes
Post by: Rendakor on November 14, 2007, 05:10:17 AM
I don't see "Memory Leak" or even "Improving General Performance" on there, and that worries me.

Other than that, its good to see they know at least some of whats wrong.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 14, 2007, 07:43:47 AM
Memory leaks falls under Bugs in #1.

Also, I believe them on the landscape thing, all they have to do is make the textures. I hear their content creation tools are the bee's knees.


Title: Re: "Official" list of priorities and fixes
Post by: Signe on November 14, 2007, 08:53:36 AM
I'm hoping they'll pull through on the landscape thingy, too.  People have been screaming for things like new tile sets on CoH for ages and it's mostly got them nowhere.  I don't know what happened with this company to force them to release a product that wasn't ready but now I guess they're under pressure to fix and add things in record time... especially since it seems a lot of very special people bought into that lifetime scheme.  Or maybe the opposite happens.  Dunno.  Never played a game for a lifetime and I don't intend to.  I'm sure it causes way too much pressure to stay alive.


Title: Re: "Official" list of priorities and fixes
Post by: sam, an eggplant on November 14, 2007, 08:59:13 AM
I've actually stopped playing HGL until the bugs are worked out. It's 11/07, why deal with this buggyass dogshit when I could be playing the Witcher, Assassin's Creed, Mass Effect, Crysis, etc?


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 14, 2007, 09:00:13 AM
Well that's the nice thing about this season. The memory leak had gotten too bad for me to play, thankfully, it's not March or April and I can be playing other shit for the next few weeks while they fix that horrible bug.


Title: Re: "Official" list of priorities and fixes
Post by: Falconeer on November 14, 2007, 09:08:52 AM
Never played a game for a lifetime and I don't intend to.

I guess you missed M.U.L.E. back in the days, then.


Title: Re: "Official" list of priorities and fixes
Post by: Rendakor on November 14, 2007, 09:11:24 AM
I'm also taking a break, once I finish Act V normal. That way once everything works I can start right in on either Elite or Nightmare.


Title: Re: "Official" list of priorities and fixes
Post by: MrHat on November 14, 2007, 09:51:48 AM
Saw this also:

Kaiser Hwang, Senior Community Manager, posted a message on the official forums yesterday, in which he makes a list of the team’s current priorities regarding several issues, which most of you already encountered in the game.
We realize many of you are experiencing a variety of problems. We at Flagship and Ping0 are working hard to address these issues.Our current top priorities are:

* Resolving any remaining problems related to billing and subscriptions.
* Fixing two known bugs which cause players to sometimes lose items (one related to dual focus/dual melee, and one related to loading issues).
* Making improvements to memory usage in order to reduce “Memory Exhausted” crashes.
* Fixing a known issue with the user interface which causes the application to lock up intermittently.
* An issue which occasionally prevents characters from being able to load or switch instances.
* General chat interface improvements. (Many improvements are in the works).
* Random disconnects and lag.
* Allowing higher resolution textures and models for other players.
* Various known problems with being able to continue interrupted side quests.
* Remnant quest items not getting destroyed and “clogging” up inventory.
* Continued problems with saving / loading Engineer Drone items.
* Invisible party members.
* The nanoforge not correctly improving rare and better armors.
* Getting stuck on collision.

Some of these are issues which will be fixed as soon as possible and go live in upcoming patches, some will be in our upcoming content patch, and others are issues on which we will make gradual improvements to on a continuous basis.

Of course we also have a more extensive bug list as well as lot of general improvements and new content in the works. Everyone here is working full-time to support Hellgate. We appreciate your patience.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 14, 2007, 09:57:59 AM
You know, at least they know nearly all the problems they have.

Hopefully they know how to fix them too.


Title: Re: "Official" list of priorities and fixes
Post by: Ratman_tf on November 14, 2007, 10:08:42 AM
Never played a game for a lifetime and I don't intend to.

I guess you missed M.U.L.E. back in the days, then.

Or Chess...

Quote
    7) dropping items
    Dropping items causes a lot of performance issues, so its worrisome. Why do you want to do this?

It's nice, when playing with friends, to be able to throw loot at each other so everyone can check it out and keep it if they need it.

Used to do the Diablo 2 pinata-man all the time. *throw throw throw*  "Keep what you want and sell the rest, man..."


Title: Re: "Official" list of priorities and fixes
Post by: Ixxit on November 14, 2007, 10:25:01 AM
Quote
  7) dropping items
    Dropping items causes a lot of performance issues, so its worrisome. Why do you want to do this?

I can see this causing a problem in Stations, but why in instances?  The loot is already on the ground to begin with. As Ratmant_tf sums up, it's pretty obvious why people want to do this.

Since though,  the loot in the instances is generated uniquely for each person when playing multi maybe that would cause the problem?? Who knows.


Title: Re: "Official" list of priorities and fixes
Post by: geldonyetich2 on November 14, 2007, 01:17:33 PM
#8 is a pretty important one to cap.  Right now they've got it set up so the contact you have with other players is likely to be with people several levels out of your league.


Title: Re: "Official" list of priorities and fixes
Post by: Morfiend on November 14, 2007, 03:54:46 PM
You know, at least they know nearly all the problems they have.

Hopefully they know how to fix them too.

No offense, but of course they fucking know. All these problems where posted over and over and over and over in beta. What pisses me off is that many people posted about this shit. The horribly broken shit, and they never responded to any of it except to say "Well, our internal client is several weeks ahead of yours". Hey guess what all this shit made it to release, and they act all supprised when it shows up and people start complaining about it.

The way they ran the beta was a huge clusterfuck. They could have gotten so much shit fixed or changed, but they didnt.


Title: Re: "Official" list of priorities and fixes
Post by: Rendakor on November 14, 2007, 04:19:02 PM
Saw this also:

Kaiser Hwang, Senior Community Manager, posted a message on the official forums yesterday, in which he makes a list of the team’s current priorities regarding several issues, which most of you already encountered in the game.
We realize many of you are experiencing a variety of problems. We at Flagship and Ping0 are working hard to address these issues.Our current top priorities are:

* SNIP
This list makes me more hopeful. More features are good, but get the damn game working first.


Title: Re: "Official" list of priorities and fixes
Post by: Xilren's Twin on November 14, 2007, 04:24:31 PM
No offense, but of course they fucking know. All these problems where posted over and over and over and over in beta. What pisses me off is that many people posted about this shit. The horribly broken shit, and they never responded to any of it except to say "Well, our internal client is several weeks ahead of yours". Hey guess what all this shit made it to release, and they act all supprised when it shows up and people start complaining about it.

The way they ran the beta was a huge clusterfuck. They could have gotten so much shit fixed or changed, but they didnt.

The flip side of that is, did the way they ran the beta and handle bugs affect their sales in a negative way at all?  Granted that's hard to quantify but outside looking in it doesn't appear to have.


Title: Re: "Official" list of priorities and fixes
Post by: Morfiend on November 14, 2007, 04:42:39 PM
No offense, but of course they fucking know. All these problems where posted over and over and over and over in beta. What pisses me off is that many people posted about this shit. The horribly broken shit, and they never responded to any of it except to say "Well, our internal client is several weeks ahead of yours". Hey guess what all this shit made it to release, and they act all supprised when it shows up and people start complaining about it.

The way they ran the beta was a huge clusterfuck. They could have gotten so much shit fixed or changed, but they didnt.

The flip side of that is, did the way they ran the beta and handle bugs affect their sales in a negative way at all?  Granted that's hard to quantify but outside looking in it doesn't appear to have.


I think so. If they had handled the beta better and actually made more use of the tester feedback, the game would have come out in much better shape, and not had a bunch of mediocre reviews. I know myself and at least 3 other people decided not to subscribe at release due to the shitty way beta went.


Title: Re: "Official" list of priorities and fixes
Post by: Aez on November 14, 2007, 06:42:11 PM
No offense, but of course they fucking know. All these problems where posted over and over and over and over in beta. What pisses me off is that many people posted about this shit. The horribly broken shit, and they never responded to any of it except to say "Well, our internal client is several weeks ahead of yours". Hey guess what all this shit made it to release, and they act all supprised when it shows up and people start complaining about it.

The way they ran the beta was a huge clusterfuck. They could have gotten so much shit fixed or changed, but they didnt.

The flip side of that is, did the way they ran the beta and handle bugs affect their sales in a negative way at all?  Granted that's hard to quantify but outside looking in it doesn't appear to have.


6.8 on IGN must not be really good for sales.


Title: Re: "Official" list of priorities and fixes
Post by: geldonyetich2 on November 14, 2007, 06:59:35 PM
They're probably not hurting for sales because 75% of the total gamer population of the world went out and bought a copy the minute the game went retail.

Hype > Reviews


Title: Re: "Official" list of priorities and fixes
Post by: rk47 on November 14, 2007, 07:03:25 PM
I don't know why they're rushing it out, Holiday sales? If they do a good beta, I'm sure many people would've pre-ordered instead of waiting for 1-2 weeks for 'retail players impressions' (which is a mixed bag, some has problem some don't) and then there's billing issue, a server wipe in S.E Asia (2 weeks into the retail too).

Finally, some people who were remotely interested or participated in the beta probably decided not to bother after reading the above average game reviews. Scores like 6-8s out of 10 are hardly going to impress fence sitters. Especially when you have to deal with being 'second class netizen' till you pay the 'optional sub'.


Title: Re: "Official" list of priorities and fixes
Post by: UnSub on November 14, 2007, 08:38:42 PM
They're probably not hurting for sales because 75% of the total gamer population of the world went out and bought a copy the minute the game went retail.

Source?


Title: Re: "Official" list of priorities and fixes
Post by: geldonyetich2 on November 14, 2007, 08:41:50 PM
I'm sorry, I've yet to find a compelling source for gross exaggerations.


Title: Re: "Official" list of priorities and fixes
Post by: Ratman_tf on November 14, 2007, 09:00:13 PM
I'm sorry, I've yet to find a compelling source for gross exaggerations.

I loled


Title: Re: "Official" list of priorities and fixes
Post by: rk47 on November 14, 2007, 09:25:46 PM
you'll get used to it after a while.  :oh_i_see:


Title: Re: "Official" list of priorities and fixes
Post by: Margalis on November 15, 2007, 12:14:09 AM
"Landscape variety" is a huge undertaking. You need to add new textures, new geometry and new level-building rules. World content is a large part of overall game content, greatly increasing the amount of world content is a ton of new development effort.


Title: Re: "Official" list of priorities and fixes
Post by: UnSub on November 15, 2007, 01:14:19 AM
I'm sorry, I've yet to find a compelling source for gross exaggerations.

you win this round  8-)


Title: Re: "Official" list of priorities and fixes
Post by: taolurker on November 15, 2007, 02:57:28 PM
ROFLMAO

Quote
Brave saviors of London,

If you are still participating in the Hellgate: London beta, the grace period for playing the game without entering a retail registration key is almost up. On Wednesday, November 21, 2007, we will require that all accounts have a registration code in order to play.

To continue playing, you need to enter the registration key from your purchased copy of Hellgate: London into your existing account management page. You do not need to make a new account. You also do not need to be a subscriber to continue playing from where your characters are in-game. Simply log into your account and enter the retail registration key into the registration key field found on your account management page...

  • Account Management – [liNK]
Previously, we had intended to end the beta grace period on November 14. But, we don't want to cut your game off prematurely, so please make sure you enter your retail registration key as soon as possible.

Again, no beta players without registration codes will be able to login and play Hellgate: London after November 21, 2007.

See you online!

Obviously us testers are doing something right.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 15, 2007, 03:33:25 PM
I don't understand what's funny there. What prompted the ROFLMAO? Launch was a mess, they gave people another week. Seems like standard procedure for the whole industry.


Title: Re: "Official" list of priorities and fixes
Post by: Hoax on November 15, 2007, 03:52:51 PM
I'm on the last quest chain for Act4, I intend to beat Act5 come hell or highwater but after that its seeming like a nice long break.  Need to pick up that UT preorder since the deal is so fly.


Title: Re: "Official" list of priorities and fixes
Post by: MrHat on November 15, 2007, 03:55:21 PM
I'm on the last quest chain for Act4, I intend to beat Act5 come hell or highwater but after that its seeming like a nice long break.  Need to pick up that UT preorder since the deal is so fly.

Heh, I'm just a little further ahead.  Actually, on my way to Hell to finish tonight.


Title: Re: "Official" list of priorities and fixes
Post by: Tige on November 15, 2007, 04:05:38 PM
ROFLMAO

Quote
Brave saviors of London,

If you are still participating in the Hellgate: London beta, the grace period for playing the game without entering a retail registration key is almost up. On Wednesday, November 21, 2007, we will require that all accounts have a registration code in order to play.

To continue playing, you need to enter the registration key from your purchased copy of Hellgate: London into your existing account management page. You do not need to make a new account. You also do not need to be a subscriber to continue playing from where your characters are in-game. Simply log into your account and enter the retail registration key into the registration key field found on your account management page...

  • Account Management – [liNK]
Previously, we had intended to end the beta grace period on November 14. But, we don't want to cut your game off prematurely, so please make sure you enter your retail registration key as soon as possible.

Again, no beta players without registration codes will be able to login and play Hellgate: London after November 21, 2007.

See you online!

Obviously us testers are doing something right.

Um...99% of the beta crowd they are talking about had pre-orderd the game.  I would venture a guess that a very, teeny tiny amount of those canceled their order or returned the box.  Their extension sounds good on the surface but I can't see the amount of beta testers that don't actually own the game being more than say..... 3. 

Wait a sec.  I just read that again.  You have to enter your box code to continue ergo you are still out 50 bucks if you decide not to subscribe?  What's so frickin special about that??


Title: Re: "Official" list of priorities and fixes
Post by: Ratman_tf on November 15, 2007, 04:32:04 PM
So now I'm trying to figure out why I paid money for the box when I could still be doing the free beta thing...  :|


Title: Re: "Official" list of priorities and fixes
Post by: Ratman_tf on November 15, 2007, 04:33:40 PM
So now I'm trying to figure out why I paid money for the box when I could l be doing the free beta thing...  :|


Title: Re: "Official" list of priorities and fixes
Post by: MrHat on November 15, 2007, 04:34:15 PM
What just happened?


Title: Re: "Official" list of priorities and fixes
Post by: Oban on November 15, 2007, 04:53:03 PM
What just happened?

Ratman had a Ping0 moment.


Title: Re: "Official" list of priorities and fixes
Post by: MrHat on November 15, 2007, 04:53:32 PM
I lol'd.


Title: Re: "Official" list of priorities and fixes
Post by: Ratman_tf on November 15, 2007, 05:41:58 PM
I lol'd.

 :awesome_for_real:


Title: Re: "Official" list of priorities and fixes
Post by: Morfiend on November 16, 2007, 02:50:47 AM
My friend has the BEST email ever from FSS. He had some problems with his account and they continued to send him the same form email and he got very frustrated and got quite angry. The FSS people sent him back an email saying "this could fix your problem" and they linked him to some other mmo. Classic.

He is sending me the email, so I will post it here.


Title: Re: "Official" list of priorities and fixes
Post by: Yegolev on November 17, 2007, 07:30:02 AM
Is this the thread which will contain the alert that the Magic Patch has been applied?  I keep reading these HGL threads and feeling like I wasted my time.


Title: Re: "Official" list of priorities and fixes
Post by: lesion on November 17, 2007, 10:00:49 AM
Patch 0.5 (http://www.hellgatelondon.com/underground/new-update-coming) sounds pretty good.


Title: Re: "Official" list of priorities and fixes
Post by: sam, an eggplant on November 17, 2007, 10:59:51 AM
Quote
Fixed known bugs which prevented Engineer Drones from saving properly.
This is the sixth patch in a row claiming to fix this bug.


Title: Re: "Official" list of priorities and fixes
Post by: Tmon on November 17, 2007, 11:30:37 AM
Some stuff in the patch that caught my eye

Quote
All players now have 24 character slots.

That will make the subscribers happy

Quote
Some new posters have been added to stations, so check them out!

New Ads are a feature?

Quote
The Guy Fawkes event has ended. Characters that have completed the NAME Quest that did not receive the Trinket reward should find this item in their inventory.

Thanks be to Heaven!


Title: Re: "Official" list of priorities and fixes
Post by: Ratman_tf on November 17, 2007, 12:05:43 PM
Quote
All players now have 24 character slots.

That will make the subscribers happy

Yeah. Being a subscriber is becoming more and more a waste of money. We'll see if the game lasts long enough to see those "added content" patches roll out.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 01:20:29 PM
Quote
All players now have 24 character slots.

durrrrrrrrr what?


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 01:23:08 PM
This patch eats my ass. Memory leak you motherfuckers. THat should be the ONLY thing they're working on. It's like there's an elephant in the room and they are IGNORING IT BY CHOICE. Fuck that is ingratiating. I'm one patch away from tearing them an absolute asshole on the frontpage and gaming Digg show it shows up EVERYWHERE.


Title: Re: "Official" list of priorities and fixes
Post by: Oban on November 17, 2007, 01:40:03 PM
So the only point in paying ten dollars a month now is for a larger stash and hardcore (permadeath) mode?

Wow.


Title: Re: "Official" list of priorities and fixes
Post by: MrHat on November 17, 2007, 01:45:37 PM
Elite mode.


Title: Re: "Official" list of priorities and fixes
Post by: lesion on November 17, 2007, 02:13:05 PM
Non-subs can do that. :grin:


Title: Re: "Official" list of priorities and fixes
Post by: Falconeer on November 17, 2007, 02:25:03 PM
Quote from: Patch 0.5
* The Mini-game now resets every 15 minutes.

WTF?!


Title: Re: "Official" list of priorities and fixes
Post by: Yoru on November 17, 2007, 02:42:48 PM
Still no fix for the problem where your groupmates disappear when they zone into an instance before you? Bah. That's the biggest annoyance for my playgroups right now.


Title: Re: "Official" list of priorities and fixes
Post by: Trouble on November 17, 2007, 02:50:48 PM
Subscription canceled. Was a waste in the first place and now they're making it worse. What the hell are they doing?


Title: Re: "Official" list of priorities and fixes
Post by: Tige on November 17, 2007, 03:08:06 PM
This patch eats my ass. Memory leak you motherfuckers. THat should be the ONLY thing they're working on. It's like there's an elephant in the room and they are IGNORING IT BY CHOICE. Fuck that is ingratiating. I'm one patch away from tearing them an absolute asshole on the frontpage and gaming Digg show it shows up EVERYWHERE.

That's right, feel the power of the dark side flow through you.  Let go.  Let the power of the dark side consume you.

Or something like that.    :grin:


Title: Re: "Official" list of priorities and fixes
Post by: sam, an eggplant on November 17, 2007, 03:58:13 PM
What the hell are they doing?
What are they doing? They're doing the right thing. I know it's hard to recognize, being so goddamn rare these days. The subscription should allow you to play the new content; everything else should be included with the original purchase.

Of course there is no new content yet and the game crashes every 12 minutes so yeah, don't subscribe.


Title: Re: "Official" list of priorities and fixes
Post by: geldonyetich2 on November 17, 2007, 04:07:49 PM
Quote from: Cellwind (The Guy Fixing The Memory Leak)
Storm-Weaver: We found a leak in the graphics sytem today, but I haven't fully explorer what the extent of the problem is. One of the testers played for 45 min and saw a spike of a few hundred megabytes all from this one place.

Since the code is completely unknown to me, I don't have any way of estimating how much time it's going to take at this point, however I will update as soon as I do know. Whatever the fix is, it's not going to be in next week's patch since that ship has sailed.

My best estimate at this point is the week after Thanksgiving. In the meantime, the workaround may be to keep item inspection down to a minimum.
(Source) (http://forums.hellgatelondon.com/showthread.php?p=402890#post402890)

(Excessive emphasis added for your amusement convenience.)


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 04:10:12 PM
The code being unknown to him isn't a shock since he probably didn't write it. Not everyone knows all of the code in every game they've worked on, Geldon, shock as it may be.

Odd about the item inspection thing. Whenever I was in town and started doing such, things got laggier and laggier and laggier on the menus. So I'm not entirely shocked.


Title: Re: "Official" list of priorities and fixes
Post by: Oban on November 17, 2007, 05:13:38 PM
I did not even realize we could inspect players.  When was that implemented?


Title: Re: "Official" list of priorities and fixes
Post by: geldonyetich2 on November 17, 2007, 05:15:52 PM
The thing that bugged me wasn't that he didn't write the code so much as the guy who wrote the code was apparently not there.  Are developers jumping ship already?  In retrospect, this was jumping to the conclusion that the code referred to was developed in-house.


Title: Re: "Official" list of priorities and fixes
Post by: Aez on November 17, 2007, 05:50:40 PM
It feels like I'm in a train wreck, still enjoying the ride.

Weird.


Title: Re: "Official" list of priorities and fixes
Post by: Signe on November 17, 2007, 06:38:25 PM
Well, the mini-game should reset, shouldn't 't it?  Otherwise it's just something to ignore and you'll eventually get a prise no matter what.  That doesn't sound very exciting.


Title: Re: "Official" list of priorities and fixes
Post by: Falconeer on November 17, 2007, 07:16:08 PM
Well, the mini-game should reset, shouldn't 't it?  Otherwise it's just something to ignore and you'll eventually get a prise no matter what.  That doesn't sound very exciting.

Mmmmm, I could take that but... 15 minutes?!

Plus, in a game where you are definitely entitled to uber-loot without a sweat, I don't understand the logic behind forcing anxiety on players as they face the minigame 15 minutes timer running out while sprinting toward their hard earned last spectral kill.


Title: Re: "Official" list of priorities and fixes
Post by: Tige on November 17, 2007, 07:33:17 PM
% FTW.  Canceled sub.  Will check back in a couple of months.  Really want to like this game but damn they are making it tough.

I'm going back to DS.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 07:36:50 PM
I wonder if they'll refund lifetime subs in the first month considering they extended the offer.


Title: Re: "Official" list of priorities and fixes
Post by: taolurker on November 17, 2007, 07:50:23 PM
I did not even realize we could inspect players.  When was that implemented?

You actually can't inspect other characters, and I'm pretty sure that a part of the memory leak involves the mouse over hovering description panels... In terms of adding to the memory leak, I've found (and submitted) numerous different ways that I was able to get the memory crash, and one of the ways was by inspecting things with the mouse over. Some things I also let them know about (Memory ++) were the fact that all mods added to weapons display on every single character in the same zone as you, numerous different weapon effects being used, and the item/palladium boxes displaying inside instances. All of these can (and will) lead to a memory exhasution error. 

Not much I can say about most of the patch stuff except the decision to reset the mini-game is because of the locking error (a stupid decision), the 24 characters is only for the test server (AFAIK + I hope) and that most of the major things they are patching have been known issues that I saw on the beta boards like day 1 I was able to join. All the chat changes sound like ass though.


Title: Re: "Official" list of priorities and fixes
Post by: Cheddar on November 17, 2007, 08:49:26 PM
Quote from: Cellwind (The Guy Fixing The Memory Leak)
Storm-Weaver: We found a leak in the graphics sytem today, but I haven't fully explorer what the extent of the problem is. One of the testers played for 45 min and saw a spike of a few hundred megabytes all from this one place.

Since the code is completely unknown to me, I don't have any way of estimating how much time it's going to take at this point, however I will update as soon as I do know. Whatever the fix is, it's not going to be in next week's patch since that ship has sailed.

My best estimate at this point is the week after Thanksgiving. In the meantime, the workaround may be to keep item inspection down to a minimum.
(Source) (http://forums.hellgatelondon.com/showthread.php?p=402890#post402890)

(Excessive emphasis added for your amusement convenience.)

You are a fucking moron and a very good example as to what is wrong with Americans.

Shit, you do not know this mans job at all,  no matter what you read on the intardnet.
Christ I hate you.  This is not to troll you, I am begging you not to respond.  I just needed to vent because I hate you.  Hate.


Title: Re: "Official" list of priorities and fixes
Post by: geldonyetich2 on November 17, 2007, 08:52:34 PM
 :popcorn:

(Seriously, I never assumed I did know his job.  I just underlined that to point out why it's taking so long with the memory leak fix.  I see somebody's carrying a chip on his shoulder.)


Title: Re: "Official" list of priorities and fixes
Post by: Signe on November 17, 2007, 09:39:44 PM
(http://www.democraticwarrior.com/forum/images/smilies/duke.gif)


Title: Re: "Official" list of priorities and fixes
Post by: Furiously on November 17, 2007, 10:26:06 PM
I wonder if they'll refund lifetime subs in the first month considering they extended the offer.

That would be nice to know, wouldn't it?


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 10:45:33 PM
We're gonna find out. I already emailed support.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 11:15:01 PM
It's official. Ping0 is full of gibbering retards.

Here's the response. This is soooooooooooooooo getting a frontpage article. The lack of COMMON SENSE is astouuuuuunding:

Quote
Greetings,

Thank you for contacting Hellgate London Support.

I am sorry to hear that you are not happy with the current proceedings. Unfortunately, Lifetime Subscription cannot be cancelled. This plan requires only one time payment, which you already did and thus canceling it would not have any significance. If there were an option to cancel Lifetime Subscription then it would only keep players from accessing the features for which they have already paid for. I hope this explains why Lifetime Subscription cannot be cancelled.

If you have any other issues then please feel free to file a new ticket.

Regards,
GM Jovi
Ping-0 Customer Service

That doesn't explain shit. How is that logical? AT ALL?

I'm going to write again saying:
OK, CAN YOU ALL CANCEL MY ACCOUNT AND ISSUE A REFUND?


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 11:24:40 PM
Quote
You should receive a response from a Hellgate Customer Service Representative with six hours.

Typo.


Title: Re: "Official" list of priorities and fixes
Post by: Falwell on November 17, 2007, 11:36:54 PM
It appears the 24 character slots is a permanent live change for non subs..

http://forums.hellgatelondon.com/showthread.php?t=44691



Title: Re: "Official" list of priorities and fixes
Post by: schild on November 17, 2007, 11:41:14 PM
Thing is, I don't want to unsubscribe, but paying what, $200 for a game that won't run despite me blasting their minimum settings into oblivion is a customer service maelstrom. They need to either start delivering super fast or they're going to be in for hell. I'm going to start a frontpage story after I get my new ticket answered.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 18, 2007, 12:05:39 AM
Quote
Greetings,

Thank you for conatacting Hellgate London Support. In concern to your query Lifetime Subscription cannot be canclled. This plan requires only one time payment, which you already did and thus canceling it would not have any significance. If there were an option to cancel Lifetime Subscription then it would only keep players from accessing the features for which they have already paid for. I hope this explains why Lifetime Subscription cannot be cancelled.

Thank you for your patience. The inconvinience caused is deeply regretted.

Regards
CSR Marcus
Ping0 Customer Service

I didn't lol.

They just sent me the same response again. It's hammering time.

These people have to be fucking Russian or Indian.


Title: Re: "Official" list of priorities and fixes
Post by: Seanzor on November 18, 2007, 12:09:10 AM
I also received a form response for my $10 sub refund inquiry (it's only $10, but at this point I want FSS to burn), that in no way acknowledged my reasons for wanting a refund (fawkes fires made game unplayable).

Rail on them, man.


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 18, 2007, 12:13:15 AM
Quote
I want you all to cancel my lifetime and issue me a refund minus the first month.

Greetings,

Thank you for conatacting Hellgate London Support. In concern to your query Lifetime Subscription cannot be canclled. This plan requires only one time payment, which you already did and thus canceling it would not have any significance. If there were an option to cancel Lifetime Subscription then it would only keep players from accessing the features for which they have already paid for. I hope this explains why Lifetime Subscription cannot be cancelled.

Thank you for your patience. The inconvinience caused is deeply regretted.

Regards
CSR Marcus
Ping0 Customer Service

PS Fire Marcus, he makes you all look like a bunch of uneducated halfwits. Or stop outsourcing. It's not amateur hour anymore. You all went live already. At the very least, show him how to spellcheck.

PPS I want you to cancel my lifetime sub and issue me a refund. Also, incoming public embarrassment. I'm sorry, but you brought this on yourselves.

That is the last ticket. We'll see what happens. I thought a warning was in order.

I'm hoping I get the same canned response again.


Title: Re: "Official" list of priorities and fixes
Post by: Falwell on November 18, 2007, 12:15:24 AM
The thing that really burns my ass about this whole debacle is that this is not some rookie start up dev house with no experience. This is a group of guys who's entire top management has been in the games industry for 10+ years and have shipped numerous AAA titles. They know better. They had more than ample development time, funding and creative freedom. It's a damn shame really.



Title: Re: "Official" list of priorities and fixes
Post by: Seanzor on November 18, 2007, 12:18:33 AM
For the records, here's the reponse I had received to my own inquiry:
Quote
Greetings Sean,

Thank you for contacting Hellgate: London Support.

I understand that you want your first month subscription fees to be refunded. I can understand the inconvenience caused. I am sorry but we won't be able to refund your subscription money as we don't have the provision to do so. If you wish to cancel your account then I suggest that you follow the steps to cancel your account.

1- Login to Website
2 - Go to account Management Page
3- Click on the Subscriptions link at top of page
4- Click on Change Subscription or Billing button at bottom of page
5- Select Cancel subscription
6- Submit changes

In regards to your extra character slots issue I suggest that you try to create new characters in all the character slots available and see if this opens a new character slot for you. If you don't get the option for a new character slot then I suggest that you reply back to this petition so that we can further progress with this issue.

We appreciate your patience. If you face any in-game issues or queries, please feel free to contact us.

Thank you for playing Hellgate London and happy gaming.

Regards,
CSR Matt
The Hellgate: London team
Ping-0 Customer Service
 Customer (Sean Chappell)   11/16/2007 07:17 PM
I would like my first month's subscription refunded. I paid the $10 with the understanding that I would be given 24 as opposed to 3 character slots, and that there would be 'holiday' content to improve my play experience.

- 24 character slots will become a non-sub feature shortly, which invalidates that motive for my $10 payment.
- The 'game-play enhancing' 'holiday' content has rendered the latter half of the game unplayable due to the fires bringing my system to its knees. I do not wish to have an extention of free time, as I am no longer motivated to pay your company any money in the future.


"we don't have the provision..." = 'eat our collective dicks, sucker.'  Fuck them.


Title: Re: "Official" list of priorities and fixes
Post by: Seanzor on November 18, 2007, 12:30:06 AM
Haha.

The test server for the 0.5 patch was brought up and then down, hours later, today.  That build introduced a bug that causes anyone whose chat window displays "%" to crash immediately.

Sure, it's the test server, but still - what a great bug.

Also, there's a new bug introduced by the patch involving engineers.  When an Engi brings up their drone's equipment screen, that screen appears for all party members also.  I wonder if those party members can then loot the drone...


Title: Re: "Official" list of priorities and fixes
Post by: schild on November 18, 2007, 02:24:43 AM
Done.

http://www.f13.net/index.php?itemid=620#more