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Title: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 09:37:46 AM I tried to cancel my EQ2 account today. Well actually I'm trying to cancel it now. No luck. They are now asking for where I was born? Now, I don't remember ever filling this out. But that might be because it's been six years since I created the station account for EQ. (Or was it 8 years ago for EQ's beta?)
Either way. I know where I was born and it's not accepting it, so now I'm in the void of their phone system having it reset. Is this a new way to reduce account loss? If so, it certainly isn't having that effect on me. It's moving me from that "often incompetent and greedy but ok" to "SOE is the spawn of Satan" column. Title: Re: SOE requiring verification/call to cancel? Post by: WayAbvPar on March 10, 2006, 09:56:41 AM I think at that point I would cancel my credit card. I would rather talk to my bank than to SOE. Let them find out next month when the bank tells them to go fuck themselves. I bet they find an easy way for you to contact them then, you walking wallet!
Title: Re: SOE requiring verification/call to cancel? Post by: Signe on March 10, 2006, 10:07:33 AM I saw another pos complaining about not being able to cancel due to it asking for the answer to their secret question and they didn't remember either. Can't remember where I saw it though. They had to use the telephone to cancel and the person on the other end only asked for their last name or account name and their address... or something. Gordon and I have cancelled SOE games in the recent past and never had a problem so I guess this is a new thing.
Title: Re: SOE requiring verification/call to cancel? Post by: WayAbvPar on March 10, 2006, 10:10:50 AM Quote I saw another pos complaining about not being able to cancel Now, now- I don't think it is necessary to call poor Numtini a piece of shit just because she wants to cancel :evil: :evil: :evil: I am all full of piss and vinegar today- it is Friday and I managed to survive another week of work relatively intact. Even got a raise! Title: Re: SOE requiring verification/call to cancel? Post by: Signe on March 10, 2006, 10:12:21 AM eek! Sorry! I forgot my tea! :cry:
Title: Re: SOE requiring verification/call to cancel? Post by: WayAbvPar on March 10, 2006, 10:18:14 AM Sure...blame it on a lack of caffeine instead of a passive aggressive bash on poor Numtini!
Actually, I think a lack of caffeine beats the shit out of the Twinkie defense. It is probably still trumped by Chewbacca, however. Title: Re: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 10:20:52 AM After 20 minutes on the phone I got through to someone and got it cancelled. I also inquired about my secret question and they told me exactly the answer that I had inputted into the system before calling them. They gave me a lesson in case sensitivity, but that was the first thing I checked for.
Not at all happy. Really incredibly not happy. That's exactly the kind of "demotivator" that SOE is so good at producing. And I put the lack of coffee defense at the top. But honestly, I thought it was a Freudian thing where she saw SOE and the first thing that came to mind was POS. Title: Re: SOE requiring verification/call to cancel? Post by: sarius on March 10, 2006, 10:23:20 AM I've called a CC company and banned them from charging for my SWG account I cancelled 2 months ago. I've called back the first time they billed me after cancellation, but the second time they get the ban. Also, I might mention that you can make reverse credit entries with VISA documenting erroneous billing that continues after cancellations, just ask them.
I'm playing EQ2, but their continuing lack of CS in billing stands as a reason that I will never use a CC again with SOE. /rude station pass Title: Re: SOE requiring verification/call to cancel? Post by: Venkman on March 10, 2006, 10:31:12 AM That's odd. Just last night I finally got around to cancelling my SWG subscription, using the website, and all that needed was a click on the old 'Cancel Subscription' button.
Anamoly, or changed practices? Title: Re: SOE requiring verification/call to cancel? Post by: sarius on March 10, 2006, 10:59:03 AM That's odd. Just last night I finally got around to cancelling my SWG subscription, using the website, and all that needed was a click on the old 'Cancel Subscription' button. Anamoly, or changed practices? Wait for the next bill, then tell me it's cancelled. Title: Re: SOE requiring verification/call to cancel? Post by: Llava on March 10, 2006, 11:20:59 AM Y'know, I've never once had a problem cancelling a MMG account. It was always as simple as going to Account Options>Cancel Account>Are You Sure?
That was it. And I never got billed for it until reactivation. I've also never played a SOE game. Hearing these stories is enough to make me want to keep it that way. Title: Re: SOE requiring verification/call to cancel? Post by: vex on March 10, 2006, 11:28:55 AM Once you get pat the secret question on the EQ2 cancel then you get hit with a 27 question survey. You can't get past this until you fill it all in. I'd tell you what was in it but I just clicked answers.
Once you finish the survey your presented with a page of all these "did you try" things to do in game. At the bottom of that is the cancel button. Better than calling I guess. Title: Re: SOE requiring verification/call to cancel? Post by: Samwise on March 10, 2006, 11:29:47 AM Still better than AOL. My girlfriend had an AOL account before she moved in with me, upon which she had to cancel because I wouldn't let it in the house. Cancelling AOL apparently requires that you call them and get on the phone with a real live person who will refuse to cancel your account until they've had a chance to beg and plead for half an hour to get you to reconsider. I had to restrain myself to keep from grabbing the phone away from her and screaming threats and obscenities into it. Cockbags of the highest order, AOL.
Title: Re: SOE requiring verification/call to cancel? Post by: Mesozoic on March 10, 2006, 11:31:27 AM Once you get pat the secret question on the EQ2 cancel then you get hit with a 27 question survey. You can't get past this until you fill it all in. I'd tell you what was in it but I just clicked answers. Holy crap, thats it. Thats why SOE makes shitty games. Title: Re: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 11:32:26 AM I've never had a problem cancelling a SOE game before. Honestly, I am just on a WOW kick and those rarely last very long because I can't stand the solo grind. I like to group. But I'm just a little burned out on EQ2. I had every intention of coming back--until this. Maybe it's just an anomaly or it's set to require verification under some set of circumstances or randomly every X customers. But it's really annoying and it makes it far far less likely I'd resub on a whim.
I know that EA took Sims Online off of their web-cancellation system shortly after release and routed calls to a customer retention office that required one of my friends to get into an argument with them before they'd agree to cancel (SOE was at least easy). Horizons used the porno-biller i-bill and I seem to remember you had to call for that and even then it didn't work. I don't think anyone else has required a phone call. Title: Re: SOE requiring verification/call to cancel? Post by: Nebu on March 10, 2006, 11:52:29 AM I cancelled EQ2. They required my secret word and then proceeded to spam me with pages of crap all containing an "Are you sure you want to delete" statement. Then they assaulted me with an exit survey.
The whole thing pissed me off to the point that I may not subscribe to another SoE product. I have a feeling that's not what they're after. What's so fuckign wrong with entering an account name, a password, and hitting a cancel button? Apparently I'm wanting too much from my games again. Edit: What Vex said above... with added commentary for effect. Title: Re: SOE requiring verification/call to cancel? Post by: HaemishM on March 10, 2006, 11:56:51 AM Exit surveys are important to improving future products, provided you: 1) Listen to them, or 2) make them short enough that they don't piss the customer off.
Apparently SOE has failed on both accounts. No shock there. Title: Re: SOE requiring verification/call to cancel? Post by: WayAbvPar on March 10, 2006, 12:09:17 PM Still better than AOL. My girlfriend had an AOL account before she moved in with me, upon which she had to cancel because I wouldn't let it in the house. Cancelling AOL apparently requires that you call them and get on the phone with a real live person who will refuse to cancel your account until they've had a chance to beg and plead for half an hour to get you to reconsider. I had to restrain myself to keep from grabbing the phone away from her and screaming threats and obscenities into it. Cockbags of the highest order, AOL. I seem to remember going through something similar when I cancelled my AOL account about a million years ago. I actually had fun telling them (in great detail) how incredibly inferior their product was compared to pretty much everything out there. After I ranted for a couple of minutes, the cancellation process moved right along :-D Title: Re: SOE requiring verification/call to cancel? Post by: Riggswolfe on March 10, 2006, 12:20:00 PM Still better than AOL. My girlfriend had an AOL account before she moved in with me, upon which she had to cancel because I wouldn't let it in the house. Cancelling AOL apparently requires that you call them and get on the phone with a real live person who will refuse to cancel your account until they've had a chance to beg and plead for half an hour to get you to reconsider. I had to restrain myself to keep from grabbing the phone away from her and screaming threats and obscenities into it. Cockbags of the highest order, AOL. I seem to remember going through something similar when I cancelled my AOL account about a million years ago. I actually had fun telling them (in great detail) how incredibly inferior their product was compared to pretty much everything out there. After I ranted for a couple of minutes, the cancellation process moved right along :-D At least one of the AOL call centers is here where I live. ( I think it might be the only one.) Noone who has ever worked there has spoken kindly about the company after leaving. I knew of people who were told to quit by their doctors before they had a heart attack from the stress. Title: Re: SOE requiring verification/call to cancel? Post by: Polysorbate80 on March 10, 2006, 12:31:38 PM Shadowbane is the only game I remember getting hit up with an exit survey on cancellation; fortunately it was easily answerable with a nice short "Fuck you!"
Still, one more reason I like to pay with gamecards when I can. I never have to actually cancel, I just let them expire :) The only billing mishap I've ever had was with DAoC, and that turned out to be mis-timing on my part--I'd waited until the last day and the automated billing had already gone through. A quick email to customer service got the charge reversed, no muss no fuss. Title: Re: SOE requiring verification/call to cancel? Post by: Lt.Dan on March 10, 2006, 01:03:49 PM Yeeesh. Tough crowd. You forget your place of birth - SOE's fault. Have to click through some survey answers on a web form - SOE's fault. The SWG stuff, well yeah, SOE's fault in more ways than one, but they did touch you in a bad place too.
But still, I like the "I'm taking my bat and ball and going home" attitude. Keep that up. Title: Re: SOE requiring verification/call to cancel? Post by: schild on March 10, 2006, 01:07:37 PM I think in the SW:G thread I mentioned something about an extra layer of hell for people that bitch about customer service.
Title: Re: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 01:43:08 PM Quote You forget your place of birth - SOE's fault Not only did I not forget my place of birth, but I inputted it with the exact same punctuation and capitalization that the CSR told me was in their records. Title: Re: SOE requiring verification/call to cancel? Post by: 5150 on March 10, 2006, 01:48:07 PM I cancelled my station access ok the other day with no problems, having said that it was based on my swg sub so we're not comparing like for like
Title: Re: SOE requiring verification/call to cancel? Post by: jpark on March 10, 2006, 01:49:18 PM Quote I saw another pos complaining about not being able to cancel Now, now- I don't think it is necessary to call poor Numtini a piece of shit just because she wants to cancel :evil: :evil: :evil: I am all full of piss and vinegar today- it is Friday and I managed to survive another week of work relatively intact. Even got a raise! Gratz mate! Title: Re: SOE requiring verification/call to cancel? Post by: Signe on March 10, 2006, 02:33:24 PM I meant the letter tea. :roll:
Title: Re: SOE requiring verification/call to cancel? Post by: Llava on March 10, 2006, 02:40:21 PM Yeeesh. Tough crowd. You forget your place of birth - SOE's fault. Have to click through some survey answers on a web form - SOE's fault. The SWG stuff, well yeah, SOE's fault in more ways than one, but they did touch you in a bad place too. But still, I like the "I'm taking my bat and ball and going home" attitude. Keep that up. I remember reading about a man who hoped he'd die being mauled by a bear. He said this because he has noticed that people invariably try to find a way to blame the dead person for their own death, whether reasonable or not. He figured there was no way to blame him for being mauled by a bear. (Of course, I can think of ways.) Anyways. You reminded me of that. Sure, he FORGOT HIS BIRTHPLACE, that sounds WAY more reasonable than SOE fucking up their customer service. Title: Re: SOE requiring verification/call to cancel? Post by: Strazos on March 10, 2006, 02:50:55 PM I remember having to call EA to cancel Earth and Beyond. That was a big bag of fun.
Title: Re: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 03:36:35 PM She remembered her birthplace Milford fucking Massachusetts. Goddess knows, I have had more correspondence with their town clerk's office than I ever wanted to.
The whole thing is insane and between it and Blizzard reaffirming their commitment to GLBT guilds while SOE continues to censor them, I doubt if I'll go back. That's what's called a "demotivator" and Blizzard's triumph hasn't been in giving you any particular reason to play, but in not giving you a reason to quit in disgust. The whole thing rather irks me because I did like EQ2, I was having a good time, and I just spent money on the expansion. But I just wanted a bit of a break and was figuring I'd reup in a few weeks and save five bucks or something. Instead it might have cost SOE a customer. Title: Re: SOE requiring verification/call to cancel? Post by: Engels on March 10, 2006, 05:19:23 PM Hey Nums, can you tell me about how Sony censors GLBT guilds? Not that I'm surprised, but you and I remember that Coven guild on Morell Thule; did they get mistreated by Sony?
Btw, this is Tinnax/Aga from RA. Title: Re: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 05:56:13 PM OMG! well I know that Mystic Alliance (a GLBT guild--with a huge chapter on SWG) had their recruiting posts censored on the forums within a dozen or so posts. We ended up resorting to all sorts of idiotic euphemisms including "straight friendly" (appropriate as half the guild was straight) in order to recruit.
At the same time this was going on Spectrum Blade/Rage which is my WOW guild had reached 40k reads and had maxxed out the forum software. A lot of this was pure homophobia, but Blizzard let us give as well as we got and that's all we wanted. Around the same time, Spectrum was so large we had to start deguillding alts because there's a 400? 500 limit on players in a single guild in WOW? We always got the feeling that Blizzard "got it" where SOE didn't. It goes a lot beyond anything glbt, Blizzard seems to be far more on the gamer's mentality than SOE. Mostly it's just another way in which SOE has pissed away customers that could have been their's. EQ2 is still twice the game that WOW is. But i'm playing WOW. Says a lot. Title: Re: SOE requiring verification/call to cancel? Post by: Venkman on March 10, 2006, 06:15:55 PM Wait for the next bill, then tell me it's cancelled. I've cancelled EQ1 eight times, PS three times, SWG four times, MxO once, and EQ2 once. No hiccups ever. Not saying it can't happen this time, just that I'd be very surprised if it did. Maybe I'm just that lucky.But I sure as shit ain't going to be getting an All Access Pass either. I don't need them to mess something like up and end with charging me full subscription fees for their entire library :) Title: Re: SOE requiring verification/call to cancel? Post by: Numtini on March 10, 2006, 06:18:10 PM For whatever it's worth, this was an all access. I was hoping to shift some unplayed alts to inactive status.
Instead I get what is it 8 or 10 per sever? And I started a new 'lock. I wish they figure out server transfers tho. Title: Re: SOE requiring verification/call to cancel? Post by: Llava on March 10, 2006, 11:50:05 PM You know, I vaguely recall cancelling Horizons. I think I did have to call, but I only dealt with a recording. It was sort of irritating, but overall not too bad... and I wasn't charged again.
Though Horizons still pissed me off when they emailed me like a year later saying 'COME BACK TO HORIZONS, OMG PLAYERS CAN FLY YOU CANT DO THAT IN ANY OTHER MMG' Um. City of Heroes, who did it way better than you? Shadowbane, who did it way earlier than you? Ohhh yeah! But, you know... I digress. Making the cancellation process a total bitch isn't going to save you any customers. Just makes them less likely to come back, because they don't want to have to deal with that bullshit again. They're much more likely to decide "Fine, I just won't play again." than they are to decide "Well, I'll just have to keep my account open FOREVER." Title: Re: SOE requiring verification/call to cancel? Post by: HaemishM on March 13, 2006, 07:53:58 AM It goes a lot beyond anything glbt, Blizzard seems to be far more on the gamer's mentality than SOE. Don't you mean 'GAYMER' mentality, or some such shit? And let's face it, we all know MMOG players are masochistic bitches who will take it anyway it's given to them. Title: Re: SOE requiring verification/call to cancel? Post by: Sunbury on March 13, 2006, 08:29:49 AM Horizons didn't even have a web-based cancel option. However, you could cancel via the web on cc-bill's site (I think it was cc-bill).
Speaking of cancel, I had some Forbes investment newsletters I tried on a discount last year. I get a email notice about a week ago telling me they are auto-resubbing them for me, since I asked for that. No way no how did I ask to auto-resub these. So I hit the site (these are all e-based newsletters) and there are dozens of ways to sign up for them, add credit cards, renew, etc, but not a single way to REMOVE credit cards, or CANCEL or even turn off Auto Renew! Of course no phone numbers, and no obvious way. I finally figured out you have to fill out a web-based email form to their support to cancel. They did reply back, and I did get a notice this week that I did not renew them, so I guess it worked, but jeez, they are really playing games to get people to not cancel. Title: Re: SOE requiring verification/call to cancel? Post by: Venkman on March 13, 2006, 08:45:36 AM As an aside, this is something that's long bothered me about most forums out there on the web, regardless of topic. You can get in, but you can't get out unless you email the site admin and have them physically remove the name from the database. That probably doesn't bother most people, most of whom I imagine don't even keep track of where they've registered. But my own list is pretty freakin' long, and I'm just old skool enough to not want to have all of these "open accounts" all over the place (as in, I'm not one of those people radio ads can target when they tell ya about a billion dollars left out there in forgotten accounts... to me, that's just irresponsible record keeping).
Title: Re: SOE requiring verification/call to cancel? Post by: Jamiko on March 13, 2006, 10:17:13 AM My kids stopped playing ToonTown recently so I went to cancel it. After digging through the help section, I find out I have to call them to cancel. There is no online cancel button, only ways to increase my subscription length. Good way to make sure I won't subscribe again in the future.
Title: Re: SOE requiring verification/call to cancel? Post by: Alkiera on March 20, 2006, 10:47:50 AM Like someone else mentioned, I've canceled EQ1 countless times, SWG at least once(check my grief title), DAoC once, EQ2 twice, CoH twice, WoW once.
WoW had a short questionaire for me, but all the others were straightforward. I think SWG had a text box to put a reason in. Maybe EQ2 did as well, I don't recall. I've never had to make a phonecall to cancel an MMO sub. Alkiera Title: Re: SOE requiring verification/call to cancel? Post by: Venkman on March 20, 2006, 10:51:58 AM EQ2 has about 10 questions it asks, all multiple choice. It follows with a page that shows you answers to some of those issues you may or may not have noted. It's contextual I believe, pretty well done, complete with a "oh, wait, nm" button. But then cancellation is just another button click away.
Title: Re: SOE requiring verification/call to cancel? Post by: Kenrick on March 21, 2006, 05:44:46 AM I'm sure some of you saw my "re-activating" thread in the EQ2 subforum... Anyway, I didn't really technically re-activate... I attempted to log into the game without doing any sort of account maintenence or re-activation, and sure it enough it let me (I later discovered that it's part of a 1-week free re-try program of some sort). Now, I remembered rather quickly the various reasons why I hated this game, so I uninstalled it. But then I got to thinking... are they going to bill me when this "free week" is over, even though I didn't ever actually authorize my account to be re-activated?
Here's what my account screen currently looks like. I'm hoping someone here can decipher it and help ease my mind a bit: Quote Your Account Owning Station Account: ********* Subscription Name: EverQuest II Subscription Period: 1-month Station Players EverQuest II: Station Players Advanced Guild Tools Screenshot and Image Storage EverQuest II: Station Players Dynamic Item Database EverQuest II Advanced Character Profiles Enabled Features Auctions Beta Access EQ2 Consumable Item: Talking Statues Account Status: Non-Recurring Billing Method or Cancelled* Orig. Purchase Date: November 11, 2004 Account Open Until: March 23, 2006 Next Billing Date: March 23, 2006 Next Subscription Plan: EverQuest II Subscription, 1-month NOTE: Your account is Non-Recurring Billing Method or Cancelled due to one of the following reasons: -You have chosen to gain access to your 30-Day subscription included with purchase without choosing a billing option. -You have chosen to cancel your account. This means that you will no longer have access to your account after the end of your most recent subscription cycle. To re-subscribe to a cancelled account, you will need to log in as you once did and choose your billing method and subscription service via Account creation. -You have activated your account using a non-recurring billing method (for example, you may have used an official Game Card). Don't let your game be interrupted once your trial period expires. Grab yourself a Game Card at the Station Store, or take advantage of one of our other billing methods by using a Credit Card or Global Collect. The part that concerns me is the "Next Billing Date" bit. I'm hoping that it's just a poor choice of wording on their part, and that my "trial" will just end on that date and nothing more will come of it. Title: Re: SOE requiring verification/call to cancel? Post by: Roac on March 21, 2006, 06:13:24 AM Several companies will start charging you after the free trial period is up. No idea if SOE does, but it wouldn't surprise me. If you don't want to pay, and have already installed it, I'd log in and make sure the cancel button was hit a few times. Either way, if the website says you're going to get billed in 2 more days, expect to get billed in 2 more days.
Title: Re: SOE requiring verification/call to cancel? Post by: Kenrick on March 21, 2006, 06:16:03 AM If you don't want to pay, and have already installed it, I'd log in and make sure the cancel button was hit a few times. That's the problem. There's no cancel button. Anywhere. Title: Re: SOE requiring verification/call to cancel? Post by: Signe on March 21, 2006, 06:33:00 AM If you don't want to pay, and have already installed it, I'd log in and make sure the cancel button was hit a few times. That's the problem. There's no cancel button. Anywhere. First find this: (http://www.station.sony.com/common/global_nav/images/gn2/gn2_btn_account_on.gif) Press this one: (https://secure.station.sony.com/eq2/accounts/station/images/en/BtnViewEdit.gif) Then you finish with a flourish: (https://www.paypal.com/en_US/i/btn/cancel_subscribe_gen_3.gif) Title: Re: SOE requiring verification/call to cancel? Post by: Miasma on March 21, 2006, 06:37:31 AM Those two lines about next billing date and next subscription plan(monthly) are kind of odd too, it almost looks like they do intend to switch you to the monthly. I have had to re-enter my address and credit card information each time I resubscribed, unless you had to do that again I doubt they will bill you but I'm afraid you will have to call them to make sure. They have maliciously purchased the most awful "on hold" music available in the hopes that you will hang up before ever speaking to someone.
Title: Re: SOE requiring verification/call to cancel? Post by: Kenrick on March 21, 2006, 06:53:17 AM If you don't want to pay, and have already installed it, I'd log in and make sure the cancel button was hit a few times. That's the problem. There's no cancel button. Anywhere. First find this: (http://www.station.sony.com/common/global_nav/images/gn2/gn2_btn_account_on.gif) Press this one: (https://secure.station.sony.com/eq2/accounts/station/images/en/BtnViewEdit.gif) Then you finish with a flourish: (https://www.paypal.com/en_US/i/btn/cancel_subscribe_gen_3.gif) Though I may be mildly retarded, I am not blind. That third button is not there for me. Title: Re: SOE requiring verification/call to cancel? Post by: Signe on March 21, 2006, 07:33:45 AM I guess you can never cancel, then. :?
Title: Re: SOE requiring verification/call to cancel? Post by: Kenrick on March 21, 2006, 07:34:28 AM I guess you can never cancel, then. :? Either that, or they're going to bill me on the 23rd and then that button will magically appear. Title: Re: SOE requiring verification/call to cancel? Post by: HaemishM on March 21, 2006, 08:00:48 AM I guess you can never cancel, then. :? Either that, or they're going to bill me on the 23rd and then that button will magically appear. You don't get something for nothing. Title: Re: SOE requiring verification/call to cancel? Post by: Kenrick on March 21, 2006, 08:08:02 AM I guess you can never cancel, then. :? Either that, or they're going to bill me on the 23rd and then that button will magically appear. You don't get something for nothing. True. And in some cases, you get nothing for something. Title: Re: SOE requiring verification/call to cancel? Post by: tazelbain on March 21, 2006, 10:32:52 AM The Dude abides.
Title: Re: SOE requiring verification/call to cancel? Post by: sinij on March 21, 2006, 11:33:31 AM Shadowbane is the only game I remember getting hit up with an exit survey on cancellation; fortunately it was easily answerable with a nice short "Fuck you!" They keep all your comments on file tied to your account, I have about 5-6 of those on my account. Makes good read afterwards, so I try to be descriptive and explain in detail who, how and for how long every time I quit SB. Title: Re: SOE requiring verification/call to cancel? Post by: Alkiera on March 22, 2006, 08:42:34 PM You folks are odd.
Say what you want about SOE's MMO devs, designers, money-persons, suits, etc... I've never had a problem with their account management site. Never. Well, okay, it was a bit slow on the first day SWG was live, because they had a switch die on them or something, and it was the day of release. That one minor issue aside... It's been flawless. I've never been overcharged, charged after I've canceled, had it fail to cancel, been forced to call or jump thru major hoops, exposed to tearful orcs sad about my leaving, none of that. They do a brief questionaire about why you're leaving. Period. And the reason you can't click the cancel button is THERE'S NOTHING TO CANCEL, YOU'RE NOT SUBBED TO THE GAME, EINSTEIN! The next billing date is when you when your trial period would run out, and when you would be billed, were you to actually, ya know, SUBSCRIBE. Alkiera Title: Re: SOE requiring verification/call to cancel? Post by: Reg on March 23, 2006, 03:48:02 AM Quote The part that concerns me is the "Next Billing Date" bit. I'm hoping that it's just a poor choice of wording on their part, and that my "trial" will just end on that date and nothing more will come of it. It talks about your billing being "non-recurring" and even warns you that when your current billing cycle expires you will lose access to the game. I think that the "Next Billing Date" field is just their way of telling you when your subscription runs out. ie. when your next bill would be due should you choose to extend the subscription. Title: Re: SOE requiring verification/call to cancel? Post by: Sky on March 24, 2006, 09:04:48 AM Easy as pie to cancel. I just dropped my Station Pass for the time being while I obsess over Oblivion. No secret question, no phone call, and I'm happy to fill out exit polls. I'm actually nice because I was having fun with all the SOE games I was playing. I was surprised about it, too.
Title: Re: SOE requiring verification/call to cancel? Post by: Stormwaltz on March 24, 2006, 09:17:38 AM I found both CoH and EVE Online very easy and straightforward to quit. And both had exit surveys.
OTOH, back when my wife was subscribed to AC1 (in the MS years), she had to cancel her credit card to get them to stop billing her. Title: Re: SOE requiring verification/call to cancel? Post by: Roac on March 24, 2006, 09:19:58 AM I found both CoH and EVE Online very easy and straightforward to quit. And both had exit surveys. OTOH, back when my wife was subscribed to AC1 (in the MS years), she had to cancel her credit card to get them to stop billing her. Really? Her CC company wouldn't work with her by designating the company as sending unauthorized charges to her account? Unless she didn't care about the card, in which case her way would be easier. Title: Re: SOE requiring verification/call to cancel? Post by: Kenrick on March 24, 2006, 05:05:03 PM Quote Your Account Owning Station Account: ******** Subscription Name: EverQuest II Subscription Period: 1-month Enabled Features Auctions Beta Access EQ2 Consumable Item: Talking Statues Account Status: Closed Orig. Purchase Date: November 11, 2004 Account Open Until: March 23, 2006 :hello_kitty_2: |