Title: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 05:33:12 AM http://penny-arcade.com/2011/12/26/just-wow1
So yeah, I'll repost that link since the site's getting hammered right now from the news. The tl;dr version is this: Some fancy controller company charged all preorders in full upfront for controllers they still haven't shipped. When a customer emailed them about it and filed a complaint, the company gave the customer the verbal finger. Customer became agitated (obviously) and sent a verbal finger back at the company, along with CCing the conversation to PA, Kotaku, IGN and a couple other PR places. Company fired back with a stronger verbal finger, along with saying that all the people he CC'ed are on the company's side. Now, all the PR/news/bloggers that were CC'ed are disavowing the company's claims, which is resulting in the company going full retard and verbal fingering PA, Kotaku, IGN and others...that their controllers are SO AWESOME :awesome_for_real: :drill: that they need no PR to help sell them. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 05:37:45 AM Scott Lowe from IGN says (https://twitter.com/#!/ScottLowe/status/151595644182740992) Paul Christoforo/Ocean Marketing doesn't have IGN's support and that he was "completely unprofessional" when they worked together. (https://twitter.com/#!/ScottLowe/status/151594656700973056)
Kevin Kelly from G4 says he and G4 are with Lowe. (https://twitter.com/#!/kevinkelly/status/151596508565872640) Kotaku has a post about this. (http://kotaku.com/5871235/controller-company-berates-customers-penny-arcade-bring-popcorn) Ocean Marketing has responded to Lowe by calling him a douchebag. (https://twitter.com/#!/OceanMarketting/status/151631870109548544) He doesn't have the support of Kotaku's editor-in-chief either. (https://twitter.com/#!/crecenteb/status/151635330221621248) Also, in hindsight, I'm wondering if this should be moved to the Gaming forum? Anyways... :popcorn: Title: Re: Customer Service Wars: Ep 573: Controllers Post by: RhyssaFireheart on December 27, 2011, 05:53:44 AM I'm not sure the popcorn machine will be able to keep up!
:popcorn: The sheer unprofessionalness is just boggling. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: apocrypha on December 27, 2011, 06:08:55 AM Oh that's hilarious.
But also kinda tragic. I mean this Paul Christoforo guy clearly has some issues, no idea what the word "professionalism" means and probably no idea how to spell it. And chances are his amateurishness and personality problems have just sunk that company. I feel sorry for anyone employed by him since they've probably just lost their jobs. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Selby on December 27, 2011, 06:14:36 AM The sheer unprofessionalness is just boggling. In my experience in other realms, this is just a small sampling of how horrible some customer service can be. I do enjoy good internet drama though!Title: Re: Customer Service Wars: Ep 573: Controllers Post by: IainC on December 27, 2011, 06:28:24 AM Oh that's hilarious. I'll give you dollars to donuts that he doesn't have anyone working for him, he's likely a one man PR agency like the lass who was monumentally bad at representing Serek Dmart last year. Everything coming out of his PR firm has his name on it including the misspelt Twitter channel.But also kinda tragic. I mean this Paul Christoforo guy clearly has some issues, no idea what the word "professionalism" means and probably no idea how to spell it. And chances are his amateurishness and personality problems have just sunk that company. I feel sorry for anyone employed by him since they've probably just lost their jobs. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 06:42:58 AM In typical fashion, the product in question is now getting review/1-star bombed on Amazon. (http://www.amazon.com/gp/product/B005CMZJL6)
Also, Endgadget is throwing their hat into the ring on the side of the customer. (https://twitter.com/#!/engadget/status/151673881671905281) And Minecraft's Notch makes a comment. (https://twitter.com/#!/notch/status/151664253890330626) On march the memes! (http://qkme.me/35l3o7?id=190781143) Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 07:30:25 AM Start placing your bets on how quickly his Facebook page gets wrecked :grin: https://www.facebook.com/PaulChristoforo
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: kildorn on December 27, 2011, 07:35:04 AM Well he understands SEO pretty well. I mean, he's pretty much skyrocketing up the search order.
Sadly, I don't think he actually knows what PR is. Or that he should take like half a second before emailing people and think "does this look like something you'd hear from a press rep, or something spewed over XBL?" Title: Re: Customer Service Wars: Ep 573: Controllers Post by: 01101010 on December 27, 2011, 07:41:35 AM There is biting the hand that feeds you and then there is killing it completely. :uhrr:
Unleash the Kraken! Title: Re: Customer Service Wars: Ep 573: Controllers Post by: angry.bob on December 27, 2011, 08:06:19 AM Start placing your bets on how quickly his Facebook page gets wrecked :grin: https://www.facebook.com/PaulChristoforo It's down as of this second, so in less an 3 hours... Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 08:11:44 AM Start placing your bets on how quickly his Facebook page gets wrecked :grin: https://www.facebook.com/PaulChristoforo It's down as of this second, so in less an 3 hours... Still working for me. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: schild on December 27, 2011, 09:36:57 AM Gaming Industry and people with no social skills.
I hate to say it, but this is par for the course. Absolutely par. This dude has no business speaking publically in this capacity and he did. Take nearly any engineer from almost any company and you'll quickly get the same results. Hell, most executives will wind up being this stupid in a situation where they think they're bulletproof. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: IainC on December 27, 2011, 09:42:54 AM Rule one of PR/CM/what the fuckever:
Whatever you write will become public even (especially!) if you didn't intend for it to be so. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Hawkbit on December 27, 2011, 09:54:02 AM Too bad. I had thought of buying one of these just to check out. Not that I'm pro or anything, but the idea looked really neat. I won't buy from people that can't respect a customer though.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Montague on December 27, 2011, 10:49:29 AM The dude changed his twitter from @OceanMarketting (sic) to @OceanStratagy (double sic), and his FB pic just screams douchebag. You can't make this shit up... :ye_gods:
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: waffel on December 27, 2011, 11:48:21 AM (http://i.imgur.com/gZruI.jpg)
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Yegolev on December 27, 2011, 11:56:27 AM I suppose I can be happy that 38 is when someone gets to be an authority on things.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 11:58:26 AM (http://i.imgur.com/XpTJo.jpg)
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Ironwood on December 27, 2011, 01:33:28 PM :grin:
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: RhyssaFireheart on December 27, 2011, 01:42:13 PM Read somewhere on another site that someone figured out that about 83% of his site was plagiarized from other sites. No link was given and nothing about how they came up with that percentage, but that is pretty funny if it's true.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Segoris on December 27, 2011, 02:25:52 PM Here is the link for 83% figure (http://www.copyscape.com/view.php?o=82948&u=http%3A%2F%2Fwww.rubikzcube.com%2Fservices&t=1324998212&s=http%3A%2F%2Foceanmarketinginc.com%2Fservices.php&w=121&i=2&r=7) that was posted in the PA thread.
ThinkGeek is now "looking into" this situation, according to their twitter, as they were going to be one of the distributors Worst part - the dbag of a PR representative is a 3rd party as supposedly the creator is in the works of making a statement regarding this situation and attempting to clean up this mess. The original intent of the controller was for helping one of his students with their disability or something according to a PA poster (http://forums.penny-arcade.com/discussion/comment/21625947#Comment_21625947) who knows the creator. Normally, if someone says they know someone else on the internet I wouldn't believe it at all, but this seems kind of legit with a link to a Miami CBS station story about the creator and his student. Hopefully it still goes well for the creator if that part is true Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 03:20:08 PM Even GEICO (http://i.imgur.com/r5RCE.png) is keeping up with current trends :awesome_for_real: :awesome_for_real: :awesome_for_real: :drill: :drill: :drill:
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Segoris on December 27, 2011, 04:02:58 PM Even GEICO (http://i.imgur.com/r5RCE.png) is keeping up with current trends :awesome_for_real: :awesome_for_real: :awesome_for_real: :drill: :drill: :drill: :awesome_for_real: Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 27, 2011, 04:15:07 PM And at the end of the day, the Internet wins. As if there was any doubt. :awesome_for_real:
http://penny-arcade.com/2011/12/26/an-update1 Title: Re: Customer Service Wars: Ep 573: Controllers Post by: MahrinSkel on December 27, 2011, 04:40:36 PM Note to self: No matter what, don't fuck with PA.
--Dave Title: Re: Customer Service Wars: Ep 573: Controllers Post by: waffel on December 27, 2011, 04:54:21 PM aaand it looks like they're done for:
(http://i.imgur.com/axYAm.png) Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Yegolev on December 27, 2011, 04:58:21 PM Interestingly, this entire thing has significantly expanded my personal awareness of the Avenger controller. I think I will read up to see if I want one.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Abagadro on December 27, 2011, 05:53:07 PM Wouldn't so sure as the guy has been known to use spoof emails, including an avengercontroller.com one:
http://kotaku.com/5871400/cut-paul-oceanmarketting-christoforo-a-breakhe-probably-just-has-roid-rage Considering there are at least 5 grammatical/punctuation errors in that thing it could still be him. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Paelos on December 27, 2011, 08:26:38 PM These kinds of stories warm my heart :grin:
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: bhodi on December 27, 2011, 08:45:10 PM This guy is all in:
Quote from: Twitter:oceanstretagy yeah keep shitting on me kids, remember I have your CC info from orders. Let's see how tough you are after some nigerians get em. #War Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Trippy on December 27, 2011, 08:47:03 PM That's supposedly a fake account.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: bhodi on December 27, 2011, 09:17:31 PM Ah, you're right. One letter off.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Fabricated on December 28, 2011, 05:18:03 AM Hi people, this is basic business acumen speaking: research the fuck out of anyone you hire.
This guy is either a smooth-as-shit talker in person or this is some friend-of-a-friend reference thing that got this presumably one-man PR firm hired to represent a company that even does a tiny amount of business with established websites. How did this guy even pass the sniff-test when he approached the Avenger people? Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Lakov_Sanite on December 28, 2011, 08:59:22 AM How did this guy even pass the sniff-test when he approached the Avenger people? He knew the mayor. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Mrbloodworth on December 28, 2011, 09:00:53 AM I don't care about any of this.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: rattran on December 28, 2011, 09:56:58 AM Then why did you post? :uhrr:
I think this is not atypical for small businesses, there's just a much larger platform for complaints now. Was it spring or last year when the guy was gloating about bad reviews because it upped his google placement? Which backfired once the internets got hold of it. If nothing else, it provides a fresh meme to grind into the dirt, until it's as unfunny as every other meme. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Mrbloodworth on December 28, 2011, 10:23:32 AM Because its all over the internet like its a new occurrence.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Teleku on December 28, 2011, 11:30:20 AM (http://art.penny-arcade.com/photos/i-G4Zgvkg/0/L/i-G4Zgvkg-XL.jpg)
/oblig Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Segoris on December 28, 2011, 01:14:31 PM I can't look away from this, I tried and went to MSNBC but even they had an interview with him (http://ingame.msnbc.msn.com/_news/2011/12/28/9770514-chastened-gaming-rep-responds-to-internet-infamy). It's mostly the Paul guy blowing more smoke and being sorry he got caught, my favorite part:
Quote Regarding the litany of names Christoforo's e-mail called up as potential supporters — a list that included everyone from Epic Games' Cliff Bleszinski to the mayor of Boston — he said the tactic was meant to "impress, not to threaten" and didn't come through correctly because "you can't see tone of voice in email." "I don't know the mayor of Boston," he admitted. "That was taken totally out of context, I was just joking around. I am from Boston, though, and I know a lot of people who own clubs. I know some influential people, like the guy who runs the door at the convention center So doormen are influential now? Awesome, I know influential people at a number of bars. Be impressed with me people of the internet....be impressed! Title: Re: Customer Service Wars: Ep 573: Controllers Post by: IainC on December 28, 2011, 01:24:46 PM Quote "I don't know the mayor of Boston," he admitted. "That was taken totally out of context, I was just joking around. That word, I do not think it means what you think it means. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: NiX on December 28, 2011, 01:25:17 PM Hi people, this is basic business acumen speaking: research the fuck out of anyone you hire. This guy is either a smooth-as-shit talker in person or this is some friend-of-a-friend reference thing that got this presumably one-man PR firm hired to represent a company that even does a tiny amount of business with established websites. How did this guy even pass the sniff-test when he approached the Avenger people? It's the latter apparently. There's an article somewhere where the companies ex-PR firm, that cut ties because of Paul, talks about how he got in and how they warned the company about his destructive behaviour. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 28, 2011, 01:41:11 PM I can't look away from this, I tried and went to MSNBC but even they had an interview with him (http://ingame.msnbc.msn.com/_news/2011/12/28/9770514-chastened-gaming-rep-responds-to-internet-infamy). It's mostly the Paul guy blowing more smoke and being sorry he got caught, my favorite part: Quote Regarding the litany of names Christoforo's e-mail called up as potential supporters — a list that included everyone from Epic Games' Cliff Bleszinski to the mayor of Boston — he said the tactic was meant to "impress, not to threaten" and didn't come through correctly because "you can't see tone of voice in email." "I don't know the mayor of Boston," he admitted. "That was taken totally out of context, I was just joking around. I am from Boston, though, and I know a lot of people who own clubs. I know some influential people, like the guy who runs the door at the convention center So doormen are influential now? Awesome, I know influential people at a number of bars. Be impressed with me people of the internet....be impressed! I'll shamelessly rip the top comment from Kotaku's mirror on the MSNBC article: Quote "If I had known, I would have treated the situation a little better." Really? Is that supposed to be an apology? So you only act like a dick to people you don't think are important. Great policy, asshole. The fact that he proceeds to even talk about Mike being "unprofessional" is laughable. It's disgusting that this man still has any semblance of a job in this industry. Fuck you, good sir. -- The only valid point is that his wife and child should not be involved. That's the unfortunate reality of pissing off the internet. The anonymous douches who will take it too far. This guy is enough of an asshole himself. Focus on him, leave his family out of it. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Paelos on December 28, 2011, 02:05:17 PM This guy drew down the wrath of the unwashed internet. Normally I don't laugh at others misfortunes, but this guy just makes me chuckle. Not only is he just sad because he got caught, but I have no doubt that the moment the heat is off, he'd treat people exactly the same way.
People like this don't learn. They just need to be marginalized to the point of obscurity. EDIT: This quote gets me, ""At the end of the day, I'm a human being, and it feels like the entire world was bullying me," he said. "I want people to like me, I don't want people to think I'm a bad person. ... I made a mistake. ... I hope I can make something positive out of it." Really, chief? So when it happens to you, you're a human being. But when you lord your power over the anonymous emailer on the other end, he's a fucking child who needs to STFU and sit in the corner with his stupid hat on and no money? Title: Re: Customer Service Wars: Ep 573: Controllers Post by: bhodi on December 28, 2011, 06:52:35 PM Quote from: IrvingWashington posted Apparently I am now an Investigative Journalist or something. I just got off the phone with Paul, and he had some vaguely interesting stuff to tell me about his relationship with David. Firstly, they met in January this year, at CES, and they have worked on various things (such as Afternoon Artists, which they incorporated around August 2011), so the story that Paul was hired by David without him having any idea of his competence seems pretty unlikely. He also said: * The kid with the disability was the inspiration for the controller, according to David * His friendship with David is "on the rocks right now but we are friends" * He wasn't hired by David to deal with the marketing for the controller as much as he was "helping him in a limited capacity taking those customer service calls." * He has no idea about the Amazon reviews - what they were or who wrote them. "I don't know what he does day-to-day - I'm in California and he's in Miami." He really has no idea how badly he fucked up here, either. He's got interviews for Spike TV and Forbes lined up, and he's going to tell them the same stuff he told MSNBC, and that he told me - he had a bad day, and he figured that Penny Arcade/PAX wasn't really a big deal, so he felt justified in telling this guy to go fuck himself. Right now he says he is in damage control mode - I made sure he'd got his girlfriend to set her facebook account to private for the time being - but he really doesn't understand why anybody thinks he's an idiot, and as long as that remains the case he's going to continue hurting himself. In a similar vein he was obviously upset that his criminal record had been posted but seemingly more concerned with it being posted than having people know what he had done: "people are vicious, they'll use anything to make you look evil." I asked him how he felt about David and the other guys distancing themselves from him, and making him seem like he was just a bad hire. He said that he doesn't exactly feel like he's been hung out to dry, and that he is hopeful that the press release that is going to be put out ("they're going to put out a press release soon; I just got off the phone with them") will put him in a more positive light. I would imagine that, given how David Kotkin has played it so far, he is completely hanging Paul out to dry, but I guess we'll see, if that press release ever surfaces. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: ghost on December 28, 2011, 07:02:14 PM Quote "I don't know the mayor of Boston," he admitted. "That was taken totally out of context, I was just joking around. That word, I do not think it means what you think it means. Haha. He uses it more appropriately than a lot of politicians that get caught saying stupid shit. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: waffel on December 30, 2011, 10:13:07 AM :uhrr:
http://www.escapistmagazine.com/news/view/114994-Ocean-Marketing-Attempts-To-Extort-Former-Client Quote Moisés Chiullan has had a busy day. Since he took over handling N-Control's PR after Roid Rage Nightmare Paul Christoforo, Chiullan has done a pretty masterful job of damage control. He's managed to very publicly disown and denounce Christoforo (going so far as to say that there "isn't a bus big enough for me to throw Paul Christoforo under) and has personally taken to Twitter to answer people's questions about the situation. Tonight, though, Chiullan set up a Reddit AMA to directly respond to all the questions and revealed that his predecessor isn't done making life difficult for N-Control: It turns out the man is trying to extort some serious cash from them Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Yegolev on December 30, 2011, 10:22:47 AM Quote from: Escapist Just when you thought the story couldn't about Paul Christoforo couldn't get any more ridiculous, Indeed, Escapist. (http://dl.dropbox.com/u/85916/monoclesmile.jpg) Title: Re: Customer Service Wars: Ep 573: Controllers Post by: luckton on December 30, 2011, 01:00:21 PM Apparently this guy didn't get pants enough the first time. Hell hath no fury like an Internet scorned.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: waffel on December 30, 2011, 09:25:53 PM Wait, is extortion a crime?! Sorry!
(http://i.imgur.com/dASy0.jpg) Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Segoris on December 31, 2011, 03:52:39 AM Obviously they just asked for their passwords back when dickbag was having another bad day
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Azazel on December 31, 2011, 08:07:30 AM Late to the party again.. I just found this thread an hour or so ago.. but this wonderful fellow apparently has a history of fine customer service preceding his interactions with "Dave"...
http://www.notgoodenough.org/viewtopic.php?p=329158 Title: Re: Customer Service Wars: Ep 573: Controllers Post by: HaemishM on January 04, 2012, 09:19:41 AM Wow, that was a fun read. Internet Douchebags love to nail them some bigger Internet Douchebags.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Samwise on January 05, 2012, 01:49:45 AM There's always a bigger douchebag.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Lakov_Sanite on January 05, 2012, 07:36:14 AM There's always a bigger douchebag. So, I'm in love with an avatar. Title: Re: Customer Service Wars: Ep 573: Controllers Post by: Merusk on January 05, 2012, 10:03:52 AM She's cute but I always have had a thing for his 5-gold-rings gal.
Title: Re: Customer Service Wars: Ep 573: Controllers Post by: bhodi on January 06, 2012, 08:32:04 AM I like the two calling birds.
|