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Title: Exit survey Post by: Nebu on November 12, 2008, 03:08:46 PM I just received an exit survey from EA Mythic by email with the following questions. Thought you'd like to see what information they are gathering.
Quote Why did you decide to stop playing Warhammer Online: Age of Reckoning? Please select all that apply. __ Too many bugs __ Too few other players online __ Problems with customer service __ My friends stopped playing Warhammer Online __ Performance problems on my PC __ Rewards and loot weren’t gratifying enough __ Stopped playing MMO’s __ Took too long to level __ Started playing or went back to another massively multiplayer online game __ Not enough time to play __ Did not enjoy Player vs. Player (PvP) /Realm vs. Realm (RvR) __ The game is not fun __ The monthly subscription fee / not worth it __ None of the above You mentioned that you didn’t find Warhammer Online to be a fun play experience. What aspect of Warhammer Online did you LEAST enjoy? Please select one response only. __ Tome of Knowledge __ Crafting __ Realm versus realm and PvP experiences __ Overarching story __ Public Quests __ Careers __ Quests __ Other How would you describe your general play style in MMORPGs? Please select one response only. __ Primarily a solo PvE player – quests, monsters and story __ Primarily a PvP/RvR player – battlegrounds, player killing __ Enjoy both PvE and PvP/RvR You mentioned that you experienced performance problems on your PC while playing Warhammer Online. How would you best characterize these problems? Please select all that apply. __ Low frame rate __ Crashes __ Graphical problems __ Audio Problems __ “Hitchy” and erratic frame rate __ Long load and exit times __ Other – Please specify You mentioned that you started playing or went back to another massively multiplayer online game. What game did you start playing or go back to? Please select all that apply. __ Pick your generic MMO here What makes that game experience better/different than Warhammer? Please be as specific as possible. Comments: (I wrote: Level 1-20 was wonderful. Fun and balanced fights, rapid advancement, and fast queue times. After level 20 the crushign grind and the ambiguity of RvR objectives killed the game for me. ) When you played Warhammer Online, how did you primarily play? Please select one response only. __ Solo __ Solo RvR __ Public Quests with an informal group __ Public quests with a group you joined __ Joined and played in a Guild __ Scenario RvR __ Joined a warband to crush my enemies On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? Please select one response only. 1 - Would Not Consider 2 - Might Not Consider 3 - Undecided 4 - Might Consider 5 - Would Consider What additional features/changes to Warhammer Online: Age of Reckoning would influence you most to logging back in? Please select one response only. __ Better items and character customization __ Better zones, creatures and quests __ More spells and combat animations __ More player races, armies and careers __ Additional RvR systems and options __ Nothing can be added or changed that would influence me to log back in What was the main reason you started playing Warhammer Online? Please select one response only. __ I am a fan of Warhammer __ I try every new MMO __ My friends recommended the game __ Read a good review __ I am a fan of Dark Age of Camelot __ Other – Please specify What did you like most about the game? Select up to 3. Please select up to 3. __ Items and Loot __ Socializing with other players in the game __ Realm vs. Realm __ Questing __ Building and customizing my character __ Crafting __ Assisting other characters __ Exploring __ Playing with friends __ Being immersed in the Warhammer universe __ Other – Please specify Were you already playing MMO’s before Warhammer Online: Age of Reckoning? Please select one response only. __ No, this is the first time I have ever played a massively multiplayer online game __ Yes, I have played other massively multiplayer online games before Warhammer that required a subscription __ Yes, I have played other massively multiplayer online games before Warhammer that did NOT require a subscription How many other MMO’s did you subscribe to while playing Warhammer Online? Please select one response only. __ 0 __ 1 __ 2 __ 3 or more Have you ever subscribed to any of the following MMO games? Please select all that apply. __ Insert all MMO names in a list here Please indicate which of the following you would consider as your first, second and third gaming platforms. Please select one response for each ranking. List of platforms... How many hours a week do you typically spend playing games (PC, Console, Handheld, etc.)? Please select one response only. __ Less than 3 hours/week __ Between 3-5 hours/week __ Between 6-9 hours/week __ More than 10 hours/week __ I am not sure How old are you? Please select one response only. ___ Age ranges... What is your Gender? Please select one response only. ___ You get the picture... Title: Re: Exit survey Post by: schild on November 12, 2008, 03:24:19 PM FUN
Why did you decide to stop playing Warhammer Online: Age of Reckoning? Please select all that apply. _x_ Too many bugs _x_ Too few other players online __ Problems with customer service __ My friends stopped playing Warhammer Online __ Performance problems on my PC _x_ Rewards and loot weren’t gratifying enough __ Stopped playing MMO’s _x_ Took too long to level __ Started playing or went back to another massively multiplayer online game __ Not enough time to play __ Did not enjoy Player vs. Player (PvP) /Realm vs. Realm (RvR) _x_ The game is not fun _x_ The monthly subscription fee / not worth it __ None of the above You mentioned that you didn’t find Warhammer Online to be a fun play experience. What aspect of Warhammer Online did you LEAST enjoy? Please select one response only. __ Tome of Knowledge __ Crafting __ Realm versus realm and PvP experiences __ Overarching story __ Public Quests __ Careers _x_ Quests _x_ Other - Anything involving PvE How would you describe your general play style in MMORPGs? Please select one response only. __ Primarily a solo PvE player – quests, monsters and story __ Primarily a PvP/RvR player – battlegrounds, player killing _x_ Enjoy both PvE and PvP/RvR When you played Warhammer Online, how did you primarily play? Please select one response only. __ Solo __ Solo RvR __ Public Quests with an informal group __ Public quests with a group you joined _x_ Joined and played in a Guild __ Scenario RvR __ Joined a warband to crush my enemies On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? Please select one response only. 1 - Would Not Consider 2 - Might Not Consider 3 - Undecided 4 - Might Consider 5 - Would Consider What additional features/changes to Warhammer Online: Age of Reckoning would influence you most to logging back in? Please select one response only. __ Better items and character customization __ Better zones, creatures and quests __ More spells and combat animations __ More player races, armies and careers __ Additional RvR systems and options _x_ Nothing can be added or changed that would influence me to log back in Comments: Holy shit. This section misses the fucking point. "Additional RvR systems and options" is like, wow. Just wow. WOW. What was the main reason you started playing Warhammer Online? Please select one response only. _x_ I am a fan of Warhammer _x_ I try every new MMO __ My friends recommended the game __ Read a good review __ I am a fan of Dark Age of Camelot __ Other – Please specify What did you like most about the game? Select up to 3. Please select up to 3. __ Items and Loot __ Socializing with other players in the game _x_ Realm vs. Realm __ Questing __ Building and customizing my character __ Crafting __ Assisting other characters __ Exploring __ Playing with friends __ Being immersed in the Warhammer universe __ Other – Please specify Comments: What a piss poor section. They don't even know what people are supposed to like about their game. I can "play with friends" in nearly any game. Missing the point in this survey. Heh, scenarios aren't even an option. They don't want feedback in this survey, they want validation. Title: Re: Exit survey Post by: Sparky on November 12, 2008, 03:28:47 PM Where's "Not Starwarsy enough"?
And why didn't they send me one. Title: Re: Exit survey Post by: Sjofn on November 12, 2008, 03:30:36 PM Yeah, the "what could we add?" part is sort of disturbing, because what they really need to do is make all the shit already there work better.
Title: Re: Exit survey Post by: Soln on November 12, 2008, 03:39:32 PM they should get the guy who wrote the exit survey to balance the game. Good stuff.
Title: Re: Exit survey Post by: Fordel on November 12, 2008, 03:47:35 PM Quote They don't want feedback in this survey, they want validation. Pretty much this. Mythic hasn't given a shit about doing the correct things to fix a game, they just want to be "Right". It's like they are re-living their DaoC time, but at an accelerated pace this go around. :awesome_for_real: Title: Re: Exit survey Post by: BitWarrior on November 12, 2008, 03:50:38 PM I'm really surprised they did not include just a textarea to allow people to write down, in detail, what lead them to want to quit. Having been the administrator of a number of surveys just like this, that's where some of the more interesting tidbits come from when going over the numbers.
Title: Re: Exit survey Post by: Nebu on November 12, 2008, 03:54:04 PM I'm really surprised they did not include just a textarea to allow people to write down, in detail, what lead them to want to quit. Having been the administrator of a number of surveys just like this, that's where some of the more interesting tidbits come from when going over the numbers. They did. There was a comment box after this question: Quote What makes that game experience better/different than Warhammer? Please be as specific as possible. Though the wording of the question is terrible. I wanted you all to see this as they don't seem to be asking questions with any sort of "fix" in mind. It's just standard demographic BS with a little validation (as noted above) thrown in. Title: Re: Exit survey Post by: Arthur_Parker on November 12, 2008, 04:01:42 PM On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? Please select one response only. 1 - Would Not Consider 2 - Might Not Consider 3 - Undecided 4 - Might Consider 5 - Would Consider There's an old comment from Jessica Mulligan here (http://terranova.blogs.com/terra_nova/2005/01/mmogs_and_mulli.html#c3440143) about this. Quote from: Jessica Mulligan Recovering players: Actually, Ola, Dave is right; experience has shown us that once a player unsubs and leaves the game completely, it is tough to get them back. 10% recovery is considered stellar; less than 5% is more likely. It's an old comment and no doubt Blizzard improved on that, but it's nice to see a figure for why "there are no second chances". Title: Re: Exit survey Post by: khaine on November 12, 2008, 04:10:30 PM On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? Please select one response only. 1 - Would Not Consider 2 - Might Not Consider 3 - Undecided 4 - Might Consider 5 - Would Consider There's an old comment from Jessica Mulligan here (http://terranova.blogs.com/terra_nova/2005/01/mmogs_and_mulli.html#c3440143) about this. Quote from: Jessica Mulligan Recovering players: Actually, Ola, Dave is right; experience has shown us that once a player unsubs and leaves the game completely, it is tough to get them back. 10% recovery is considered stellar; less than 5% is more likely. It's an old comment and no doubt Blizzard improved on that, but it's nice to see a figure for why "there are no second chances". Hadn't really thought of this before , but I've tried most every mmorpg out there since UO (although didn't get into it until right as EQ beta was going) , and out of them all only EQ and WoW have I returned to for any length of time DAOC/AO/Lineage2/WWIIOnline/LotRO/AoC/Vanguard were all ones I played for more than a month (leaving out the Auto Assault and Horizon types) , yet once I left "for good" I never returned other than some free come back and try promo WoW and EQ though I returned back multiple times to I dont forsee that happening with WAR though , and cannot really give a specific reason of why Title: Re: Exit survey Post by: Numtini on November 12, 2008, 04:37:33 PM I filled it out and I can say with some certainty that it will give them absolutely no useful information at all because they were not asking the right things. I'd say the survey itself gave me a feeling that Mythic has so little clue what was wrong with their game that I am probably less likely to resubscribe because of the survey.
Title: Re: Exit survey Post by: WitchKiller on November 12, 2008, 06:51:07 PM They don't want feedback in this survey, they want validation. I think you nailed it, brohammer. I had that exact same feeling a few questions into the survey. I perceived the whole thing as being sanitized, like some underling had to go through and mitigate the opportunity for the surveyed parties to really go off on Mythic. At least they let me make it clear to them that I would never return to their game. Title: Re: Exit survey Post by: UnSub on November 12, 2008, 11:48:45 PM One big failures of the survey - and they should recognise it, since Mythic talk about it all the time - is not separating scenario PvP and RvR. Perhaps you quit because you really wanted to RvR but it didn't happen on your server. Perhaps you quit due to scenario grind. This survey won't give you any kind of answers that show that since it is just grouped up and called PvP.
And apparently you aren't allowed to like scenarios. Title: Re: Exit survey Post by: raydeen on November 13, 2008, 03:36:40 PM Quote Hadn't really thought of this before , but I've tried most every mmorpg out there since UO (although didn't get into it until right as EQ beta was going) , and out of them all only EQ and WoW have I returned to for any length of time DAOC/AO/Lineage2/WWIIOnline/LotRO/AoC/Vanguard were all ones I played for more than a month (leaving out the Auto Assault and Horizon types) , yet once I left "for good" I never returned other than some free come back and try promo WoW and EQ though I returned back multiple times to I dont forsee that happening with WAR though , and cannot really give a specific reason of why WoW and EQ have vibrant worlds where you feel like you're in a real place with a real life and existence. WAR has this to an extent but it's negated by the many bugs, poor game implementations and general lack of character of the virtual world and it's denizens. The world is too generic. Needs more Fippy Darkpaw. Edited out the stuff that didn't pertain. Title: Re: Exit survey Post by: khaine on November 13, 2008, 04:00:51 PM Quote Hadn't really thought of this before , but I've tried most every mmorpg out there since UO (although didn't get into it until right as EQ beta was going) , and out of them all only EQ and WoW have I returned to for any length of time DAOC/AO/Lineage2/WWIIOnline/LotRO/AoC/Vanguard were all ones I played for more than a month (leaving out the Auto Assault and Horizon types) , yet once I left "for good" I never returned other than some free come back and try promo WoW and EQ though I returned back multiple times to I dont forsee that happening with WAR though , and cannot really give a specific reason of why WoW and EQ have vibrant worlds where you feel like you're in a real place with a real life and existence. WAR has this to an extent but it's negated by the many bugs, poor game implementations and general lack of character of the virtual world and it's denizens. The world is too generic. Needs more Fippy Darkpaw. Edited out the stuff that didn't pertain. This got me thinking further , I know they are limited to GW IP and that may hurt a bit in this question , but if you eliminate all player type mobs , in other words anything dark elf/goblin/human etc that share a same/similar model, How many completely different mobs can you count running into throughout WAR ? It was one of the things that was a minus for me in LotRO , that I got tired of repeatedly killing boars/wolves/and orcs I prefer PVP/RvR , but enjoy PVE on the side , and while doing it I would much prefer a wide variety of creatures , But killing the exact same looking Dark Elf npcs in Tier 4 PQ's and normal quests that I did in Tier 1 was another thing that WAR had going against it Title: Re: Exit survey Post by: Bismallah on November 14, 2008, 04:30:21 AM "I know they are limited to GW IP"
To an extent they were but they also took some HUGE leaps from the GW IP too... there are no male Sorcs for instance for Dark Elves. There is no such thing as a Disciple of Khaine... just wouldnt happen, Hag Queen type character maybe? Witch Elves and Witch Hunters do not have stealth, if they wanted to put stealth on anything it should have been the Shadow Warrior and throw in a Shade class for Dark Elves so it's somewhat balanced. Steam tanks (stanks) are everywhere... Ogre models are good but their class characterization is all jacked up. An Ogre Butcher is a caster, not a dual wielding Bruiser. There are many more things that I have no idea GW signed off on, but whatever, its moot now. Title: Re: Exit survey Post by: GoldenGoose on November 14, 2008, 08:12:54 AM Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply. X You felt misled in that Mythic made wrote a few cheques which they failed miserably to cash, particularly pertaining to the prevelance of Open World 'RvR' and the possiblity of levelling your Character exclusively through it. X You were under the impression Scenarios would be optional 'side-show' aspects to the game, not in fact, the whole game. X You staunchly defended many decisions/announcements made by Mythic throughout the development process, and were often the only one to do so, against a tide of doomsday allegations and forum-dwelling drama queens, simply to be made to look like a bit of a tit in the end, since clearly - they were right. X You believed Mythic when they said they had 'learned a lot from DAoC', but have yet to see any tangeable evidence to support this claim. X You got a bit bored wandering round RvR 'Lakes' which may more aptly be described as 'deserts', with no sights or noise other than the squeaking of your clumsily animated Mount's saddle to keep you from falling into the gaping maw of isolation-induced insanity. X You can't quite explain why you left, you just can't be arsed logging in any more. At all. Title: Re: Exit survey Post by: murdoc on November 14, 2008, 09:24:29 AM Why did you decide to stop playing Warhammer Online: Age of Reckoning? Please select all that apply. X You felt misled in that Mythic made wrote a few cheques which they failed miserably to cash, particularly pertaining to the prevelance of Open World 'RvR' and the possiblity of levelling your Character exclusively through it. X You were under the impression Scenarios would be optional 'side-show' aspects to the game, not in fact, the whole game. X You staunchly defended many decisions/announcements made by Mythic throughout the development process, and were often the only one to do so, against a tide of doomsday allegations and forum-dwelling drama queens, simply to be made to look like a bit of a tit in the end, since clearly - they were right. X You believed Mythic when they said they had 'learned a lot from DAoC', but have yet to see any tangeable evidence to support this claim. X You got a bit bored wandering round RvR 'Lakes' which may more aptly be described as 'deserts', with no sights or noise other than the squeaking of your clumsily animated Mount's saddle to keep you from falling into the gaping maw of isolation-induced insanity. X You can't quite explain why you left, you just can't be arsed logging in any more. At all. Damn, the new guy hit most of my reasons pretty much all in his first ever post. Title: Re: Exit survey Post by: raydeen on November 14, 2008, 09:37:21 AM He shoots, he scores.
Title: Re: Exit survey Post by: Nebu on November 14, 2008, 10:03:38 AM Why did you decide to stop playing Warhammer Online: Age of Reckoning? Please select all that apply. X You felt misled in that Mythic made wrote a few cheques which they failed miserably to cash, particularly pertaining to the prevelance of Open World 'RvR' and the possiblity of levelling your Character exclusively through it. X You were under the impression Scenarios would be optional 'side-show' aspects to the game, not in fact, the whole game. X You staunchly defended many decisions/announcements made by Mythic throughout the development process, and were often the only one to do so, against a tide of doomsday allegations and forum-dwelling drama queens, simply to be made to look like a bit of a tit in the end, since clearly - they were right. X You believed Mythic when they said they had 'learned a lot from DAoC', but have yet to see any tangeable evidence to support this claim. X You got a bit bored wandering round RvR 'Lakes' which may more aptly be described as 'deserts', with no sights or noise other than the squeaking of your clumsily animated Mount's saddle to keep you from falling into the gaping maw of isolation-induced insanity. X You can't quite explain why you left, you just can't be arsed logging in any more. At all. Damn. Even the Russian judge gives this a 10. Well done. Title: Re: Exit survey Post by: schild on November 14, 2008, 12:17:11 PM Quote X You can't quite explain why you left, you just can't be arsed logging in any more. At all. Except I'm pretty sure everyone here is explaining why they left pretty clearly and concisely. :uhrr: Title: Re: Exit survey Post by: Tarami on November 14, 2008, 01:26:49 PM Quote X You can't quite explain why you left, you just can't be arsed logging in any more. At all. Except I'm pretty sure everyone here is explaining why they left pretty clearly and concisely. :uhrr::dead_horse: Title: Re: Exit survey Post by: Lantyssa on November 14, 2008, 02:02:11 PM It's still a good list which made me laugh. I laugh to mask the pain and my tears.
Title: Re: Exit survey Post by: GoldenGoose on November 14, 2008, 06:16:24 PM Quote X You can't quite explain why you left, you just can't be arsed logging in any more. At all. Except I'm pretty sure everyone here is explaining why they left pretty clearly and concisely. :uhrr: You're right it doesn't belong in there, mostly because it implies a sense of apathy which does not accurately reflect the way I feel currently. I feel a bit naffed off, having plucked my head from the Mythic ass-bubble within which I've been happily daydreaming for the past couple of years. But anger implies passion, which is more fitting, because in truth I glimpsed moments of greatness in this game, and I still don't think it's totally beyond redemption. But I've been wrong before... Title: Re: Exit survey Post by: Kail on November 15, 2008, 04:42:06 AM Quote On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? I found this one very odd. It's not "would you come back" or "how likely would you be to come back", but rather "how likely would you be to consider coming back." Huh? Like, seriously, if they somehow fixed every issue that someone had about the game, who seriously wouldn't even consider coming back? And how indecisive would you have to be to tick "undecided" as an answer to "would you consider X"? They're not asking you to make a choice to resub here, they're asking you if you're going to, at some magical point in the future, possibly be able to make a choice, or possibly not. "Gwaaa, I'm not sure if I can commit to being indecisive or decisive... it's just so much pressure..." Title: Re: Exit survey Post by: Rendakor on November 15, 2008, 11:11:39 AM Cancelled two accounts yesterday and still havent gotten to take the survey. Look at Mythic, keeping me from fun even now that i'm not paying them!
Title: Re: Exit survey Post by: Tmon on November 15, 2008, 12:46:31 PM Cancelled mine, didn't get a survey but a ten day come back to WoW thing from Blizzard just happened to show up within a few minutes.
Title: Re: Exit survey Post by: UnSub on November 16, 2008, 01:22:07 AM Quote On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? I found this one very odd. It's not "would you come back" or "how likely would you be to come back", but rather "how likely would you be to consider coming back." Huh? Like, seriously, if they somehow fixed every issue that someone had about the game, who seriously wouldn't even consider coming back? And how indecisive would you have to be to tick "undecided" as an answer to "would you consider X"? They're not asking you to make a choice to resub here, they're asking you if you're going to, at some magical point in the future, possibly be able to make a choice, or possibly not. "Gwaaa, I'm not sure if I can commit to being indecisive or decisive... it's just so much pressure..." There will be some people for whom WAR is dead, now and forever more. Also, you could probably do some analysis and find out which items would see the most players return. I've have used a 0 to 10 scale myself though. Title: Re: Exit survey Post by: KallDrexx on November 16, 2008, 05:42:58 AM If Mythic only released Imperator instead Mythic would be rolling in the dough :why_so_serious:
Title: Re: Exit survey Post by: rk47 on November 16, 2008, 07:44:46 AM Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point?
Title: Re: Exit survey Post by: khaine on November 16, 2008, 08:34:30 AM Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point? 1. The game's only been out one week , you can't expect things like Keep raids to work , give them 16 months first nub 2. My 486dx with and original voodoo runs it FINE , it's all your machines , I stayed in the zone even after the server crashed 3. You should only be level 2 , it's your fault you leveled high enough to raid after 2 months of the game , get outside some 4. It's Mythic , they've gotten everything else right always , MJ says so , its supposed to do that 5. Go the fuck back to WoW you stupid 2 year old, WoW crashed every 3 seconds for 7 years after launch 6. We don't need you here , my server is high/high with 1k queues at all times , so just leave Did I miss any major ones ? I think I covered all the usual responses I am seeing on the other boards atm , desperation mode seems to be incoming on the head in the sand crowd Title: Re: Exit survey Post by: Fraeg on November 17, 2008, 02:59:38 PM *edit* :oh_i_see: reading is hard Title: Re: Exit survey Post by: rk47 on November 18, 2008, 02:55:27 AM Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point? 1. The game's only been out one week , you can't expect things like Keep raids to work , give them 16 months first nub 2. My 486dx with and original voodoo runs it FINE , it's all your machines , I stayed in the zone even after the server crashed 3. You should only be level 2 , it's your fault you leveled high enough to raid after 2 months of the game , get outside some 4. It's Mythic , they've gotten everything else right always , MJ says so , its supposed to do that 5. Go the fuck back to WoW you stupid 2 year old, WoW crashed every 3 seconds for 7 years after launch 6. We don't need you here , my server is high/high with 1k queues at all times , so just leave Did I miss any major ones ? I think I covered all the usual responses I am seeing on the other boards atm , desperation mode seems to be incoming on the head in the sand crowd yeah i get that shit all the time in general chat or forum. Something like , give mythic more time (AND MOAR MONEY) to fulfill their promise. I just rolled my eyes on that one. Or...If you are sick of RVR, come raid Bastion with me. Or Bilerot. Or Bloodwrought! Awesome set loots man! The game felt so pointless once you realized T4 cockblock is not casual friendly. Even if you had the time, you can't accomplish it on your own. You need 39 other like minded people with the same dedication. Title: Re: Exit survey Post by: vex on November 20, 2008, 04:51:41 AM I got this survey today. I guess they no longer want to hear about it taking too long to level or the population.
Quote Why did you decide to stop playing Warhammer Online: Age of Reckoning? Please select all that apply. My friends stopped playing Warhammer Online The monthly subscription fee / not worth it Not enough time to play Went back to playing another massively multiplayer online game that I was previously playing before Warhammer Online Too many bugs Performance problems on my PC Started playing a NEW massively multiplayer online game that I had never played before The game is not fun Problems with customer service Too busy playing new single player games Stopped playing MMO’s None of the above Title: Re: Exit survey Post by: schild on November 20, 2008, 05:08:00 AM They should really have the balls to just put "Wrath of the Lich King" and "You disagree with the direction the game is going." >_<
Title: Re: Exit survey Post by: Kail on November 20, 2008, 05:19:34 AM I got this survey today. I guess they no longer want to hear about it taking too long to level or the population. To be fair, I don't know that the problem is taking too long to level, specifically (as the amount of time it takes to level seems less than that of a lot of other MMOs) so much as it is that the leveling process itself is so repetitive that it feels longer. To that end, if people keep ticking "took too long to level" then the only real feedback they can get from that is to shorten the levelling curve, which is only band-aiding the real problem. If they were going to shorten the leveling curve, they probably would have done so by now, it wouldn't take them like two months to do. And I'm sure the "too few other players online" option has kind of risen to the top of their "problems to fix" list, if only because it correlates directly with their paycheck. Title: Re: Exit survey Post by: Hindenburg on November 20, 2008, 05:30:29 AM If they were going to shorten the leveling curve, they probably would have done so by now, it wouldn't take them like two months to do. Following that logic, they also will never nerf BW's, or fix the cloak and helm glitch, or fix the chat box, or stop people from dropping group in scenarios. Title: Re: Exit survey Post by: Jherad on November 20, 2008, 10:05:26 AM If they were going to shorten the leveling curve, they probably would have done so by now, it wouldn't take them like two months to do. Back here again? Just because they don't look like they're going to do the right thing doesn't make it the wrong thing. So many of the other issues stem from the grind. People are deserting, en-masse, before they even GET to tier 4, which exacerbates the population problem in endgame open RvR. People are also avoiding certain parts of the game because they feel the pressure to level, and don't want to be left too far behind the curve (too late now). Sure, you could try and make the leveling more fun with new content - but its much easier (and cheaper/quicker) to just make it less grindy. Never underestimate the power of the ding. Title: Re: Exit survey Post by: Kail on November 20, 2008, 12:17:29 PM If they were going to shorten the leveling curve, they probably would have done so by now, it wouldn't take them like two months to do. Back here again? Just because they don't look like they're going to do the right thing doesn't make it the wrong thing. So many of the other issues stem from the grind. People are deserting, en-masse, before they even GET to tier 4, which exacerbates the population problem in endgame open RvR. People are also avoiding certain parts of the game because they feel the pressure to level, and don't want to be left too far behind the curve (too late now). Sure, you could try and make the leveling more fun with new content - but its much easier (and cheaper/quicker) to just make it less grindy. Never underestimate the power of the ding. Eh, maybe. I dunno. Personally, I suspect that boosting the XP rate would just see everyone cancel at level 40 rather than at 25 or whatever, unless they look at the things that are making the game un-fun (SEE: ORvR, Lack of). Not that I would complain if they boosted XP, mind you. I'm just thinking that, from Mythic's POV, if they're interested in making the game better, I can see why they'd take "takes too long to level" off the list. I mean, it's not exactly a secret that people think the grind is too long. As I recall, Schild was explaining that to Mark Jacobs personally for the forty-five minutes he was posting here. They have to know that people are getting annoyed by this. They can either fix it or ignore it, but either way, having a thousand more exit surveys come back with "takes too long to level" checked off probably isn't going to make the ol' light bulb come on. Title: Re: Exit survey Post by: CecilDK on November 20, 2008, 12:50:00 PM The leveling issue is the deal-breaker for me. I like MMO's for the progression, not the post-level cap action. That's why I have innumerable alts in WoW and made probably 20 characters in WAR.
So for someone like me the glacial pace of leveling takes away the thing I find the most fun about these sorts of games. Title: Re: Exit survey Post by: Bismallah on November 21, 2008, 06:15:24 PM I just got my exit survey, clicked the link and this is what I found at the link:
"The study you are responding to is now closed. Thank you for your time and interest." No, thank you... Title: Re: Exit survey Post by: rk47 on November 21, 2008, 08:27:49 PM They should really have the balls to just put "Wrath of the Lich King" and "You disagree with the direction the game is going." >_< The game is not fun nailed it for me. The direction they're taking is too grindy and casual unfriendly. The Untouchable Six in my guild spent their time in Lost vale, Bloodwrought yada yada while the rest of T4 are collapsing one by one. I think the only rank 40 zealot decided to quit, one of the Six said 'we'll miss you'. I couldnt' resist and just typed, "Ofcourse you will. He's the only rank 40 zealot in guild, now we have to find others for Lost Vale amirite?". Or one of those who complained "I'll never go back to Bastion after getting my final piece man that place sucked", I just had to tell them "Yeah, but some never even stepped in there, cause nobody would farm influence for them, nor would start a group taking them in.". And then the guild chat would go dead quiet. Oh also, the amount of more 'fun games' are available contribute to the quitting. Red Alert 3, Fallout 3, etc. I know I'm having a blast. Title: Re: Exit survey Post by: gamerjock on November 26, 2008, 11:55:13 AM Can't imagine why people would resub, I've been playing in Darklands and most of the time zone control and fort taking resulted in server crash. All that hard work for nothing. Adding new classes won't solve anything, class balance won't fix server instability. I'm sorry man, if you are promoting massive RVR but the server fails to cope with 200+ people, then what's the point? 1. The game's only been out one week , you can't expect things like Keep raids to work , give them 16 months first nub 2. My 486dx with and original voodoo runs it FINE , it's all your machines , I stayed in the zone even after the server crashed 3. You should only be level 2 , it's your fault you leveled high enough to raid after 2 months of the game , get outside some 4. It's Mythic , they've gotten everything else right always , MJ says so , its supposed to do that 5. Go the fuck back to WoW you stupid 2 year old, WoW crashed every 3 seconds for 7 years after launch 6. We don't need you here , my server is high/high with 1k queues at all times , so just leave Did I miss any major ones ? I think I covered all the usual responses I am seeing on the other boards atm , desperation mode seems to be incoming on the head in the sand crowd I've copied and will paste this into my sig. This was funny. Title: Re: Exit survey Post by: Arthur_Parker on December 04, 2008, 03:36:00 AM EU Version sent out today.
Quote Hello xxx, We've noticed that your Warhammer Online account is not active anymore. Alas, the War still rages everywhere and your departure has left a hole in the frontline defenses. Would you please take a few minutes to complete this survey and tell us why you chose to leave the game ? We value your feedback as it will allow us to continue to improve the game experience for everyone. Answer the Warhammer Survey Should you ever wish to revisit the battlefields of WAR, your account and characters will await your return. Simply visit the official website and reactivate your account. This is also the place to find information about recent updates to the game, including the Heavy Metal live event and the addition of the Knight of the Blazing Sun and Black Guard careers. The WAR Team To log onto the portal, please visit Warhammer® Online: Age of Reckoning™ - Europe General User Conditions and Code of Conduct My answers in bold. Quote Q1: Why did you decide to stop playing Warhammer Online: Age of Reckoning? Multiple answers allowed O1 Not enough time to play O2 The monthly subscription fee is too high O3 I didn’t like the game experience O4 Not enough players online on my server(s) O5 Too many bugs O6 Performance problems O7 Problems with customer service O8 My friends stopped playing Warhammer Online O9 Started playing or went back to another massively multiplayer online game O10 I decided to stop playing MMO’s O11 Did not like the graphics O12 Billing issues O13 None of the above Q3: You mentioned that you didn’t like the game experience. What aspect of Warhammer Online did you LEAST enjoy? One answer allowed O1 Realm versus realm(RvR) and Player vs Player(PvP) experiences O2 Overarching story O3 Quests O4 Public Quests O5 Tome of Knowledge O6 Careers O7 Crafting O8 Leveling O9 Combat system O10 Rewards and loot weren’t gratifying enough O11 Other Q4: You mentionned that you experienced too many bugs within the game. What part of the game had the most bugs in your opinion? Multiple answers allowed O1 Realm versus Realm(RvR) and Player vs Player(PvP) Experience O2 Public Quests O3 Quests O4 Translations (removed in UK poll) O5 Tome of Knowledge O6 Crafting O7 Combat System O8 Artificial Intelligence system O9 Collision system O10 Targetting system O11 Other Q5: You mentioned that you experienced performance problems while playing Warhammer Online. How would you best characterize these problems? Multiple answers allowed O1 Long loading phases O2 Long exit times O3 Low, or erractic frame rate O4 Other Graphical problems O5 Crashes O6 Audio Problems O7 Network issues (latency, delay between actions while playing) O8 Other Q6: You mentioned that you had an issue with Customer Service while playing Warhammer Online. How would you characterize this issue? Multiple answers allowed O1 You appealed in game but were never contacted back by a CSR O2 Your wait time after appealing was too long O3 The answer to your appeal was unsatisfactory O4 You found the online knowledge database to be lacking O5 There is no phone support for the billing O6 Other Q6B Please specify: You signed me up to a recurring subscription without my consent and despite two efforts on my part to ensure that didn't happen. Q7: You mentioned that you started playing or went back to another massively multiplayer online game. What game did you start playing or go back to? Multiple answers allowed O1 Age of Conan O2 Asheron’s Call O3 City of Heroes O4 City of Villains O5 Dark Age of Camelot O6 Dofus O7 Dungeons and Dragons Online O8 Eve Online O9 Everquest O10 Everquest 2 O11 Final Fantasy XI O12 Guild Wars O13 Lineage O14 Lineage II O15 Lord of the Rings O16 Maple Story O17 Runescape O18 Ryzom O19 Star Wars Galaxies O20 Ultima Online O21 Vanguard O22 World of Warcraft O23 Other Q8: On a scale of 1 (Definitely Would Consider) to 5 (Definitely Would Not Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? One answer allowed 1 - Would Consider 2 - Might Consider 3 - Undecided 4 - Might Not Consider 5 - Would Not Consider Q9: What additional features/changes to Warhammer Online would influence you the most to log back in? One answer allowed O1 Better zones, creatures and quests O2 Better items and character customization O3 More spells and combat animations O4 Additional RvR systems and options O5 More player races, armies and careers O6 More instanced content (Dungeons, PvE scenarios…) O7 More events in game O8 Better crafting system O9 Nothing can be added or changed that would influence me to log back in Q10: What was the main reason you started playing Warhammer Online? One answer allowed O1 I try every new MMO O2 I read a good review (paper or online) O3 I tested the game during an event/show O3 I am a fan of Warhammer O4 I am a fan of Dark Age of Camelot O5 My friends convinced me to play O6 I followed my guild O7 Other Played open beta during the 34 minutes GOA managed to keep the servers online. Q11: What did you like most about the game? Select up to 3 answers O1 Being immersed in the Warhammer universe O2 Playing with friends O3 Items and Loot O4 Realm vs. Realm and/or PvP O5 Building and customizing my character O6 Quests and/or Public Quests O7 Socializing with other players in the game O8 Tome of Knowledge O9 Crafting O10 Assisting other characters O11 Other I couldn't find a third answer, no wait, I liked my hat, does that count? Q12: Were you already playing MMO’s before Warhammer Online: Age of Reckoning? One answer allowed O1 No, this is the first time I have ever played a massively multiplayer online game O2 Yes, I have played other massively multiplayer online games before Warhammer that required a subscription O3 Yes, I have played other massively multiplayer online games before Warhammer that did NOT require a subscription Q13: How many other MMO’s did you subscribe to while playing Warhammer Online? One answer allowed 0 1 2 3 or more Q14: Have you ever subscribed to any of the following MMO games? Multiple answers allowed O1 Age of Conan O2 Asheron’s Call O3 City of Heroes O4 City of Villains O5 Dark Age of Camelot O6 Dofus O7 Dungeons and Dragons Online O8 Eve Online O9 Everquest O10 Everquest 2 O11 Final Fantasy XI O12 Guild Wars O13 Lineage O14 Lineage II O15 Lord of the Rings O16 Maple Story O17 Runescape O18 Ryzom O19 Star Wars Galaxies O20 Ultima Online O21 Vanguard O22 World of Warcraft O23 Other Q15: How would you describe your general play style in MMORPGs? One answer allowed O1 Primarily a solo PvE player – quests, monsters and story O2 Primarily a group PvE player – instanced content, large group adventures O3 Primarily a PvP player – player killing, small commity O4 Primarily an open RvR player – structure capture, massives combats O5 Primarily an instanced RvR player – scenarios, team versus team fights O6 Enjoy both PvE and PvP/RvR Q16: When you played Warhammer Online, how did you primarily play? One answer allowed O1 Solo O2 In pick-up groups O3 With people you know / friends O4 With your guild mates Q17: When you played Warhammer Online, what were you doing mostly ? O1 PvE (Quests and or public quests) O2 Instanced RvR (Scenarios, Capital Run…) O3 Open RvR (keep sieges, skirmishing…) O4 Crafting O5 Socializing O6 Exploring the world Q18: How did you learn about Warhammer Online ? Multiple answers allowed O1 Advertisement online O2 Press Magazines O3 Shows / Events O4 Adverstisement in cinemas O5 Advertisement on TV O6 Warhammer Stores O7 Friends O8 Videogames Stores O9 Orange promotions O10 EA promotions O11 Other Q19: How old are you? One answer allowed O1 12 and Under O2 13-17 years old O3 18-24 years old O4 25-34 years old O5 35-44 years old O6 45 and Older Q20: What is your Gender? One answer allowed O1 Male O2 Female Q21: How many hours a week do you typically spend playing games (PC, Console, Handheld, etc.)? One answer allowed O1 Less than 5 hours/week O2 Between 6-12 hours/week O3 Between 13-20 hours/week O4 More than 20 hours/week O5 I am not sure Title: Re: Exit survey Post by: Nebu on December 04, 2008, 07:02:15 AM Quote Q17: When you played Warhammer Online, what were you doing mostly ? O1 PvE (Quests and or public quests) O2 Instanced RvR (Scenarios, Capital Run…) O3 Open RvR (keep sieges, skirmishing…) O4 Crafting O5 Socializing O6 Exploring the world I think I see why you didn't like the game. Title: Re: Exit survey Post by: Arthur_Parker on December 04, 2008, 07:34:37 AM Is the one liner a comment on my playstyle or the game?
I'll treat it as a comment on me. Not my fault they made a boring level grind, considering the time I spent playing, which was an awful lot, I wasn't going to constantly do scenarios, I just got bored with only seeing one or possibly two at most in each tier. I couldn't constantly do open RVR as there wasn't any to speak of, after the first two weeks. Crafting I make a point of never exploring any more until max level, as it's generally unfinished in a new game. Socialising, um I was in a guild, that helped a bit until they all started leaving, exploring I like that, so did a lot of that it while questing. I made level 39, I was bored doing it and couldn't see anything else to do at 40 that wasn't going to be even more boring. The couple of fortress defences I attended didn't spark confidence due to the crippling server lag. I explored some of every element of the game except crafting, I don't think I'm the one at fault here. Title: Re: Exit survey Post by: Lantyssa on December 04, 2008, 08:42:42 AM I think I see why you didn't like the game. It's why most of us didn't like the game. The choice was PvE or endless scenarios.Title: Re: Exit survey Post by: Nebu on December 04, 2008, 08:57:04 AM It wasn't meant to be snarky. It was an honest comment. Playing WAR as a pve title is going to be terribly unfun. Mythic has no business making a pve game.
Where Mythic screwed up was that their PvP game was nearly equally unfun (after tier 2). Title: Re: Exit survey Post by: ghost on December 04, 2008, 09:05:05 AM It wasn't meant to be snarky. It was an honest comment. Playing WAR as a pve title is going to be terribly unfun. Mythic has no business making a pve game. Where Mythic screwed up was that their PvP game was nearly equally unfun (after tier 2). To be fair, they almost made a very good PVE game. They really aren't that far away. All they would have to do is tweak the instances a bit and put in more content. Then add a more developed gear grind and there you go. I'm not sure they aren't closer to making a good PVE game than one that focuses on PVP......... Title: Re: Exit survey Post by: Nebu on December 04, 2008, 09:09:16 AM [To be fair, they almost made a very good PVE game. They really aren't that far away. THIS I disagree with. The PQ concept is good, the PvE is not. The AI is terrible, the encounters are too simplistic, and the flavor of PvE is almost 8 years out of date. What is it you find engaging in the pve? I guarantee it's not the pve itself, rather the accompanying bits (PQ's, Quests, etc.) Title: Re: Exit survey Post by: Lantyssa on December 04, 2008, 09:12:15 AM The AI is worse than terrible. MUDs had better mob proc scripts at least fifteen years ago.
Title: Re: Exit survey Post by: ghost on December 04, 2008, 09:40:00 AM [To be fair, they almost made a very good PVE game. They really aren't that far away. THIS I disagree with. The PQ concept is good, the PvE is not. The AI is terrible, the encounters are too simplistic, and the flavor of PvE is almost 8 years out of date. What is it you find engaging in the pve? I guarantee it's not the pve itself, rather the accompanying bits (PQ's, Quests, etc.) Oh, I agree with you. I don't think it is good right now, but I still think they are closer there than they are at the PVP. To be honest, I find nothing engaging about the game. I certainly do enjoy bitching about how shitty it is though. Gotta get my 50 bucks worth of enjoyment somehow. Title: Re: Exit survey Post by: Tarami on December 04, 2008, 09:52:49 AM THIS I disagree with. The PQ concept is good, the PvE is not. The AI is terrible, the encounters are too simplistic, and the flavor of PvE is almost 8 years out of date. You mention quests. Do you really think they were interesting? The capitals had a few quests of the more interesting kind, but I found the chapters to be absolutely horrible, horrible I tell you.What is it you find engaging in the pve? I guarantee it's not the pve itself, rather the accompanying bits (PQ's, Quests, etc.) Aside that, dikus are interesting thanks to handcrafted content and the inherent fun of exploring the unknown. WAR on the other hand is an appealing game (craft-wise) that has gone two-hundred passes through a randomizer. After tier 1, 90% of the content seems auto-generated and no asset design ever will ever disguise such a fact. Title: Re: Exit survey Post by: Nebu on December 04, 2008, 10:34:52 AM You mention quests. Do you really think they were interesting? No. I think the PvE in WAR is terrible. The only worthwhile thing WAR brought to the table was the PQ concept and even it was flawed. Title: Re: Exit survey Post by: Bismallah on December 04, 2008, 10:36:25 AM And living guilds, not a bad idea just really poorly implemented in WAR.
Title: Re: Exit survey Post by: Arthur_Parker on December 04, 2008, 12:17:57 PM It wasn't meant to be snarky. It was an honest comment. Playing WAR as a pve title is going to be terribly unfun. Mythic has no business making a pve game. Where Mythic screwed up was that their PvP game was nearly equally unfun (after tier 2). That's what I thought you meant. I didn't play WAR as a PVE title, it just turns out than when asked, I honestly think I spent more time in PVE than PVP. If someone had asked what my preferred play would have been, I'd have listed ORVR > Scenario PVP > PVE. But I'm not the one who made ORVR virtually worthless for exp compared to scenarios and questing. I'm also not the one who made T3 and T4 incredible exp grinds, I also didn't decide to add about 2000 quests to each faction, WoW launched with what 600 quests total? DDO launched with 150? Lets make up some figures and say I spent 8% of my time in ORVR, 40% in scenarios and 52% questing/travelling. What % of my time should I have spent in Scenarios to have enjoyed WAR more? I finally quit logging in because I didn't want to run Serpents Passage another 1000 times (or whatever silly number it was) just to be able to wear my new boots at RR45. The different parts of the game don't fit together, saying somebody didn't play it right is a bit silly. I played AC1 Darktide and UO pre trammel, during the character advancement process in those, I also spent most of my time in PVE, because character advancement doesn't have to be the whole game. Title: Re: Exit survey Post by: UnSub on December 04, 2008, 04:47:27 PM The AI is worse than terrible. MUDs had better mob proc scripts at least fifteen years ago. Coming from CoH/V, I'm used to using terrain as an advantage for ranged characters, not see mobs run up the side of steep hills to get me, or swim at the same speed they can run over lakes, or see 90% of mobs run straight at me when I attack them. Or what mobs instantaneously heal themselves due to some kind of anti-kiting code when I'm in the middle of attacking them. "Target is Retreating"? Sure, just with their pointy bits in my direction. Title: Re: Exit survey Post by: Malakili on December 05, 2008, 06:58:00 PM ]Why did you decide to stop playing Warhammer Online: Age of Reckoning?
Please select all that apply. __ Too many bugs __ Too few other players online __ Problems with customer service __ My friends stopped playing Warhammer Online __ Performance problems on my PC __ Rewards and loot weren’t gratifying enough __ Stopped playing MMO’s __ Took too long to level __ Started playing or went back to another massively multiplayer online game __ Not enough time to play XDid not enjoy Player vs. Player (PvP) /Realm vs. Realm (RvR) X The game is not fun __ The monthly subscription fee / not worth it __ None of the above You mentioned that you didn’t find Warhammer Online to be a fun play experience. What aspect of Warhammer Online did you LEAST enjoy? Please select one response only. __ Tome of Knowledge __ Crafting X Realm versus realm and PvP experiences __ Overarching story X Public Quests __ Careers X Quests __ Other How would you describe your general play style in MMORPGs? Please select one response only. __ Primarily a solo PvE player – quests, monsters and story __ Primarily a PvP/RvR player – battlegrounds, player killing XEnjoy both PvE and PvP/RvR You mentioned that you experienced performance problems on your PC while playing Warhammer Online. How would you best characterize these problems? Please select all that apply. **** I actually didn't have this one**** __ Low frame rate __ Crashes __ Graphical problems __ Audio Problems __ “Hitchy” and erratic frame rate __ Long load and exit times __ Other – Please specify You mentioned that you started playing or went back to another massively multiplayer online game. What game did you start playing or go back to? Please select all that apply. EVE Pick your generic MMO here What makes that game experience better/different than Warhammer? Real PvP, player driven economy, not many artificial restrictions on players, etc etc. Please be as specific as possible. Comments: (I wrote: Level 1-20 was wonderful. Fun and balanced fights, rapid advancement, and fast queue times. After level 20 the crushign grind and the ambiguity of RvR objectives killed the game for me. ) When you played Warhammer Online, how did you primarily play? Please select one response only. __ Solo __ Solo RvR __ Public Quests with an informal group __ Public quests with a group you joined XJoined and played in a Guild __ Scenario RvR __ Joined a warband to crush my enemies On a scale of 1 (Definitely Would Not Consider) to 5 (Definitely Would Consider), how likely would you be to play Warhammer Online again if your issues with the game were addressed? Please select one response only. 1 - Would Not Consider 2 - Might Not Consider 3 - Undecided 4 - Might Consider 5 - Would Consider What additional features/changes to Warhammer Online: Age of Reckoning would influence you most to logging back in? Please select one response only. __ Better items and character customization X Better zones, creatures and quests __ More spells and combat animations __ More player races, armies and careers XAdditional RvR systems and options __ Nothing can be added or changed that would influence me to log back in What was the main reason you started playing Warhammer Online? Please select one response only. __ I am a fan of Warhammer __ I try every new MMO __ My friends recommended the game __ Read a good review X I am a fan of Dark Age of Camelot __ Other – Please specify What did you like most about the game? Select up to 3. Please select up to 3. __ Items and Loot XSocializing with other players in the game XRealm vs. Realm __ Questing __ Building and customizing my character __ Crafting __ Assisting other characters __ Exploring X Playing with friends __ Being immersed in the Warhammer universe __ Other – Please specify Were you already playing MMO’s before Warhammer Online: Age of Reckoning? Please select one response only. __ No, this is the first time I have ever played a massively multiplayer online game XYes, I have played other massively multiplayer online games before Warhammer that required a subscription __ Yes, I have played other massively multiplayer online games before Warhammer that did NOT require a subscription How many other MMO’s did you subscribe to while playing Warhammer Online? Please select one response only. X0 __ 1 __ 2 __ 3 or more Have you ever subscribed to any of the following MMO games? Please select all that apply. __ Insert all MMO names in a list here Please indicate which of the following you would consider as your first, second and third gaming platforms. Please select one response for each ranking. List of platforms... How many hours a week do you typically spend playing games (PC, Console, Handheld, etc.)? Please select one response only. __ Less than 3 hours/week __ Between 3-5 hours/week __ Between 6-9 hours/week XMore than 10 hours/week __ I am not sure How old are you? Please select one response only. 18-25 Age ranges... What is your Gender? M Please select one response only. ___ You get the picture... [/quote] [/quote] Title: Re: Exit survey Post by: Riggswolfe on December 09, 2008, 11:21:54 AM Oddly enough I got an email survey from them that read very similar to this but I'm still subscribed. The end was quite fun. It asked what other games I'm playing, then asked why I played the other game (LOTRO fyi) more.
I put down at least 10 items I liked better in LOTRO. Title: Re: Exit survey Post by: Redgiant on December 10, 2008, 04:19:47 PM The most telling indication they either don't get it, or don't want you to know they get it, is the very obvious lack of letting you distinguish Open RvR from Scenarios.
They keep refering to "RvR" and "Realm" to lump them together. Why did you decide to stop playing Warhammer Online: Age of Reckoning? Please select all that apply. __ Too many bugs __ Too few other players online __ Problems with customer service __ My friends stopped playing Warhammer Online __ Performance problems on my PC __ Rewards and loot weren’t gratifying enough __ Stopped playing MMO’s __ Took too long to level __ Started playing or went back to another massively multiplayer online game __ Not enough time to play __ Did not enjoy Player vs. Player (PvP) /Realm vs. Realm (RvR) __ The game is not fun __ The monthly subscription fee / not worth it __ None of the above You mentioned that you didn’t find Warhammer Online to be a fun play experience. What aspect of Warhammer Online did you LEAST enjoy? Please select one response only. __ Tome of Knowledge __ Crafting __ Realm versus realm and PvP experiences __ Overarching story __ Public Quests __ Careers __ Quests __ Other Oh come ON, they are trying too hard to ignore the obvious elephant in the room. It isn't "RvR and PvP"; it is "Open RvR" vs. "Scenario mini-games". Scan WarhammerAlliance, here, VN, Mark's State of the Union threads. By far and away the most common complaint, civil and vitriolic, is squarely about Open RvR vs. Scenarios. Now, I understand interview-speak and why Mark doesn't say the same things there that he does on f13, but c'mon even the exit survey papers over the part that matters. I can't get the picture out of my mind of the poor author of this survey, constantly keeping his pen-of-truth from penciling in the real response choices like Peter Sellers' Sieg Heil in Dr. Strangelove. Frankly, I can't answer the exit survey because it is missing many choices I would need to have to be accurate (the freeform text box notwithstanding). Title: Re: Exit survey Post by: UnSub on December 10, 2008, 05:28:06 PM The survey wasn't written by someone who knows how WAR operates; it reads like it was written by someone who had some general ideas explained to them about WAR's gameplay and just worked on it from there.
Title: Re: Exit survey Post by: Soulflame on December 11, 2008, 07:59:38 AM The survey wasn't written by someone who knows how WAR operates; it reads like it was written by someone who had some general ideas explained to them about WAR's gameplay and just worked on it from there. So... probably one of the lead architects for Warhammer? Title: Re: Exit survey Post by: syd on December 11, 2008, 08:30:06 AM The survey wasn't written by someone who knows how WAR operates; it reads like it was written by someone who had some general ideas explained to them about WAR's gameplay and just worked on it from there. That and the survey was written for people who have already quit -- doesn't really do much to address the people currently playing and considering quitting. Title: Re: Exit survey Post by: UnSub on December 11, 2008, 05:01:36 PM MMO companies are about 20 years behind most other industries in talking to their own customers about what concerns they have. Not on forums - those channels are meritocracies of the loudest, where s/he who posts the most wins - but across a broad spectrum of players.
Here's a very simple question every MMO studio should be asking a random assortment of their players every month or so: How likely are you to continue subscribing to this title over the next payment cycle (i.e. month, 3 months, etc)? And if they aren't very likely, that's when you ask them why not. Exit surveys are lag measurements where the player has already left the game. Better to ask players before they leave and see if you can make (or promise) the necessary changes to keep them. Title: Re: Exit survey Post by: ezrast on December 11, 2008, 09:01:03 PM Seems like if you survey the existing player base, any usable signal is going to be drowned out by the noise of frothy asshats taking advantage of the soapbox handed to them (I WILL CANCEL FOREVER UNLESS YOU NERF WARLOCKS RAWRRR). The people who are going to quit next month will mostly do it for the same reasons as the people who quit last month, so you might as well ask the ones that jumped ship first in order to address the most pressing issues.
And anyway, at this point do you really want to trust the opinions of people who are still playing WAR? Title: Re: Exit survey Post by: UnSub on December 11, 2008, 10:53:52 PM You take a random sample, not let people self-select.
And yeah, the opinions of people still playing WAR are important, since that is the revenue source. Not caring what the existing players think and aiming completely at the new audience of gamers who will come flooding into your much better game now is a path to self-destruction. Title: Re: Exit survey Post by: ezrast on December 11, 2008, 11:20:24 PM But even in a random sample, assuming the MMO isn't hemorrhaging subs phenomenally, most of the people selected will probably have no intention of leaving the game, and they will use the survey as a way to sound off about whatever their pet peeves are, however inconsequential those may be in the big picture. Out of the people who have legitimate complaints, I don't see why your method would get significantly better results than an exit survey. The only difference between a current subscriber and a recent unsubscriber is that the former hasn't quit yet.
The bit about WAR players being untrustworthy was just unwarranted snark. Edit: rethinking this, what I said only makes sense when increasing immediate player retention is the number one priority. But you were talking about establishing better communication in general, which would include establishing a good report with the player base for better long-term retention and word of mouth. Which would make me wrong. Title: Re: Exit survey Post by: Jesper on December 11, 2008, 11:56:31 PM still hadn't received my exit survey (europe)...how long did you wait for it? Thanks.
Title: Re: Exit survey Post by: Sheepherder on December 12, 2008, 02:24:35 AM You take a random sample, not let people self-select. Data collection and automatic selection of a large sample is the key. Have the servers collect shit like how many of class x a player killed recently, then send a small three to five question survey to people matching the specified conditions asking specific questions. Filter the data from shit for brains out ("On a scale of 1-10 how hard is it to kill the class that you just killed 20+ of the other day") and use the numbers to form your decisions. Keep track of people who are/aren't helpful and maybe even get devs in direct contact with groups of these players (give them a test forum invite?) Title: Re: Exit survey Post by: Lantyssa on December 12, 2008, 07:27:17 AM But even in a random sample, assuming the MMO isn't hemorrhaging subs phenomenally, most of the people selected will probably have no intention of leaving the game, and they will use the survey as a way to sound off about whatever their pet peeves are, however inconsequential those may be in the big picture. Out of the people who have legitimate complaints, I don't see why your method would get significantly better results than an exit survey. The only difference between a current subscriber and a recent unsubscriber is that the former hasn't quit yet. There are ways to write surveys which don't let people give you information you don't want. Like not including a text box. They have these people called sociologists who do this sort of thing for a living.They do need to ask players who left, however it is vitally important to make sure the players who are still with them are happy. Chasing after mythical players at the expense of the ones who are expecting a service results in losses like the NGE. If the current ones leave, there are no funds to work on changes to bring in new players or make old ones consider returning. Title: Re: Exit survey Post by: UnSub on December 12, 2008, 07:42:35 PM Were I to design such a survey, the sample would be minimum 50 players per WAR class. Better off with 100 though, and even more is better. Probably also split by time the player has spent on WAR in the past week (i.e. 'hardcore' and 'casual', based on sample distribution). It'd be a lot of people, but it'd be a robust sample.
Then repeat the study (at this point, anyway) every month, especially after big patches. |