Title: Blizzard Moderator expresses sanity Post by: jpark on May 14, 2007, 02:57:40 PM Please remove this thread if referred to already.
http://blue.cardplace.com/newcache/us/102816485.htm Tseric who has been a moderator for along time during wow - appears to have lost his cool and expressed thoughts about the wow forum community that has also been said here - albeit less eloquently. In particular his comment: "When you can understand how a group of beligerent and angry posters can drive away people from this game with an uncrafted and improvisational campaign of misery and spin-doctoring, then perhaps, you can understand the decisions I make. Until you face mobs of psychology, you will not see my side. Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand. You will not understand until you have to see it daily, for years... " Title: Re: Blizzard Moderator expresses sanity Post by: Arthur_Parker on May 14, 2007, 03:07:25 PM Good for him, they should limit posts to 50 per account, if you can't say what you need to say about one game in 50 posts then you have a problem.
Title: Re: Blizzard Moderator expresses sanity Post by: stray on May 14, 2007, 03:07:51 PM He, or anyone like him, expects too much. Most of those people are just stupid kids. And not just kids (which is already bad enough), but kids on the internet. I mean, even adults are assholes on the internet -- Having high expectations from them as well is almost asking too much.
[EDIT] Good for him, they should limit posts to 50 per account, if you can't say what you need to say about one game in 50 posts then you have a problem. Unfortunately, these games change over time. People get confused. And they can already be complicated to begin with. Even well mannered posters, who are just looking for advice (or trying to give it), would easily exceed 50 posts over the time that they play the game. Title: Re: Blizzard Moderator expresses sanity Post by: Merusk on May 14, 2007, 03:18:46 PM Spoken like a man whose never read a web-board in his life. It's not like the b.net boards or any web-board for any game wasn't the exact same way. Yet the underlying sentiment seems to be, "WTF, people act like dicks on the internet!"
Title: Re: Blizzard Moderator expresses sanity Post by: Jayce on May 14, 2007, 03:26:42 PM a group of beligerent and angry posters can drive away people from this game with an uncrafted and improvisational campaign of misery and spin-doctoring I have seen that sentiment a lot around here (f13), and it's good advice: Don't read the class forums unless you want to hate your class. But I don't see how this helps anything. It won't cause anyone to tone it down; in fact it might rile them up more. It might explain a few things to relative newbies to the forums, but there are probably few of those at any given point in time. Title: Re: Blizzard Moderator expresses sanity Post by: Miasma on May 14, 2007, 04:41:23 PM Since you linked to cardplace can I assume this is one of the many threads a blizzard mod deleted due to their own comments ?
Some of the blizzard CMs need to get back to basics and be retrained in how to be a CM. While it would be incredibly tempting to call bullshit on so many threads that are exactly that they still can't do it, they just have to ignore the raving trolls and, if forced to interact with them, turn them away with kindness. They should come off as being squeaky clean and above all the immature ramblings of the WoW boards. It's a job I could never do, I don't have the patience for it and would be permabanning dozens of accounts a day while hurling obscenities at them. BTW, Eyonix can be an outright asshole and should learn to keep his trap shut. Title: Re: Blizzard Moderator expresses sanity Post by: Xanthippe on May 14, 2007, 05:18:27 PM Completely and utterly unprofessional.
Clearly, he's not cut out for this. Does he still have a job? Title: Re: Blizzard Moderator expresses sanity Post by: Raging Turtle on May 14, 2007, 05:26:19 PM Good for him.
It's a shitty, shitty job; if you take it too seriously, you'll go insane. Title: Re: Blizzard Moderator expresses sanity Post by: Venkman on May 14, 2007, 05:49:05 PM On the one side, people should recognize their limits before they reach them and move on.
On the other, how can anyone who's ever visited any oboard think poorly of this type of thing happening? Shit, I can't fathom how this doesn't happen more often. CMs have no power and get all the blame. Companies that aren't smart enough to move those people around only have themselves to blame when this happens. "Unprofessional?" Screw that. He's been nothing but since how long and now people shit on him because he's had enough? Give him a fucking medal for last that long! Title: Re: Blizzard Moderator expresses sanity Post by: Calantus on May 14, 2007, 05:52:51 PM I went to the WoW boards looking for some advice on my priest, mainly where to get gear, but it's totally worthless. It has never been this bad. It always had elements this bad sure, but there were at least a few helpful topics on the board at any given time. Right now I couldn't find anything in 3 pages of looking. It's all whine from the OP or some idiot will derail it halfway through. The only non-troll posts are from newbies asking what race they should go, everyone with something to say and the experience to back it up doesn't seem to touch the forum anymore.
Blizz need to but the boot down, hard, week-long suspensions for noise, permabans for repeat noise. Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 14, 2007, 07:37:55 PM So what level priest, and what kind of gear are you looking for advice for.
Title: Re: Blizzard Moderator expresses sanity Post by: sinij on May 14, 2007, 08:34:29 PM With enough people signal to noise ratio of posts reaches all noise limit. This can be somewhat offset by draconian moderation but any form of moderation results in bias that in turn drives whole thing into noise.
Message board with infinite amount of posters moderated by infinite number of moderators will result in all gibberish posts... very much like around these parts but on much larger scale. Title: Re: Blizzard Moderator expresses sanity Post by: Calantus on May 14, 2007, 08:56:27 PM So what level priest, and what kind of gear are you looking for advice for. I'm fine now, I went and manually looked up all the gear that drops in 5mans and picked out what I wanted from that. :wink: Title: Re: Blizzard Moderator expresses sanity Post by: Modern Angel on May 14, 2007, 09:22:46 PM It's like I'm watching a fight between two people I don't like. I can't choose who to root for.
Tseric's an idiot and he's always been an idiot. A loudmouthed idiot. Bbbuuuttttttt he is calling douchebag Generation Y tards on their sense of entitlement that has them comparing themselves to Holocaust victims. Dammit, Tseric... Title: Re: Blizzard Moderator expresses sanity Post by: Paelos on May 14, 2007, 09:23:44 PM They should come off as being squeaky clean and above all the immature ramblings of the WoW boards. He's a CM. He's not running for internet Jesus. Title: Re: Blizzard Moderator expresses sanity Post by: squirrel on May 15, 2007, 12:03:51 AM "WTF, people act like dicks on the internet!" LOL. Hay, fuck you retard. Who r u to say peopel on the net act like dicks. You're probaably just another fuckin hunter. amirite? Title: Re: Blizzard Moderator expresses sanity Post by: Ironwood on May 15, 2007, 04:08:39 AM "WTF, people act like dicks on the internet!" LOL. Hay, fuck you retard. Who r u to say peopel on the net act like dicks. You're probaably just another fuckin hunter. amirite? Ouch. That's too good an impression for comfort. Title: Re: Blizzard Moderator expresses sanity Post by: MrHat on May 15, 2007, 04:33:11 AM On a side note, WAR isn't having official forums.
Title: Re: Blizzard Moderator expresses sanity Post by: Koyasha on May 15, 2007, 05:04:54 AM As much as the WoW official forums are full of crap, they can often be useful as well. I've gathered considerable amounts of good info over time from reading class forums, that has improved my ability to play my classes. So the fact that WAR isn't having official forums is certainly a downside in my opinion.
Title: Re: Blizzard Moderator expresses sanity Post by: ShenMolo on May 15, 2007, 05:24:51 AM I went to the WoW boards looking for some advice on my priest, mainly where to get gear, but it's totally worthless. It has never been this bad. It always had elements this bad sure, but there were at least a few helpful topics on the board at any given time. Right now I couldn't find anything in 3 pages of looking. It's all whine from the OP or some idiot will derail it halfway through. The only non-troll posts are from newbies asking what race they should go, everyone with something to say and the experience to back it up doesn't seem to touch the forum anymore. Blizz need to but the boot down, hard, week-long suspensions for noise, permabans for repeat noise. Try the EU forums. As much as it pains me to say it, they are much more polite and informative. http://forums.wow-europe.com/?sid=1 (http://forums.wow-europe.com/?sid=1) Title: Re: Blizzard Moderator expresses sanity Post by: Ironwood on May 15, 2007, 05:28:45 AM And they nick the best bits from the US anyway.
Title: Re: Blizzard Moderator expresses sanity Post by: Miasma on May 15, 2007, 06:29:34 AM On a side note, WAR isn't having official forums. I would much, much rather have official boards complete with the drooling morons than nothing at all. In the end the idiots can easily be ignored. Fan sites are absolute garbage and force you to dig around in six different hell holes to find the info you want. Vanguard's decision not to have official boards was a huge mistake and caused me no end of frustration.Not having official boards doesn't get rid of the stupid, it just spreads it around and then gains a +74 buff to ignorance since there are no official people to squelch stuff. Just knowing that there will be no official WAR boards puts a huge tick in the minus column for my purchase decision. Title: Re: Blizzard Moderator expresses sanity Post by: Nevermore on May 15, 2007, 06:46:51 AM That's just standard operating procedure for Mythic. They never had official boards for DAoC either. I'm sure they'll use the Vault as their 'unofficial official' boards for WAR just like they did with DAoC.
Title: Re: Blizzard Moderator expresses sanity Post by: Calantus on May 15, 2007, 06:52:33 AM The best part of that is not only is vault a gaping pit of hell, it also has one of the shittiest layouts known to man, being only just slightly less "WTF is this shit?!?" than gamespy.
I'll have to check out the euro boards. Title: Re: Blizzard Moderator expresses sanity Post by: Modern Angel on May 15, 2007, 07:24:05 AM No kidding. My only in depth experience with a boardless MMO is Guild Wars and gwonline is... well, it sucks.
Title: Re: Blizzard Moderator expresses sanity Post by: Simond on May 15, 2007, 08:04:45 AM Blizz need to but the boot down, hard, week-long suspensions for noise, permabans for repeat noise. Stalinized, for the children.It's funny...with all the fuss kicked up back when SOE killed Whineplay v1 then had their mods rule over V2 with an iron fist, turns out they were right all along. Title: Re: Blizzard Moderator expresses sanity Post by: schild on May 15, 2007, 08:29:41 AM Quote Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand. I've seen it daily for years. This Blizzard mod is a pussy bitch. Some might even say that some of you fuckers invented this board trolling style. Someone needs to sock this guy in the face, explain the flagrant misuse of the HST quote in his sig, and tell him to grow some. Title: Re: Blizzard Moderator expresses sanity Post by: Nonentity on May 15, 2007, 08:46:34 AM Quote Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand. I've seen it daily for years. This Blizzard mod is a pussy bitch. Some might even say that some of you fuckers invented this board trolling style. Someone needs to sock this guy in the face, explain the flagrant misuse of the HST quote in his sig, and tell him to grow some. Tseric is an interesting fellow. Back when I was a GM at Blizzard (pretty short stint there), I'd used to go have cigarettes with him (and Eyonix), back when he was a Senior GM. He always seemed kinda stressed out, he even had the constant floofy hair thing. A younger Doc from Back to the Future, if you would. Title: Re: Blizzard Moderator expresses sanity Post by: Modern Angel on May 15, 2007, 09:00:37 AM That's pretty much precisely how I pictured him. He drank the kool aid and you can see, every now and again, that the board nonsense creeps into his real life and makes him nutty. That may be his worst meltdown but it's nowhere near his first.
Title: Re: Blizzard Moderator expresses sanity Post by: Furiously on May 15, 2007, 09:13:16 AM Back when I was a GM at Blizzard (pretty short stint there), I'd used to go have cigarettes with him (and Eyonix), back when he was a Senior GM. He always seemed kinda stressed out, he even had the constant floofy hair thing. A younger Doc from Back to the Future, if you would. 1.21 gigawatts! Title: Re: Blizzard Moderator expresses sanity Post by: Miasma on May 15, 2007, 09:20:05 AM I just read some more of his posts and this one:
Quote from: Tseric Quote Jesus christ.... /facepalm. Just stop. For the love of god , just stop. Can't help it. Posting impassionately, they say you don't care. Posting nothing, they say you ignore. Posting with passion, you incite trolls. Posting fluff, you say nonsense. Post with what facts you have, they whittle down with rationale. There is no win. There is only slow degredation. Take note. It is the first and only time you'll see someone in my position make that position. You can be me when I'm gone. is mildly suicidal. Combined with the rest of his meltdown he should either take some time off or seek help. Title: Re: Blizzard Moderator expresses sanity Post by: schild on May 15, 2007, 09:21:55 AM Like I said, pussy bitch. Can't handle the pressure, get the ever living fuck out of the kitchen.
Title: Re: Blizzard Moderator expresses sanity Post by: sinij on May 15, 2007, 09:27:48 AM On a side note, WAR isn't having official forums. That is huge mistake and just asking for your community to be hijacked by gold sellers. You can't fight gold sellers if they control your community via message boards. Title: Re: Blizzard Moderator expresses sanity Post by: sinij on May 15, 2007, 09:33:15 AM Like I said, pussy bitch. Can't handle the pressure, get the ever living fuck out of the kitchen. Of all mmorpg boards I think best one was SB's worst one would be anything by Blizzard. I think 'everyone out to get you' attitude is overall better than half-assed play nice policy. Title: Re: Blizzard Moderator expresses sanity Post by: schild on May 15, 2007, 09:37:56 AM I don't understand your post. It makes no sense.
Title: Re: Blizzard Moderator expresses sanity Post by: Merusk on May 15, 2007, 09:57:41 AM Quote Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand. Some might even say that some of you fuckers invented this board trolling style.Naw, just the ego-centric would say that. It's been the position of the internet to beat-down the idiots since Usenet. It's just that there's no recognized authority to dispense beat-down these days, and no way for the masses to killfile the idiots. The lack of Killfiles is the single greatest flaw of web boards. On a side note, WAR isn't having official forums. That is huge mistake and just asking for your community to be hijacked by gold sellers. You can't fight gold sellers if they control your community via message boards. It worked for DAoC. However, DAoC also had the answer center, or whatever that thing's called. I don't see EA shelling out the time or effort to build such a database for WAR.. which is probably part of the reason Sanya left. No official boards + no official knowledge base to query = frustrated customers. Title: Re: Blizzard Moderator expresses sanity Post by: Raging Turtle on May 15, 2007, 10:07:09 AM Like I said, pussy bitch. Can't handle the pressure, get the ever living fuck out of the kitchen. I think it's pretty obvious he doesn't care anymore if he does get fired. I doubt you could maintain any level of civility moderating that level of angst and ignorance. Title: Re: Blizzard Moderator expresses sanity Post by: Threash on May 15, 2007, 10:12:47 AM Like I said, pussy bitch. Can't handle the pressure, get the ever living fuck out of the kitchen. Of all mmorpg boards I think best one was SB's worst one would be anything by Blizzard. I think 'everyone out to get you' attitude is overall better than half-assed play nice policy. I remember the SB boards and they were pretty tame as you say, probably because the population was so damn small. Title: Re: Blizzard Moderator expresses sanity Post by: Furiously on May 15, 2007, 11:01:45 AM They really need to just establish some rules and enforce them...
1. No first posts! 2. No "bump" posts 3. You can start one thread a day 4. No posting from trial accounts By the same token, given the number of accounts they have, I'm amazed the forums are not even more of a fester cesspit. They really need to rotate people into and out of those positions. Title: Re: Blizzard Moderator expresses sanity Post by: jpark on May 15, 2007, 12:44:31 PM Quote Until you see some bright-eyed player coming onto the forums wanting to know what they should spec as this class, and see them shat on and driven away by petty and selfish people who are simply leveraging for game buffs, you will not understand. I've seen it daily for years. This Blizzard mod is a pussy bitch. Some might even say that some of you fuckers invented this board trolling style. Someone needs to sock this guy in the face, explain the flagrant misuse of the HST quote in his sig, and tell him to grow some. Your reaction suprised me. This guy is not prescribing his actions as to how to do his job - but merely breaking down. Schild - you have far less tolerance for fools than most - you would reach his state in an afternoon. Consider that a compliment :) Tangent: one simple way to control quality ont he boards is to introduce a posting delay. You cannot post more than once per day. I found in WoW beta - that these boards really act like online chat channels - supporting online conversation of sorts. Limiting one post today would cater to cooler heads and discourage guys looking for troll enterntainment. Not perfect - but would be interesting. Title: Re: Blizzard Moderator expresses sanity Post by: schild on May 15, 2007, 12:45:12 PM I never reach his state. I don't break down. I do, however, lay down the gauntlet with the authority of the Sun God.
Edit: Did I mention I work in a job 50x more stressful - the exact same kind of stress.. just amplified - that he works in? Title: Re: Blizzard Moderator expresses sanity Post by: Nebu on May 15, 2007, 01:52:50 PM Edit: Did I mention I work in a job 50x more stressful - the exact same kind of stress.. just amplified - that he works in? Where does medicine rank then? <I kid, I kid> Title: Re: Blizzard Moderator expresses sanity Post by: Raging Turtle on May 15, 2007, 01:59:03 PM I never reach his state. I don't break down. I do, however, lay down the gauntlet with the authority of the Sun God. Edit: Did I mention I work in a job 50x more stressful - the exact same kind of stress.. just amplified - that he works in? If you work in a complaint department or IT call center or something like that, then I take it all back :nda: Title: Re: Blizzard Moderator expresses sanity Post by: Paelos on May 15, 2007, 02:30:06 PM They really need to just establish some rules and enforce them... 1. No first posts! 2. No "bump" posts 3. You can start one thread a day 4. No posting from trial accounts By the same token, given the number of accounts they have, I'm amazed the forums are not even more of a fester cesspit. They really need to rotate people into and out of those positions. Also force people to post from their highest level character, or if they have many 70s they can choose. Allowing people to post from level 1 alts is the very definition of encouraging stupidity. Title: Re: Blizzard Moderator expresses sanity Post by: Chenghiz on May 15, 2007, 03:18:13 PM They really need to just establish some rules and enforce them... 1. No first posts! 2. No "bump" posts 3. You can start one thread a day 4. No posting from trial accounts By the same token, given the number of accounts they have, I'm amazed the forums are not even more of a fester cesspit. They really need to rotate people into and out of those positions. Also force people to post from their highest level character, or if they have many 70s they can choose. Allowing people to post from level 1 alts is the very definition of encouraging stupidity. Or just allow people to see what other characters that poster has by clicking on their name or something. Title: Re: Blizzard Moderator expresses sanity Post by: Calantus on May 15, 2007, 04:08:06 PM I think where Tseric goes wrong is that somewhere inside he believes people are better than they are. I imagine I would not be able to tolerate his job for very long but only because I have a very bad temper and would simply fly off the rails in a fit of rage one day. I do it all the time now, I'll be reading the WoW boards and then BAM someone says something so stupid it makes my eyes twitch and I just have to bring out my troll toon and let them have it. Tseric seems to be genuinely upset and betrayed by their activity though, definitely he has not been desensitised by enough internet to do his job, they need someone so jaded they are no longer surprised and simply don't care what people do anymore.
Title: Re: Blizzard Moderator expresses sanity Post by: Paelos on May 15, 2007, 04:18:19 PM I think where Tseric goes wrong is that somewhere inside he believes people are better than they are. I imagine I would not be able to tolerate his job for very long but only because I have a very bad temper and would simply fly off the rails in a fit of rage one day. I do it all the time now, I'll be reading the WoW boards and then BAM someone says something so stupid it makes my eyes twitch and I just have to bring out my troll toon and let them have it. Tseric seems to be genuinely upset and betrayed by their activity though, definitely he has not been desensitised by enough internet to do his job, they need someone so jaded they are no longer surprised and simply don't care what people do anymore. Or just put Haemish and Ironwood in charge and let the bannings fly. Not to mention the hilarity. Title: Re: Blizzard Moderator expresses sanity Post by: Xanthippe on May 15, 2007, 08:25:40 PM See, now that's the thing.
People act like idiots on the internet. Everybody knows that. If Tseric can't deal with it anymore for whatever reason then he needs a new job. What he is doing is feeding trolls, which is what, the number 1 rule of what not to do as a mod on forums? More suspensions, bans, and enforcement of whatever rules Blizzard forums have early on and often - being tough and consistent and not putting up with shit - is professional. Melting down on a forum is not. He needs a different job. He is not managing himself properly - how can he possibly manage the community? Title: Re: Blizzard Moderator expresses sanity Post by: Trouble on May 15, 2007, 08:38:20 PM The last time he had a meltdown like this was probably like a year ago. I recall he was not seen posting for a few weeks after that, probably either took a vacation or was forced to take one. He really needs to desensitize. This is how the internet is, especially on the forum of an MMO with 8 million customers. Take out your rage by mass banning the tards, don't go on a tirade because that does nothing.
Title: Re: Blizzard Moderator expresses sanity Post by: jpark on May 15, 2007, 10:54:54 PM People act like idiots on the internet. Everybody knows that. Not quite. Cowards is far more appropriate. It reminds of a dog that behind the window would puff his chest out in a ferocious display. Remove the barrier, and any notion of hostility recedes to civility. In terms of internet etiquette - most people reveal themselves for what they are: cowards. For whatever reason (no career, no sex, feeling physically diminished ... etc). Canonized with the anonymity of the internet - they engage others with gusto they would never now in real life. It's quite funny. Of course - even in boxing gyms you don't find folks anywhere near as belligerant as you typical internet poster. How odd :roll: Title: Re: Blizzard Moderator expresses sanity Post by: WindupAtheist on May 16, 2007, 12:49:47 AM Or just put Haemish and Ironwood in charge and let the bannings fly. Not to mention the hilarity. What if they did? What if they just grabbed a bunch of sarcastic pricks who don't suffer fools, gave them mod powers, and turned them loose on the WoW forums with instructions to go apeshit? Would any appreciable number of people really quit because some mod on the forum slapped them with a flamethrower for being a fucking idiot? I doubt it. I bet it would work out better in the end. Title: Re: Blizzard Moderator expresses sanity Post by: Ironwood on May 16, 2007, 03:23:08 AM Not sure if I should be offended or chuffed, but the point is well made : The Blizzard boards are a prime example of what happens when you do not put in proper restrictions in place to curb behaviour. While I'm sure I would have great fun Stalinising those boards, if I was actually given executive charge of those boards, I wouldn't be making changes in person first; I'd be putting down groundrules from which to work from.
These guys LACK DISCIPLINE. Hell, several suggestions made in this very thread would tone down the stupidity by huge degrees. Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 16, 2007, 04:33:33 AM Don't know if Blizzard's rules allow them to do the stuff that you guys suggest. Maybe that's what needs to change. You're all fully in control of the boards here, but I'm guessing that with such a large team of CM's to manage, Blizzard's decided to have one set of rules across all boards, even though the Euro boards are indeed a lot more civil than the US ones. And the list of no-no's is probably long, making them pretty powerless in most situations. The suits wouldn't wanna piss off the playerbase and affect the cash flow and all that.
Title: Re: Blizzard Moderator expresses sanity Post by: Xanthippe on May 16, 2007, 10:37:05 AM The CMs need to have authority to act, because responsibility without authority doesn't work.
So either Blizzard fucked up by not giving the CMs proper authority (setting rules, expectations, procedures, and so on) or CM Tseric fucked up by not being disciplined enough himself. A sane person would not take a job like CM without having the authority to do that job. Title: Re: Blizzard Moderator expresses sanity Post by: Miasma on May 16, 2007, 12:54:43 PM CMs should really be different than mods, which I think Blizzard tries to do with Coriel[sp?] being a mod. CMs should pretend to care what people say and treat them nicely, mods should delete threads, ban people from posting and in extreme cases ban them from playing. Good cop bad cop.
"I didn't delete your asinine post, that mean old mod did, I'm on your side here!" They should also rip off Something Awful's use of bold text under stupid comments to make examples of people, whenever someone gets put on probation or banned a bold (Person was banned for this post) gets tacked on. I'm also amazed they still let people have sigs considering most of them are either just whines or the ascii text middle finger. Title: Re: Blizzard Moderator expresses sanity Post by: Triforcer on May 16, 2007, 01:20:55 PM Why is this guy angry? Our money tunes-up his Porsche.
Title: Re: Blizzard Moderator expresses sanity Post by: Jayce on May 16, 2007, 01:33:23 PM CMs should really be different than mods, which I think Blizzard tries to do with Coriel[sp?] being a mod. CMs should pretend to care what people say and treat them nicely, mods should delete threads, ban people from posting and in extreme cases ban them from playing. Good cop bad cop. "I didn't delete your asinine post, that mean old mod did, I'm on your side here!" This is a good point IMO. One additional difference between those forums and these/SA/etc is that the WoW forums, in effect, cost money, since you have to have a subscription. I think the mods have fewer liberties when you are dealing with customers as opposed to community members. And so it should be, since something real is at stake, but it inevitably leads to more noise on the forums. Title: Re: Blizzard Moderator expresses sanity Post by: Furiously on May 16, 2007, 01:40:26 PM This is a good point IMO. One additional difference between those forums and these/SA/etc is that the WoW forums, in effect, cost money, since you have to have a subscription. I think the mods have fewer liberties when you are dealing with customers as opposed to community members. And so it should be, since something real is at stake, but it inevitably leads to more noise on the forums. Just because you pay me $15 a month to play monopoly at my house doesn't give you the right to spraypaint "The shoe sucks, nerf the car!!!1111! LOLERcopter" on my front siding. If you act like an ass I can tell you to leave. Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 16, 2007, 01:48:27 PM Just because you pay me $15 a month to play monopoly at my house doesn't give you the right to spraypaint "The shoe sucks, nerf the car!!!1111! LOLERcopter" on my front siding. If you act like an ass I can tell you to leave. That analogy doesn't work, though, because the forums are a feature that was created specifically for supporting the game, and so when analogies are made, they should be made to parts of other games, not parts of your house. Paying you $15 a month to play monopoly at your house doesn't give me the right to shout at the top of my lungs while playing, thus pissing off your neighbors, that would be a good analogy. Title: Re: Blizzard Moderator expresses sanity Post by: Furiously on May 16, 2007, 02:18:15 PM That analogy doesn't work, though, because the forums are a feature that was created specifically for supporting the game, and so when analogies are made, they should be made to parts of other games, not parts of your house. Paying you $15 a month to play monopoly at your house doesn't give me the right to shout at the top of my lungs while playing, thus pissing off your neighbors, that would be a good analogy. 1. Blizzard had forums before Warcraft. I'm sure 99% of people asked of why do you pay money to Blizzard for warcraft are not going to say, "To post on the message board." I think the official support is on their web page when you click support which contains a great database of support issues. 2. As for your logic, No. I am utilizing Blizzard's message board servers, not the warcraft game when I post on their boards. So you are essentially playing the game (Warcraft) at their house (their server farm). When you post on their message board (their server farm which = their house), I can make the analogy about any part of my house. 3. You are getting into time, place and manner there with the yelling bit. Too complicated as it no longer is a civil issue but a criminal one. How about we make the analogy using a cork board in my kitchen where I post monoploy announcements, schedules and piece for sale as well a local community issues and allow others to post stuff as well? Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 16, 2007, 03:44:15 PM Ok, corkboard is fine, except for the fact that spray-painting obscenities on the corkboard is equivalent to defacing the Blizzard website/forums (hacking), not to posting on the forums. All of the tools and ways to interact with the forums have been coded and provided by Blizzard. If you provide the corkboard, pins, pieces of paper, AND spray-paint can, then expect us not to use the spray-paint... sure.
It doesn't matter, actually, I disagreed with the analogy, you don't agree with me, let's just let the thread get back on track and continue. Reply if you wish to and let's move on. Title: Re: Blizzard Moderator expresses sanity Post by: Calantus on May 16, 2007, 04:35:21 PM This is a good point IMO. One additional difference between those forums and these/SA/etc is that the WoW forums, in effect, cost money, since you have to have a subscription. I think the mods have fewer liberties when you are dealing with customers as opposed to community members. And so it should be, since something real is at stake, but it inevitably leads to more noise on the forums. Except you pay to post on the SA forums. :P Title: Re: Blizzard Moderator expresses sanity Post by: WindupAtheist on May 16, 2007, 05:29:57 PM Just give the retards forum-bans. Let them keep playing the game, and let the GM staff game-ban them if they're assholes there.
Title: Re: Blizzard Moderator expresses sanity Post by: Typhon on May 16, 2007, 05:59:30 PM I think that posters should have some ability to effect other posters. I'm imagining a sort of "Lord of the Flies" sort of thing, but more subtle.
Maybe something like this: Poster that correctly identify and report the most posts/threads that are outside TOS get to be made moderators (of some degree of power, unpaid, of course). Starting with very few powers initially, but slowly working their way up. Posters that create the most useful threads (as voted on by other players) get to be community relations people/class leads/etc. Again, starting very slowly and working their way up. Course, at this point in my sicko head I start to manipulate things by having the paid people (mods, CMs) choose and promote certain of the non-paid mods/CM, all arbitrarily of course. Whether this would make the forums any better is unknown, if just sounds like alot of fun. Title: Re: Blizzard Moderator expresses sanity Post by: Jayce on May 16, 2007, 06:01:37 PM This is a good point IMO. One additional difference between those forums and these/SA/etc is that the WoW forums, in effect, cost money, since you have to have a subscription. I think the mods have fewer liberties when you are dealing with customers as opposed to community members. And so it should be, since something real is at stake, but it inevitably leads to more noise on the forums. Except you pay to post on the SA forums. :P Oops, shows how much I visit the SA forums. Anyway, my original point was that if someone is a guest in your house and starts acting like an ass, you probably immediately ask him to leave, and/or don't invite him back. If you're a storekeeper and someone does the same thing, you are probably a bit more diplomatic about it, because if they can be reached they may yet become a good customer. It's even more clearcut with someone who's not an ass, but just a genuine idiot, slacker, obsessive or something like that. Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 16, 2007, 06:22:54 PM I think that posters should have some ability to effect other posters. I'm imagining a sort of "Lord of the Flies" sort of thing, but more subtle. The reward for posting a nice, informative post is that it gets stickied at the top of whatever class forum or forum that it applies to. Another reward is that a CM (blue) responds to it, perhaps with a "nice job" post. I think that that's normally sufficient, but unfortunately these rewards have been diminished somewhat by the fact that it's been 3 years so "blue responses" aren't as novel or rare anymore, and by the fact that a nice informative post might get noticed by the CM (blues), but the devs won't reply to it and so it seems to be pointless. The carrots are stale, and so the sticks are the only effective things left, as seems to be the consensus here. Title: Re: Blizzard Moderator expresses sanity Post by: WindupAtheist on May 16, 2007, 08:18:07 PM I think that posters should have some ability to effect other posters. I'm imagining a sort of "Lord of the Flies" sort of thing, but more subtle. I can see Sinij and Slayerik subscribing to WoW just to play on the forums. :-D But anyway, I tend to think the current WoW forum "culture" is the result of two things. One, obviously, is the sheer number of users and the high proportion of kiddies among them. The other is a "professional" moderation policy where they're not allowed to crack someone's skull just because they're a douchebag. I think they need to give into their anger, so that their turn to the dark side will be complete. (Muahaha.) I think they should take this Tseric guy and tell him "You're right, this place is a mess. Start handing out forum bans left and right. Three days the first time, seven the second, and permanent the third." How many of the little cocksuckers are really going to cancel their accounts? The kind of asshole who makes 900 posts about how his class needs a buff? That guy's a fucking addict, he's not going anywhere. Title: Re: Blizzard Moderator expresses sanity Post by: Trouble on May 16, 2007, 10:46:24 PM Why is this guy angry? Our money tunes-up his Porsche. I somehow doubt he's making that much money. Title: Re: Blizzard Moderator expresses sanity Post by: Triforcer on May 17, 2007, 12:33:29 AM Eh, that was just an old-school reference to this gem-
"Shut up and pay me your $10 a month, little man. My Porsche needs some performance upgrades." - Milo D. Cooper Title: Re: Blizzard Moderator expresses sanity Post by: Phred on May 17, 2007, 12:42:41 AM Eh, that was just an old-school reference to this gem- "Shut up and pay me your $10 a month, little man. My Porsche needs some performance upgrades." - Milo D. Cooper Though Milo probably made more in 1999 dollars than any customer management rep at Blizzard by a mile or two. Title: Re: Blizzard Moderator expresses sanity Post by: Simond on May 17, 2007, 01:40:53 PM Didn't Milo move to Sigil? :-D
Title: Re: Blizzard Moderator expresses sanity Post by: Trouble on May 17, 2007, 06:28:32 PM We have official word now that Tseric either quit or was fired.
Quote from: Some Guy I haven't seen Tseric posting in a few days and now I notice that this new job has been posted. Coincidence? http://www.blizzard.com/jobopp/pr-online-community-rep.shtml Quote from: Eyonix Tseric is now pursuing other opportunities and we wish him the best in his future endeavors. http://forums.worldofwarcraft.com/thread.html?topicId=104492124&sid=1&pageNo=1 Title: Re: Blizzard Moderator expresses sanity Post by: Miasma on May 17, 2007, 06:34:53 PM Interesting, maybe Eyonix will stop being such a shitheel now. I wonder if he quit or was fired. I'm leaning towards quit, he obviously didn't like what his job had become.
Quote Strong customer-service skills and a professional attitude That was only listed third in the bullet points.Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 17, 2007, 07:30:07 PM Hopefully the guy who affected him enough to make him lose it also got banned, at least from the forums.
Title: Re: Blizzard Moderator expresses sanity Post by: Horik on May 17, 2007, 07:59:18 PM I suspect he had already put in his notice and just wanted to tee off on people before he lost his CM privileges.
Title: Re: Blizzard Moderator expresses sanity Post by: Engels on May 17, 2007, 11:51:00 PM He sounded WAY burned out. I've been there, but not quite that bad. He needed to be let go, cuz he obviously didn't know when the job had worn him to a nub.
Title: Re: Blizzard Moderator expresses sanity Post by: ajax34i on May 18, 2007, 05:31:55 AM I suspect he had already put in his notice and just wanted to tee off on people before he lost his CM privileges. No, I think the original thread was edited; he flipped out and insulted some asshole, who then reported him for that, then he edited his post replacing it with "Ok go ahead and try to get me fired, whatever" and entered a much more mild one-liner flame war with the guy. Then the petition got reviewed by his boss and he got fired. Title: Re: Blizzard Moderator expresses sanity Post by: Khaldun on May 18, 2007, 06:05:01 AM I think the blanket dismissal of official forums is a kind of commonplace attitude round here and in other sites where people see themselves as more informed or less immature than the average forum whiners. I think it's right that f13 posters are more informed and less immature, but I think the attitude towards official forums is misplaced.
First, because even the worst ones offer some useful information if you develop the right reading skills. Second and way more importantly, because I think forums do offer a kind of rough gauge of the health of the in-game community. Not an exact one, mind you--it's like trying to do weather forecasts by asking your grandpa if his knee hurts, climbing a tree and looking to the horizon, and checking the farmer's almanac. But you do get a rough sense at times about where the zeitgeist is moving by getting a sense of the mood of forums. When devs set themselves against their own forums, or start blaming the forums for causing negative feelings about the game, that is always a very bad sign in my view. It's roughly equivalent to when politicians who have fucked up enormously start blaming the media. It's a sign that they don't really want to deal with either the problems with their design or with the legitimate unhappiness of some customers, and would rather scapegoat. The CMs get it coming and going: they have to listen to a lot of immature people, a lot of manipulative people, and a lot of genuinely unhappy customers, and yet they also have to pass on a lot of bullshit or avoidance from the developers. But that's the lot of PR people in general in a service economy when the service has problems. If the mood is turning uglier in the WoW forums now, I think it's because there is a rising level of frustration with the game even among non-forum users. The zeitgeist *is* moving, I think. I'm not sure what Blizz can do about it--they may just have designed themselves into a corner and will just have to concentrate on retention of the customer base for the longest possible time within the design paradigm that they've chosen to stick to. Title: Re: Blizzard Moderator expresses sanity Post by: Jayce on May 18, 2007, 06:24:21 AM Second and way more importantly, because I think forums do offer a kind of rough gauge of the health of the in-game community. Oh, I personally agree that official forums are a good idea, for the reasons you state, and more personally for the same reason that schild likes Blizzard: it gives the monkeys a place to hang out that is not near me :-D It's a good thing, thought, that CMs especially and developers to a lesser extent get paid to read and respond. I hope they get paid A LOT for it, because they are destroying their brains for the job in much the same way that coal miners were destroying their lungs for their jobs in days past. (pneumonoultramicroscopicsilicovolcanoconiosis anyone?) Title: Re: Blizzard Moderator expresses sanity Post by: Tale on May 18, 2007, 07:33:20 AM Didn't Milo move to Sigil? :-D http://www.sigilgames.com/team/milocooper.html Quote I was a huge fan of the "Ask Milo" column when you wrote it. Will it come back in some form at Sigil Games? That will be up to Brad and Jeff, whose judgments I trust. But I would like doing something like that again. I really enjoyed it. :( Title: Re: Blizzard Moderator expresses sanity Post by: Zedword on May 18, 2007, 09:47:38 AM It worked for DAoC. However, DAoC also had the answer center, or whatever that thing's called. I don't see EA shelling out the time or effort to build such a database for WAR.. which is probably part of the reason Sanya left. No official boards + no official knowledge base to query = frustrated customers. Very true, and part of the problem with the wow boards. People come to the official site looking for direct information from the game developer, at least in part. Wow devs/CMs rarely post useful information. Blizzard in fact has the policy of "just trust us, we're reading" That doesn't fly with people. That is one of, if not the main reason, why the forums are so hostile. Game forums will never be all cheer, for the most part content players just enjoy the game...it is the disgruntled ones that will find their way to the forums. And when your class board is full of questions on a particular issue, and you can go 3-6 MONTHS without a SINGLE post from a Blizzard employee...it gets frustrating. Of course you can decide implicitly that they simply disagree with your views through their inaction, but that just isn't enough for most people. Communication needs to flow in both directions, regularly, for everyone to at least be happy with the company. Blizzard is making the mistake of not just alienating players from warcraft....but from blizzard itself. They have one of, if not the worst customer service policy I have ever seen for an MMO. --Zedword, we care...4 rlz Title: Re: Blizzard Moderator expresses sanity Post by: Khaldun on May 18, 2007, 10:11:07 AM I basically thought that from the beginning, the official forums at WoW showed Blizzard's interesting combination of being kind of new to running MMOGs and their fierce determination to do it all themselves in-house without taking advice from anyone. That actually served them pretty well on the design side but not so much on the service-management side. So not only did they not do some of the sensible things recommended here (such as limiting the frequency that one can post to the forums) but they didn't foster a good collaborative sense of the relationship between devs and players. They didn't do as badly as SWG in board management (or Funcom with AO early on: remember when they wiped all the completely legitimate negative threads in the early going and then tried to claim it was just an accident?) but they didn't do very well, either. Blizzard's devs just don't seem to believe that there is some kind of transparency in planning that is actually healthy and necessary, and they don't seem to understand that at least some player hostility is caused by that lack of transparency.
When players don't know what's going on with their class, or they have every reason to suspect from long experience that they're about to get nerfed, possibly in ways that the devs won't easily even admit that they did, hostility isn't that surprising. I've long thought that the industry model ought to be the City of Heroes/Villains boards. The devs are present, they disclose a lot of what they're thinking about the game and its future, they explain the logic of contemplated changes, they admit to mistakes of execution and design. Title: Re: Blizzard Moderator expresses sanity Post by: Typhon on May 20, 2007, 06:05:09 AM I've long thought that the industry model ought to be the City of Heroes/Villains boards. The devs are present, they disclose a lot of what they're thinking about the game and its future, they explain the logic of contemplated changes, they admit to mistakes of execution and design. I've often thought that the CoX devs wished that they had less interaction with the player base. Just prior to and after ED, for example. I will give them props for trying the "one post per thread (per dev post)" style threads - too bad the forum software didn't enforce the rule. Unfortunately those boards are just as much of an example of players trying to game the communication channels as anywhere else - rabid camps of pro/anti Cryptic folks trying to drown eachother out. Not a tremendous amount of calm, critical analysis going on in those threads. Worst official boards I've ever been on - EQ + Abashi. Man I hated that guy. Title: Re: Blizzard Moderator expresses sanity Post by: Modern Angel on May 20, 2007, 07:49:13 AM http://tsericdown.ytmnd.com/
Title: Re: Blizzard Moderator expresses sanity Post by: Signe on May 20, 2007, 09:29:39 AM On a side note, WAR isn't having official forums. Because that worked out so well for Vanguard! Anyway... GOOD LUCK TO FLOOFY HAIRED EMO MAN! I hope you find a good job that doesn't make you cut yourself. I wish this for everyone. :heart: Title: Re: Blizzard Moderator expresses sanity Post by: Ironwood on May 20, 2007, 12:00:25 PM Especially the Sword Swallower.
Title: Re: Blizzard Moderator expresses sanity Post by: Phred on May 20, 2007, 09:23:59 PM I've long thought that the industry model ought to be the City of Heroes/Villains boards. The devs are present, they disclose a lot of what they're thinking about the game and its future, they explain the logic of contemplated changes, they admit to mistakes of execution and design. I've often thought that the CoX devs wished that they had less interaction with the player base. Just prior to and after ED, for example. I will give them props for trying the "one post per thread (per dev post)" style threads - too bad the forum software didn't enforce the rule. Unfortunately those boards are just as much of an example of players trying to game the communication channels as anywhere else - rabid camps of pro/anti Cryptic folks trying to drown eachother out. Not a tremendous amount of calm, critical analysis going on in those threads. Worst official boards I've ever been on - EQ + Abashi. Man I hated that guy. Odd that I felt the post Statesman made justifying ED based on his playing some portable console game on a plane ride was the closest I'd ever seen another dev come to one of Brad's vision posts or Abashi's "maybe if I pile it deep enough no one will notice it's shit" posts. Title: Re: Blizzard Moderator expresses sanity Post by: Sogrinaugh on May 20, 2007, 09:58:54 PM http://tsericdown.ytmnd.com/ Win.Tseric was pretty bad. Way back in the day i can remember him posting on the mage boards about why blizzard could not and would not allow mages to make more then 4 water per cast (the at-the-time "good" lvl 55 crystal water). His post was quite long-winded and articulate, trying to explain how allowing mages to make more water per cast would lead to more mages handing out water for "free", which would have DEVESTATING IMPACT appon the "mana economy" of WoW. Problem with all that horeshit being, no one cared. We were mages, and we were mad as bloody fucking hell about spending 15 minutes before the goddamn raid tediously creating water. Let it auto-cast or let us create more per cast, we dont care, just for god sakes make the pain go away. And surprise surprise, blizzard did, and merrily enough, soon after Tseric's dumbass post. When called out on it later, he didnt say "sorry i had bad information/was wrong/etc" instead he said we had "misinterpreted his post". Funny that like everyone posting in the thread just happend to misinterpret it in exactly the same fucking way you douche-bag cock-munching faggot you. Title: Re: Blizzard Moderator expresses sanity Post by: HaemishM on May 21, 2007, 01:59:16 PM I think where Tseric goes wrong is that somewhere inside he believes people are better than they are. I imagine I would not be able to tolerate his job for very long but only because I have a very bad temper and would simply fly off the rails in a fit of rage one day. I do it all the time now, I'll be reading the WoW boards and then BAM someone says something so stupid it makes my eyes twitch and I just have to bring out my troll toon and let them have it. Tseric seems to be genuinely upset and betrayed by their activity though, definitely he has not been desensitised by enough internet to do his job, they need someone so jaded they are no longer surprised and simply don't care what people do anymore. Or just put Haemish and Ironwood in charge and let the bannings fly. Not to mention the hilarity. Fuck that, I had enough angst dealing with the ability to ban all you assholes on THIS board. You think I'd want the power to silence the unwashed mentally deficient hordes of shittalking fetusplats that dominate the WoW boards? I'd go Cho in a matter of minutes. I don't read the WoW boards unless linked, and I rarely make it through the first page of posts when I do. Judging from this guy's posts, he forgot the one rule of Internet Community Management. NEVER ENGAGE THE FUCKHEADS IN ACTUAL CONVERSATION. If they think you are actually listening to them, they talk louder and they bring their maladjusted broodlings with them. Being a professional CM dictates that you maintain a distance between the fanatic and the professional, such that no one ever doubts who is getting paid to post on a forum and who is doing it because mommy didn't hug them enough. The minute you ever try to prove a point with these Monogoloids is the minute you have lost that distance. Title: Re: Blizzard Moderator expresses sanity Post by: Azaroth on May 23, 2007, 12:18:40 AM Guy sounds like I did during IPY.
He's lucky he got fired before he started torching buildings. Maybe after a year or two, he'll figure it out for the first time. |